Amy Houchin
Nazareth,PA
Summary
Organized and dependable team player successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
32
32
years of professional experience
Work History
Patient Engagement Partner
St. Luke's Physician Group
09.2023 - Current
- Verified patient insurance eligibility and entered patient information into system.
- Answered incoming calls and scheduled appointments.
- Provided excellent customer service to patients and medical staff.
- Facilitated communication between patients and various departments and staff.
- Followed document protocols to safeguard confidentiality of patient records.
Associate Teacher
Nazareth Area School District
01.2017 - 09.2023
- Built and maintained productive relationships between up to 25 students, as well as teachers, staff and parents.
- Helped lead teacher set up and manage regular education and special education classrooms of 12-25 students.
- Worked cooperatively with other teachers and parents to help students reach learning objectives.
- Used diversified strategies for instruction and immersion to help students with special needs engage in classes
Associate Teacher/Playground Aide
Wadsworth City School District
09.2013 - 09.2014
- Built and maintained productive relationships with students ages 5-9, as well as teachers and staff.
- Managed outdoor activities for over 300 students in Kindergarten through Grade 4.
- Applied play-based strategies to provide diverse approaches to learning.
- Worked cooperatively with other teachers and administrators to help students reach learning objectives.
Preschool Teacher
First Christian Church Preschool
08.2009 - 05.2010
- Followed curriculum to develop weekly lesson plans and activities to engage classroom of 12 children and promote learning.
- Established positive communication with parents in daily conversation and formal conferences.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Addressed behavioral and learning issues with parents and daycare management.
Mortgage Loan Processor
Chase Manhattan Mortgage
06.1998 - 10.2001
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout processing timeline.
- Developed comprehensive understanding of loan processing regulations and laws to be fully compliant.
- Upheld complete confidentiality of all submitted information according to release guidelines.
- Used computer software to store and retrieve data
- Managed documents by organizing forms, making photocopies, filing records, and preparing correspondence,
Banking Specialist
Fifth Third Bank
02.1996 - 06.1998
- Opened new accounts and made changes to existing accounts.
- Investigated and resolved account issues by offering applicable options to customers.
- Maintained friendly and professional customer interactions.
- Processed applications for new accounts and loans.
- Trained new hires on customer service policies and procedures.
- Collected cash and checks for deposit or processed withdrawals by examining checks, verifying amounts, inputting into computer systems and printing receipts.
Food Service Specialist/Administrative Assistant
United States Army
06.1992 - 06.1995
- Upheld military code of conduct and maintained professionalism in stressful situations.
- Worked weekends and long hours to complete mission taskings.
- Enthusiastically greeted customers and callers.
- Maintained daily report documents and memos.
- Maintained office supplies inventory.
- Developed and maintained positive relationships with officers and enlisted personnel.
- Made food according to standard operating procedures, and kept surfaces and supplies sanitized.
Education
High School Diploma -
Wadsworth High School
Wadsworth, OH08.1990
General Studies
Cuyahoga Community College
Cleveland, OHEducation
Kent State University
Kent, OHSkills
- Positive Atmosphere Promotion
- Effective Listening
- Exceptional Telephone Etiquette
- Special Education
- Verbal and Written Communication
- Teacher Relations
- Confidentiality Understanding
- Multitasking and Time Management
Timeline
Patient Engagement Partner
St. Luke's Physician Group
09.2023 - Current
Associate Teacher
Nazareth Area School District
01.2017 - 09.2023
Associate Teacher/Playground Aide
Wadsworth City School District
09.2013 - 09.2014
Preschool Teacher
First Christian Church Preschool
08.2009 - 05.2010
Mortgage Loan Processor
Chase Manhattan Mortgage
06.1998 - 10.2001
Banking Specialist
Fifth Third Bank
02.1996 - 06.1998
Food Service Specialist/Administrative Assistant
United States Army
06.1992 - 06.1995
High School Diploma -
Wadsworth High School
General Studies
Cuyahoga Community College
Education
Kent State University
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