Amy Holmes
Coats,NC
Summary
Hardworking and passionate, detailed oriented job seeker with strong organizational skills eager to secure entry-level office. Ability to handle multiple projects simultaneously with a high degree of accuracy. Ready to help team achieve company goals.
Overview
31
31
years of professional experience
Work History
Event Leadership
Johnston County Relay For Life
12.2014 - Current
- Improved attendee satisfaction, incorporating feedback into future event planning initiatives.
- Managed budgets effectively, ensuring financial goals were met without compromising event quality.
- Streamlined event planning processes for improved efficiency and resource management.
- Established strong partnerships with key stakeholders in the industry, increasing networking opportunities for attendees.
- Led cross-functional teams to achieve seamless event coordination and execution from start to finish.
- Implemented contingency plans to address last-minute changes or unforeseen events.
- Utilized social media to promote events and increase attendance.
- Implemented protocols and procedures to effectively manage planning process.
- Managed administrative logistics of events planning, event booking, and event promotions.
Event Planner/Caterer
Country Couture And More
03.2011 - Current
- Coordinated schedules and timelines for events.
- Increased repeat business through strong relationships with clients and vendors.
- Enhanced client satisfaction by executing memorable and well-organized events.
- Developed customized proposals for each client, addressing their specific needs and preferences.
- Provided exceptional customer service throughout the entire planning process, from initial consultation to post-event followup.
- Designed visually appealing promotional materials that showcased the company''s creativity and expertise in the industry.
- Collaborated with various vendors to ensure seamless execution of events and timely delivery of services.
- Negotiated contracts with venues, caterers, and entertainment providers to secure advantageous terms for clients.
- Maximized venue potential by utilizing creative and strategic floor plans for various event sizes.
- Delivered high-quality events within tight deadlines through effective time management techniques and prioritization skills.
- Balanced multiple projects simultaneously, ensuring that each event received the necessary attention for a successful outcome.
- Adapted quickly to unforeseen circumstances during events, implementing contingency plans as needed to maintain a successful outcome.
- Streamlined event planning processes to improve efficiency and reduce client stress.
- Ensured compliance with local regulations by obtaining necessary permits and licenses for each event.
- Conducted thorough post-event evaluations to identify areas for improvement in both internal operations and vendor partnerships.
- Consulted with customers to determine objectives and requirements for events.
- Managed event logistics and operations.
- Monitored and controlled event expenditures to meet budgets.
- Developed and remained accountable for safety, quality, consistency and adherence to standards.
Pricing Team Member
Target
10.2010 - 11.2016
- Optimized revenue generation by developing targeted promotions that aligned with consumer preferences and buying patterns.
- Assisted in implementing new pricing software, ensuring a smooth transition and minimal disruption to workflow.
- Enhanced customer satisfaction by resolving pricing discrepancies promptly and professionally.
- Developed effective strategies for competitor price analysis, enabling informed business decisions.
- Provided training to new Pricing Team Members, contributing to their rapid integration into the department''s operations.
- Monitored inventory levels closely, making necessary adjustments to prices based on supply and demand fluctuations.
- Maintained accurate records of all pricing activities, facilitating better organization and data-driven insights.
- Collaborated with cross-functional teams to develop more accurate cost models and support strategic decision making.
- Provided timely feedback on market conditions to senior management, facilitating proactive business decisions related to pricing strategies.
- Served as a subject matter expert for internal queries related to product pricing policies or specific transactions.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Interacted with guests in friendly and knowledgeable way.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Greeted customers and directed to requested products.
- Greeted store customers and discussed needs.
- Recorded daily activities for inventory control.
- Supervised and trained new staff in performing census.
- Supervised inventory cycle counting processes, accounting and surplus records, product damages and product returns.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Cross-trained and provided backup support for organizational leadership.
Assistant Teacher
Johnston County Public Schools
08.2005 - 08.2007
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Completed daily reports, meal count sheets, and attendance logs.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Kept records of student progress for teachers and parents and made notes on behavior, grades, comprehension, and personal growth.
- Established positive relationships with parents through effective communication, fostering parental involvement in their children''s education.
