Amy Houchin
Nazareth,PA
Summary
Organized and dependable team player successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
32
32
years of professional experience
Work History
Patient Engagement Partner
St. Luke's Physician Group
Allentown, PA
09.2023 - Current
- Verified patient insurance eligibility and entered patient information into system.
- Answered incoming calls and scheduled appointments.
- Provided excellent customer service to patients and medical staff.
- Facilitated communication between patients and various departments and staff.
- Followed document protocols to safeguard confidentiality of patient records.
Associate Teacher
Nazareth Area School District
Nazareth, PA
01.2017 - 09.2023
- Built and maintained productive relationships between up to 25 students, as well as teachers, staff and parents.
- Helped lead teacher set up and manage regular education and special education classrooms of 12-25 students.
- Worked cooperatively with other teachers and parents to help students reach learning objectives.
- Used diversified strategies for instruction and immersion to help students with special needs engage in classes
Associate Teacher/Playground Aide
Wadsworth City School District
Wadsworth, OH
09.2013 - 09.2014
- Built and maintained productive relationships with students ages 5-9, as well as teachers and staff.
- Managed outdoor activities for over 300 students in Kindergarten through Grade 4.
- Applied play-based strategies to provide diverse approaches to learning.
- Worked cooperatively with other teachers and administrators to help students reach learning objectives.
Preschool Teacher
First Christian Church Preschool
Wadsworth, OH
08.2009 - 05.2010
- Followed curriculum to develop weekly lesson plans and activities to engage classroom of 12 children and promote learning.
- Established positive communication with parents in daily conversation and formal conferences.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Addressed behavioral and learning issues with parents and daycare management.
Mortgage Loan Processor
Chase Manhattan Mortgage
Independence, OH
06.1998 - 10.2001
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout processing timeline.
- Developed comprehensive understanding of loan processing regulations and laws to be fully compliant.
- Upheld complete confidentiality of all submitted information according to release guidelines.
- Used computer software to store and retrieve data
- Managed documents by organizing forms, making photocopies, filing records, and preparing correspondence,
Banking Specialist
Fifth Third Bank
Cuyahoga Falls, OH
02.1996 - 06.1998
- Opened new accounts and made changes to existing accounts.
- Investigated and resolved account issues by offering applicable options to customers.
- Maintained friendly and professional customer interactions.
- Processed applications for new accounts and loans.
- Trained new hires on customer service policies and procedures.
- Collected cash and checks for deposit or processed withdrawals by examining checks, verifying amounts, inputting into computer systems and printing receipts.
Food Service Specialist/Administrative Assistant
United States Army
Ft. Irwin, CA
06.1992 - 06.1995
- Upheld military code of conduct and maintained professionalism in stressful situations.
- Worked weekends and long hours to complete mission taskings.
- Enthusiastically greeted customers and callers.
- Maintained daily report documents and memos.
- Maintained office supplies inventory.
- Developed and maintained positive relationships with officers and enlisted personnel.
- Made food according to standard operating procedures, and kept surfaces and supplies sanitized.
Education
High School Diploma -
Wadsworth High School
Wadsworth, OH08.1990
General Studies
Cuyahoga Community College
Cleveland, OHEducation
Kent State University
Kent, OHSkills
- Positive Atmosphere Promotion
- Effective Listening
- Exceptional Telephone Etiquette
- Special Education
- Verbal and Written Communication
- Teacher Relations
- Confidentiality Understanding
- Multitasking and Time Management
Timeline
Patient Engagement Partner
St. Luke's Physician Group
09.2023 - Current
Associate Teacher
Nazareth Area School District
01.2017 - 09.2023
Associate Teacher/Playground Aide
Wadsworth City School District
09.2013 - 09.2014
Preschool Teacher
First Christian Church Preschool
08.2009 - 05.2010
Mortgage Loan Processor
Chase Manhattan Mortgage
06.1998 - 10.2001
Banking Specialist
Fifth Third Bank
02.1996 - 06.1998
Food Service Specialist/Administrative Assistant
United States Army
06.1992 - 06.1995
High School Diploma -
Wadsworth High School
General Studies
Cuyahoga Community College
Education
Kent State University