AMY HOUSEMAN
Parker,CO
Summary
Seasoned event management professional with demonstrated leadership in corporate gifting, corporate marketing, meeting planning, and business development. Experience linking strategy to communications that delivers an integrated message through all touch points. Team leader skilled at managing and mentoring others to achieve operational results consistently. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
23
23
years of professional experience
Work History
General Manager
Wet Paint Group, LLC
04.2021 - 05.2024
- Managed diverse team of professionals, fostering positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budget implementations, employee evaluations, and contract details.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Drove successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed diverse team of professionals, fostering positive work environment and high employee satisfaction.
Director of Events
Real Trends, LLC
03.2018 - 10.2020
- Elevated customer satisfaction levels by consistently delivering exceptional service throughout all stages of event lifecycle.
- Generated significant cost savings through efficient budget management and effective vendor negotiation tactics.
- Managed complex timelines and resource allocation for multiple concurrent projects without compromising quality or efficiency.
- Spearheaded development of new event concepts, resulting in unique offerings that set company apart from competitors.
- Enhanced event experiences by meticulously planning and executing high-profile corporate gatherings.
- Skillfully negotiated contracts with venues and suppliers for favorable terms that benefited both parties involved in event planning process.
- Led post-event evaluations to identify areas for improvement and implement necessary changes for future success.
- Streamlined event logistics by implementing innovative project management strategies to ensure seamless execution.
- Established clear objectives and goals for each event, drove execution toward goals and measured and monitored results to track impact.
- Created marketing plans, grew event revenue each year and partnered with area hotels and facilities to confirm continued top service.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Researched and identified new vendors and suppliers to obtain competitive pricing.
Senior Account Manager
Unbridled Solutions, LLC
08.2012 - 03.2018
- Developed long-lasting client relationships by providing exceptional customer service and support.
- Coordinated efforts across teams to ensure seamless delivery of products and services to clients.
- Developed deep knowledge of customer businesses and relationship to company objectives.
- Mentored junior account management professionals to develop skills and increase company revenue.
- Leveraged industry knowledge to provide expert guidance on pricing, promotions, and product offerings for clients'' specific needs.
- Streamlined account management processes, improving overall efficiency and productivity.
- Increased revenue for company through strategic upselling and cross-selling initiatives.
- Cultivated productive relationships with business representatives and consulted closely to uncover needs and match to available solutions.
- Expanded market share by identifying new business opportunities and securing high-value accounts.
- Negotiated favorable contract terms with suppliers/vendors on behalf of clients while maintaining strong relationships with them at same time.
- Contributed to annual revenue goals by selling new services and developing new accounts.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Developed and implemented strategies to increase client retention.
- Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Negotiated prices, terms of sales and service agreements.
- Contributed to event marketing, sales and brand promotion.
- Enhanced communication between departments for more effective problem-solving and collaboration.
- Provided valuable input during product development discussions, ensuring alignment with customer needs and expectations.
- Boosted client satisfaction by effectively managing and resolving account issues.
- Prepared client budgets by reviewing client billing and managing monthly invoices.
- Worked with customers to develop strategic business and account plans.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Liaised with marketing and sales teams to develop targeted campaigns.
- Met existing customers to review current services and expand sales opportunities.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Manager of Operations Support
Red Robin International, Inc
01.2007 - 08.2012
- Reduced operational costs with strategic budget management and resource allocation.
- Developed strong relationships with vendors to negotiate favorable pricing and contract terms.
- Increased operational agility through effective planning, forecasting, risk mitigation strategies.
- Collaborated with other departments to streamline inter-departmental communication and workflows for increased efficiency.
- Streamlined operations by implementing efficient processes and workflow improvements.
- Implemented quality control measures, maintaining high standards across all operations functions.
- Oversaw daily operations, delegating tasks effectively to ensure smooth functioning of department.
- Established culture of collaboration among team members that fostered continuous learning and knowledge sharing.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Partnered with vendors and suppliers to effectively manage and budget.
- Trained and guided team members to maintain high productivity and performance metrics.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Account Manager
Unbridled Solutions, LLC
01.2001 - 08.2007
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
- Streamlined internal processes for better efficiency in account management tasks.
- Coordinated cross-departmental efforts to execute successful marketing campaigns for key accounts.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Contributed to team objectives in fast-paced environment.
Education
Bachelor of Arts - Psychology
University of Colorado Boulder
Boulder, CO05.1997
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Effective leader
- Team Leadership
- Customer Relationship Management
- Strategic Planning
- Project Management
Communityoutreach
- Share Our Strengths/Operation Front Line - Board Member / Volunteer of the Year
- Children's Hour - Volunteer Coordinator / Fundraising Chairman
Relevantprofessionalexperience
- Executive Leadership / Team Development
- Financial/Budget Development
- Relationship Management
- Project/Event Management
- Corporate Marketing
- Strategic Planning
- Business Development / Market Research
- Vendor Management / Sponsorships
Timeline
General Manager
Wet Paint Group, LLC
04.2021 - 05.2024
Director of Events
Real Trends, LLC
03.2018 - 10.2020
Senior Account Manager
Unbridled Solutions, LLC
08.2012 - 03.2018
Manager of Operations Support
Red Robin International, Inc
01.2007 - 08.2012
Account Manager
Unbridled Solutions, LLC
01.2001 - 08.2007
Bachelor of Arts - Psychology
University of Colorado Boulder
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