- Assisted in lessons, curriculum and homework planning.
- Collaborated with colleagues to develop cross-curricular lessons, promoting interdisciplinary learning among students.
- Created visually appealing bulletin boards that showcased student work and reinforced key concepts from lessons.
- Developed and implemented classroom routines to address varying student needs.
Sales Associate
K's Diamonds
04.1999 - 02.2005
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Monitored customers for signs of security concerns and escalated issues to management.
- Recommended complementary purchases to customers, increasing revenue.
911 Dispatcher
Johnston County Emergency Services
01.1997 - 01.1999
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
- Streamlined communication between first responders and callers by maintaining clear, concise, and accurate information sharing.
- Maintained accurate records of all dispatched calls, ensuring proper documentation for future reference or legal proceedings.
- Followed established protocols for professional handling of emergency situations.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Emergency Medical Technician
Benson Rescue
03.1993 - 01.1999
- Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
- Improved patient outcomes by administering appropriate treatments based on thorough assessments of vital signs, physical conditions, and medical histories.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Continuously improved skills through regular training sessions, workshops, conferences, and staying up-to-date on industry best practices.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Ensured accurate documentation of patient information, assessment findings, interventions performed, and overall condition by completing detailed reports in compliance with legal requirements and industry standards.
- Maintained a safe environment for all involved parties by adhering to strict safety measures during emergency situations.
- Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
- Enhanced equipment readiness by rigorously inspecting, maintaining, and restocking ambulance supplies and tools as needed.
- Ensured ongoing compliance with local, state, and federal regulations governing EMS through adherence to policies, procedures, and guidelines.
- Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
- Evaluated patient histories to assess and prioritize levels of care.
- Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
- Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
- Increased team efficiency by collaborating with paramedics, firefighters, and other emergency personnel to provide seamless emergency care to patients.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Streamlined patient assessment process by quickly determining chief complaints and prioritizing treatment interventions based on severity.
- Administered CPR, oxygen and other life-saving medical treatments.
- Followed all safety protocols and took necessary precautions while providing care.
- Conducted patient intake and triage procedures.
Police Dispatcher
Benson Police Dept
08.1995 - 09.1997
- Handled sensitive situations with professionalism, maintaining confidentiality while collecting necessary information from callers for effective intervention.
- Managed high-stress situations effectively, utilizing active listening skills and empathy to provide support to those involved in emergencies or traumatic events.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Contributed to officer safety by diligently monitoring radio traffic and providing timely status checks.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Used specialized software to track and maintain case incident numbers and logs.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Improved communication between officers and dispatchers through regular training sessions on radio etiquette.
- Maintained a high level of accuracy in data entry, ensuring all incident reports were complete and uptodate.
- Streamlined information sharing with other departments by developing comprehensive call summaries for interagency use.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Enhanced response times by efficiently prioritizing and dispatching emergency calls.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Assisted callers in emergency situations with appropriate information and support.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.
Education
High School Diploma -
South Johnston High School
Four Oaks, NC06.1994
Emergency Medical Technician Degree - Emergency Medical Technician
Johnston Community College
Smithfield, NC03.1994
High School Diploma -
South Johnston High School
Four Oaks, NC06.1994
Skills
- Technical knowledge
- Delegation Abilities
- Time Management
- Critical Thinking
- Decision-Making
- Microsoft Office
- Accurate Documentation
- Client Relations
Timeline
Event Leadership
Johnston County Relay For Life
12.2014 - Current
Event Planner/Caterer
Country Couture And More
03.2011 - Current
Pricing Team Member
Target
10.2010 - 11.2016
Assistant Teacher
Johnston County Public Schools
08.2005 - 08.2007
Sales Associate
K's Diamonds
04.1999 - 02.2005
911 Dispatcher
Johnston County Emergency Services
01.1997 - 01.1999
Police Dispatcher
Benson Police Dept
08.1995 - 09.1997
Emergency Medical Technician
Benson Rescue
03.1993 - 01.1999
High School Diploma -
South Johnston High School
Emergency Medical Technician Degree - Emergency Medical Technician
Johnston Community College
High School Diploma -
South Johnston High School