Amy Hook
Coopersburg,PA
Summary
Goal oriented and customer focused with distinguished experience in the insurance industry. Proven leadership abilities with success in building relationships to achieve business goals. Adaptable, dependable and thrives in fast paced environment.
Overview
19
19
years of professional experience
Work History
Private Client Inside Sales Manager
Nationwide Insurance
02.2023 - Current
- Managed 64 key agencies with the field territory sales manager in the states of Kansas, Missouri, Illinois and New York with independent agencies focused on insuring high net worth clients
- Organized and held in-person and virtual meetings with agents and staff, delivering presentations, and educating on product and service features
- Facilitated and led cross-functional communication between sales, underwriting, product and claims teams to ensure cohesive efforts towards shared goals within the territory
- Assisted with training and coached highly-qualified producers by teaching best practices, procedures, and sales strategies to obtain their Private Client Certification
- Delivered customized product and system training for newly appointed and existing agents based on their specific needs
- Successfully implemented and led agents through our profitability actions by maintaining consistent communication during challenging market conditions
- Enhanced team productivity by leading and managing regular pipeline meetings with agents and underwriting teams
- Gathered and shared industry trends and competitive intelligence with agents and internal business partners
- Conducted in-depth analysis of agents books of business and recommended tailored solutions to increase the profitability of their book
Virtual Sales Manager
Nationwide Insurance
11.2015 - 11.2020
- Led and influenced exclusive and independent agents primarily in North Eastern parts of Pennsylvania to grow their books of business in Personal lines, Commercial lines and Life and Financial Services
- Recruited, onboarded and trained 22 new independent agents and their staff from 2018 to 2020 which resulted in exceeding direct written premium goals and increasing commercial lines new business by 60% and personal lines new business by 19% over prior year
- Cultivated strong relationships with key agents and producers to establish long term business growth
- Delivered comprehensive training on products, guidelines, appetite and utilization of online quoting systems
- Facilitated business planning and developed strategic growth plans and sales strategies in collaboration with underwriting and product teams
- Acted as spokesperson and company representative in sponsored events to motivate agents and drive new business in targeted industries and preferred markets
- Analyzed market conditions, competitive landscape and identified trends for business development opportunities in assigned territory
- Launched monthly newsletters regarding agency performance trends, company appetite, new initiatives and changes to company procedures
- Created, organized and managed sales contests and agent incentives
Personal Lines Underwriter/Sr
Nationwide Insurance
03.2011 - 11.2015
- Promoted to Senior Underwriter in April of 2015 based on recommendations from leadership due to high quality performance
- Partnered with over 100 independent and exclusive agents and staff primarily in Pennsylvania and New York coastal markets on auto and property risks
- Authorized submissions of eligible risks and declined excessive risks by analyzing new and renewal business in accordance with established guidelines
- Communicated effectively with agents to advise on company guidelines and contracts in addition to introducing new plans or modifications to current procedures
- Collaborated with internal business associates to evaluate new submissions, current books of business, and to create effective risk management recommendations for agents
- Partnered with portfolio underwriting to create training on front line underwriting, insurability guidelines and fraud identification
- Effectively resolved customer and insurance department complaints
- Facilitated training as needed and held agents accountable that were non-compliant with NY coastal guidelines
- Reviewed applications for insurance, property inspections, and prior loss history to determine eligibility for new and renewal business
Medical Claims Adjuster
Nationwide Insurance
06.2005 - 03.2011
- Customer focused subject matter expert in handling first party medical claims in Pennsylvania
- Conducted prompt and thorough investigations of new losses regarding injuries from auto accidents to determine policy coverage and payments
- Evaluated medical bills and approved medical bill payments within appropriate timeframes
- Presented claim details during legal file conferences in order to resolve complex coverage questions
- Established internal and external customer relationships and maintained contact that was appropriate to resolve each claim
- Assisted with training and mentoring of new claims associates
- Upon review of medical records, would negotiate medical coding and pricing when necessary
- Independently planned and executed action that was needed to bring claims to quick and timely resolutions
Education
Bachelor of Science - Communication And Science Disorders
Penn State University
State College, PASkills
- New Business Development
- Utilization of Salesforce
- Recruiting and Onboarding
- Relationship Management
- Customer Focused
- Insurance Product Knowledge
- Risk Assessment
- Active Listening
- Change Management
- Adaptability
Timeline
Private Client Inside Sales Manager
Nationwide Insurance
02.2023 - Current
Virtual Sales Manager
Nationwide Insurance
11.2015 - 11.2020
Personal Lines Underwriter/Sr
Nationwide Insurance
03.2011 - 11.2015
Medical Claims Adjuster
Nationwide Insurance
06.2005 - 03.2011
Bachelor of Science - Communication And Science Disorders
Penn State University