Amy Houser
Nokomis,FL
Summary
Resourceful Medical Secretary maintains smooth office operations and patient flows. Detail-oriented approach to organizing files, scheduling appointments and assisting patients. Organized individual brings background in medical office settings handling patient needs. I demonstrated knowledge of healthcare procedures and administrative operations. Versed in insurance forms, charts and other business correspondence. Detailed understanding of complex office and database systems for maintaining secure patient information. Looking to become part of a team with long term goals.
Overview
9
9
years of professional experience
Work History
Patient Care Coordinator
Family Works Chiropractic
Ocoee, Florida
01.2021 - 05.2024
- Performed administrative duties such as filing paperwork, answering phones, and scheduling appointments.
- Scheduled appointments for patients and coordinated follow-up visits as needed.
- Maintained accurate records of all patient care activities using electronic health record systems.
- Provided ongoing communication with patients, families, and other healthcare providers regarding treatment plans and progress.
- Followed up with discharged patients after they left the facility to ensure they were receiving adequate post-care support.
- Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
- Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
- Compiled and maintained medical charts and reports in complex digital databases.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Instructed patients on policies and required actions for different types of appointments and procedures.
- Managed patient appointments, ensuring efficient scheduling and rescheduling as necessary.
- Monitored patient progress and updated care plans in consultation with medical staff.
- Addressed and resolved patient concerns and complaints in a timely and empathetic manner.
Medical Transcriptionist
Physical Therapy Clinic
Orlando, FL
08.2015 - 12.2020
- Ensured proper formatting of transcribed documents according to hospital standards.
- Transcribed medical dictation from physicians, including patient histories, physical examinations and discharge summaries.
- Monitored incoming dictations for timely completion of assigned tasks.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Performed administrative duties such as filing, faxing, data entry. as necessary.
- Reviewed transcribed documents for accuracy and completeness in accordance with established procedures.
- Created templates for frequently dictated reports in order to streamline workflow processes.
- Responded promptly to customer inquiries related to medical records and documentation issues.
- Utilized multiple computer applications to complete work assignments accurately and efficiently.
- Reviewed diagnostic and procedural terminology for accuracy.
- Reviewed diagnostic and procedural terminology for consistency with acceptable medical nomenclature.
- Transferred transcribed materials into electronic health records system.
- Interpreted medical terminology and pharmacological information to translate information into coding system.
- Demonstrated strong knowledge of medical terminology and anatomy.
- Set up and maintained medical files and databases.
Education
Associate of Applied Science - Medical Office Management
Bryan University
Tempe, AZ05-2021
Associate of Applied Science - Medical Secretarial
Newport Business Institute
Williamsport, PA05-2014
Skills
- Effective Planning
- Office Administration
- Word Processing
- Calender management
- Technical Support
- Directing calls
Timeline
Patient Care Coordinator
Family Works Chiropractic
01.2021 - 05.2024
Medical Transcriptionist
Physical Therapy Clinic
08.2015 - 12.2020
Associate of Applied Science - Medical Office Management
Bryan University
Associate of Applied Science - Medical Secretarial
Newport Business Institute
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