Amy Hood
Bozeman,MT
Summary
Dependable and successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
29
29
years of professional experience
Work History
Educator
Bozeman Public Schools
08.2006 - Current
- Promoted a love of reading among students by creating a positive environment for my students.
- Met regularly with team of teachers to discuss best practices and develop innovative teaching strategies.
- Designed curriculum-aligned assessments to measure student progress and inform instructional decisions.
Server
Beartooth Cafe
06.2019 - 08.2023
- Supported needs of wait staff and attended to specific needs of countless customers daily.
- Served food and beverages promptly with focused attention to customer needs.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Outdoor Educator
Montana Outdoor Science School
06.2002 - 08.2006
- Supported students’ emotional growth by fostering a positive environment that encouraged open communication and self-reflection,
- Tailored instruction to meet individual student needs, fostering an inclusive environment that encouraged participation from learners with diverse backgrounds and abilities.
Server
Joan And Bills Cafe
09.1994 - 08.1998
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Education
Masters - Curriculum And Instruction
Montana State University - Bozeman
Bozeman, MT08.2018
Bachelor Of Science - K-8 Teaching Certification
Montana State University - Bozeman
Bozeman, MT12.2003
Bachelor Of Science - Marketing
Troy State University
Troy, Al05.1994
Skills
- Facilitate Positive Environments
- Enhance Customer Experience with Professional Interaction
- Engage with Diverse Populations, While Creating a Welcoming Environment
- Work Collaboratively with Colleagues and Management
Timeline
Server
Beartooth Cafe
06.2019 - 08.2023
Educator
Bozeman Public Schools
08.2006 - Current
Outdoor Educator
Montana Outdoor Science School
06.2002 - 08.2006
Server
Joan And Bills Cafe
09.1994 - 08.1998
Masters - Curriculum And Instruction
Montana State University - Bozeman
Bachelor Of Science - K-8 Teaching Certification
Montana State University - Bozeman
Bachelor Of Science - Marketing
Troy State University