Amy Hollowell
Elgin,OK
Summary
Hardworking customer service and insurance sales agent focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks. Dedicated to business success while providing diverse customer service.
Overview
26
26
years of professional experience
Work History
Independent Contractor
Working Solutions
Elgin, OK
12.2022 - Current
- Generated detailed reports to highlight product performance and usage while increasing sales by 10%.
- Researched and identified innovative solutions to acquire resources and meet customer needs.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Negotiated fees and contracts to reach mutually beneficial agreements with clients.
- Managed over 50 customer calls per day.
- Managed day-to-day operations of consulting business, which required such tasks as inbound calls and updating systems.
Licensed Life Insurance Agent
Potts Agency
Oklahoma City, OK
12.2021 - 12.2022
- Cultivate client relationships to help families or individuals pursue financial security.
- Conducted 4-6 virtual meetings with one on one interactions with families per day.
- Generated 80-100 cold call leads per day.
- Analyzed risk factors to recommend appropriate coverage levels.
- Maintained high standards of customer service by building relationships with clients.
- Promoted products and services using upselling and other sales strategies.
- Explained advantages, features, and disadvantages of various policies to promote sale of plans, boosting overall sales 40%.
Floral Assistant
Floral Secret
Elgin, OK
07.2021 - 12.2021
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Consulted with clientele to discuss special occasion floral designs for weddings, funerals, and other events.
- Worked flexible hours across night, weekend and holiday shifts
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Quoted, generated, and processed customer orders to meet specifications and various occasions
Owner/Operator
The Style Shack, Hair Salon
Fort Cobb, OK
02.1997 - 12.2021
- Worked independently and resolved issues autonomously.
- Maintained high degree of customer service and satisfaction when face-to-face or through phone conversation.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed day-to-day business operations with 10-14 clients per day.
- Fostered strong professional network and partnership building skills to connect with quality leads
Education
High School Diploma -
Fort Cobb-Broxton High School
Fort Cobb, OK05.1997
Skills
- -Teamwork
- -Persistency
- -Outbound calls/cold calling
- -Product knowledge
- -Time management
- -Information updates
- -Virtual communication
- -Emotional intelligence
- -People skills
- -Cross-selling and upselling
Timeline
Independent Contractor
Working Solutions
12.2022 - Current
Licensed Life Insurance Agent
Potts Agency
12.2021 - 12.2022
Floral Assistant
Floral Secret
07.2021 - 12.2021
Owner/Operator
The Style Shack, Hair Salon
02.1997 - 12.2021
High School Diploma -
Fort Cobb-Broxton High School