Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Amy Holiman

Greenwood,MS

Summary

Highly motivated with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience, and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.

Overview

26
26
years of professional experience
1
1
Certification

Work History

RETAIL SALES ASSOCIATE

Monograms & More
10.2024 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Provided positive first impressions to welcome existing, new, and potential customers.

CERTIFIED PHARMACY TECHNICIAN

Pharmacy Partners of MS
03.2016 - 08.2024
  • Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Stocked, labeled, and inventoried medication to keep accurate records.

COMPOUNDING PHARMACY TECHNICIAN

Aspire Health Company/Rx Remedies
08.2014 - 03.2016
  • Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Assisted pharmacy staff with drug inventory, purchasing and receiving.
  • Accurately and efficiently compiled daily, weekly, and monthly reports.

CERTIFIED PHARMACY TECHNICIAN

Walgreens
10.2012 - 08.2014
  • Effectively resolved insurance rejections and other billing issues.
  • Receptively and empathetically answered customers questions and helped locate desired items in pharmacy.
  • Hand counted control medications, measured liquids, and reconstituted antibiotics.

BUSINESS OWNER & FOUNDER

The Monkey Barrel, Inc
05.1999 - 07.2006
  • Planned, executed and managed all aspects of independent boutique operation.
  • Focused on exceptional communication, maintained positive attitude, treated clients equally as individuals with unique needs, shared knowledge but remained open to diversity.
  • Coordinated directly with vendors and brand representatives.
  • Managed book keeping, expenses and all other financial aspects of the business.
  • Responsible for hiring, training and development of employees.

Education

Bachelor of Business Administration - Marketing

Mississippi State University
Starkville, MS
05.1992

Skills

  • Marketing strategies
  • Teamwork and collaboration
  • Problem-solving skills
  • Brand awareness
  • Sales
  • Promotions
  • Customer service
  • Time management

Certification

  • CPhT - Certified Pharmacy Technician
  • Registered Pharmacy Technicina in MS
  • Sterile Compounding

Timeline

RETAIL SALES ASSOCIATE

Monograms & More
10.2024 - Current

CERTIFIED PHARMACY TECHNICIAN

Pharmacy Partners of MS
03.2016 - 08.2024

COMPOUNDING PHARMACY TECHNICIAN

Aspire Health Company/Rx Remedies
08.2014 - 03.2016

CERTIFIED PHARMACY TECHNICIAN

Walgreens
10.2012 - 08.2014

BUSINESS OWNER & FOUNDER

The Monkey Barrel, Inc
05.1999 - 07.2006

Bachelor of Business Administration - Marketing

Mississippi State University

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