Amy Houston
Summary
Strategic, data-driven professional with over 20 years of operational leadership, project management, employee relations, and cross-functional team support across corporate, healthcare, and technology environments. Known for driving process improvements, supporting organizational change, and implementing standardized systems that elevate performance, engagement, and compliance. Adept at advising leaders, analyzing operational data, and aligning people-focused solutions to business priorities. Brings strong communication skills, critical thinking, and proven ability to support diverse employee groups at all levels.
Overview
7
7
years of professional experience
Work History
Project Manager
Caterpillar Inc.
01.2025 - Current
- Strengthen operational efficiency by aligning facility projects and capital initiatives to support cost-reduction strategies.
- Foster high-quality communication and solution-focused project culture across stakeholder groups.
- Implement standardized processes to increase consistency and reduce operational defects.
- Coordinate timelines, drive risk-mitigation strategies, and support decision-making alignment across senior leadership.
- Contract Epitec
Corporate Director of Operations
Beacon of Hope Hospice
01.2024 - 01.2025
- Provided operational leadership across diverse clinical and non-clinical teams, strengthening performance and staff engagement.
- Applied change-management strategies to improve workflows, safety, and efficiency.
- Analyzed budgets, conducted forecasting, and led performance-improvement initiatives to reduce costs and enhance outcomes.
- Standardized processes across multiple locations, improving compliance and operational consistency.
Project Manager
OSF Healthcare On Call
01.2022 - 01.2024
- Led optimization projects across 16 facilities, aligning tactical plans with strategic objectives.
- Applied analytics to identify gaps, evaluate ROI, and implement corrective actions.
- Managed complex projects requiring negotiation, critical decision-making, and deep business acumen.
- Ensured alignment of change-management activities with organizational goals.
- Leveraged data and analytics to enhance business decisions and operational outcomes.
- Supported vendor implementation, increasing operational efficiency and revenue potential.
- Provided expertise in EPIC/EMR systems and cross-functional communication.
Administrative Assistant
OSF Healthcare Saint Francis Medical Center
01.2019 - 01.2022
- Supported large-scale projects with project management methodologies and ERP systems.
- Coordinated multiple concurrent projects, ensuring alignment with organizational goals.
- Enhanced communication through professional presentations and written materials.
- Maintained strong working knowledge of policy-driven programs, including Medicaid-managed care.
- Coordinated ERP (Premier) system operations and coding activities.
Education
Bachelor of Science - Business/Health Administration
University of Phoenix
Certified Nursing Assistant - undefined
Carl Sandburg College
Dental Assistant Certification - undefined
Dental Assisting National Board
Skills
- Project & Program Management
- Forecasting & Budget Monitoring
- Performance & Process Improvement
- Risk Identification & Mitigation
- Change Management
- Cross Functional Collaboration
- Conflict Resolution
- Policy and Procedure
- Operational Oversight
- Microsoft Office Suite Power BI ERP Systems
Accomplishments
- Reduced operational costs by 15% through forecasting, budget analysis, and standardized process implementation.
- Improved project delivery timelines by 20% by introducing risk mitigation strategies and cross functional collaboration.
- Led optimized workflow projects across 16 facilities, enhancing resource allocation and performance outcomes.
- Strengthened vendor partnerships, resulting in increased revenue and improved continuity of operations.
- Developed transferable expertise in planning, analytics, and process integration that supports initiatives.
Timeline
Project Manager
Caterpillar Inc.
01.2025 - Current
Corporate Director of Operations
Beacon of Hope Hospice
01.2024 - 01.2025
Project Manager
OSF Healthcare On Call
01.2022 - 01.2024
Administrative Assistant
OSF Healthcare Saint Francis Medical Center
01.2019 - 01.2022
Certified Nursing Assistant - undefined
Carl Sandburg College
Dental Assistant Certification - undefined
Dental Assisting National Board
Bachelor of Science - Business/Health Administration
University of Phoenix