Amy Holt

I serve as the first point of contact with the customers coming into the office to greet and assist them, as well as answer the phones.

• Communicate effectively with customers, explaining the estimate process, and addressing any questions or concerns.
• Provide exceptional customer service by keeping customers informed about the progress of their vehicle repairs, and resolve any discrepancies or issues related to estimated costs through effective communication and negotiation skills.
• Employ various software systems and tools to generate exact estimates for collision repair costs, and collaborate with insurance adjusters and appraisers to negotiate fair and reasonable repair estimates.
• Conduct thorough inspections of damaged vehicles to assess the extent of repairs needed, and ensure all necessary parts, materials, and labor are included in the estimate, updating the bill accordingly following each job until the final bill is paid in full and closed out.
• Manage multiple estimates simultaneously, while adhering to strict deadlines.
• Collaborate closely with technicians, and work with parts vendors to ensure repairs are completed efficiently.
• Mentor junior estimators by providing guidance, sharing knowledge, and reviewing their estimates for accuracy.

I wait tables, bartend, and provide customer service for banquets and parties of various sizes. Planning, setup, serving, cleanup, and teardown of events. Maintaining a clean and organized environment, and coordinating events as needed.

I oversaw a variety of clerical and administrative tasks to support the trust accounts.

• Provided customer service and answered the phones in the teller line.
• Maintained and reconciled trust account records in QuickBooks and Microsoft Excel.
• Organize and remit quarterly distributions and reports to trust beneficiaries.
• Arranged monthly, quarterly, and annual trust reports; remitted quarterly distributions; and completed charitable distributions.
• Collected and communicated applicant information to the Scholarship Committee for annual scholarship awards.

I was the first point of contact for customers coming into the office, and calling in on the phone. I was also liable for accounts payable, receivable, and dumpster billing, as well as providing other general accounting aid to the Finance Director.

• Aided with golf course record keeping and prepared restaurant tips for payroll along with all miscellaneous accounts receivable billing.
• Accepted all invoices and billing statements, routed billing for departmental approval, prepared bills for Council approval, paid bills following City policy, and tracked payments.
• Completed month-end accounts payable procedures, processed utility bill payments from the residents of the City of Brush, daily cash balancing of the utility payments, managed complaints, answered questions, and wrote work orders.

I coordinated corrective and preventative maintenance activities by working with operations, departments, drivers, vendors, and shop personnel to schedule and plan equipment for repair, as well as tracked and managed all company documents, and performed a variety of technical, supervisory, and administrative duties.

• Monitored hours on the payroll system to ensure accuracy and prepare for accounts payable.
• Found opportunities for improving service delivery methods and procedures; review with proper management; and implement improvements.
• Developed, implemented, and checked the maintenance of the computer-based inventory system, and tracked inventory weekly, monthly, and annually.
• Monthly balancing of daily transactions, report filing, and departmental billings, including fuel usage data entry, to ensure proper billing.
• Creation and maintenance of multiple spreadsheets used for billing and inventory management.

Handled all aspects of facility's finances, providing assistance to both residents and their families in line with HIPAA standards.

• Supervised the Business Office and other administrative staff
• Recorded exact revenue for all residents and payers, and assured that proper accounting procedures and controls were in place and followed.
• Accurate and prompt billing and collection of all AR accounts, and met or exceeded cash collection and unmanageable debt goals.
• Monitored billing and collection activities. Also assessed the level of unmanageable debt reserves, reviewed, and recommended write-offs.

As an auto claim adjuster, I worked closely with multiple insurance companies and auto body shops to negotiate claims for auto repairs.

• Audited auto damage estimates for compliance with all policies and procedures, per insurance guidelines.
• Negotiated with body shops to secure an agreed-upon cost of repairs.
• Held adjuster licenses in ten states.

I worked closely with insurance companies and our customers to ensure a smooth repair for their damaged vehicles.

• I answered the phones as the first point of contact with customers entering the office.
• Assisted in HR onboarding, training, and termination processes of employees.
• Provided coaching and feedback to employees to improve performance.
• Write estimates, coordinate the cost of repairs with insurance companies, complete work orders, order parts, track all parts invoices, and make final bills.
• Scheduled all vehicles for repair, and managed the workflow schedule for employees.