Amy Holden
Baltimore,MD
Summary
Proficient Office Coordinator successful at efficiently and accurately managing records and databases. Articulate communicator with natural leadership skills and team building expertise demonstrated through 23 years of experience in office environments. History of improving processes and increasing team efficiency.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Office Coordinator
Heartland Hospice
03.2021 - Current
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Double-checked forms for accuracy and completion in terms of admission, transfer and discharge of patients.
Hospice Aide
Heartland Hospice
03.2001 - Current
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Facilitated smooth transitions between different stages of hospice care by effectively coordinating with home health aides, nurses, social workers, physicians, and volunteers.
- Upheld ethical principles surrounding confidentiality and patient autonomy throughout all interactions with patients, families, colleagues, or other stakeholders involved in hospice care.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Positioned patients to provide comfort and promote better body alignment.
- Documented patient information and care activities in electronic health record.
- Collaborated with interdisciplinary team members to develop personalized care plans tailored to each patient''s unique requirements.
- Prevented bedsores and other potential complications by regularly repositioning immobile patients and maintaining proper body alignment.
- Improved patient satisfaction by assisting with personal hygiene tasks, ensuring cleanliness and dignity.
- Maintained a safe and comfortable environment for patients through regular monitoring of vital signs and reporting changes to medical staff.
- Facilitated personal hygiene management, feeding and ambulation.
Education
GED -
Edmondson High
Baltimore, MD04.1989
Skills
- Document Management
- Administrative Management
- Strategic Planning
- Administrative Support
- Data Entry
Certification
GNA/CNA
Timeline
Office Coordinator
Heartland Hospice
03.2021 - Current
Hospice Aide
Heartland Hospice
03.2001 - Current
GED -
Edmondson High