Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

Amy Hollon

Zephyrhills ,FLORIDA

Summary

Enhanced customer satisfaction through effective problem-solving and staff training, while improving operational efficiency. Skilled in money handling and decision-making, fostering a positive work environment that drives repeat business and loyalty.

Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.

Overview

24
24
years of professional experience

Work History

Assistant Manager

Huk Gear
03.2025 - Current
  • Defined clear targets and objectives and communicated to other team members.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Oversaw daily operations to maintain store cleanliness and organization.

Assistant Manager

Salt Life
08.2021 - 11.2024
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.

Management

Walgreens
10.2001 - 06.2019
  • Defined clear targets and objectives and communicated to other team members.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Oversaw daily operations to maintain store cleanliness and organization.

Floor Manager

Clothes Mentor
09.2019 - 06.2021
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.

Education

Middletown High School
Middletown, OH

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Time management
  • Customer relations
  • Staff training and development
  • Staff supervision
  • Task delegation
  • Retail operations
  • Employee scheduling

Timeline

Assistant Manager

Huk Gear
03.2025 - Current

Assistant Manager

Salt Life
08.2021 - 11.2024

Floor Manager

Clothes Mentor
09.2019 - 06.2021

Management

Walgreens
10.2001 - 06.2019

Middletown High School

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Amy Hollon