Amy Howes
Madison Heights,MI
Summary
A hardworking and passionate job seeker with 16 years of experience and strong organizational skills eager to secure a customer service position. Ready to help the team achieve company goals.
Overview
16
16
years of professional experience
Work History
Head of Youth and Teen Services
Royal Oak Public Library
Royal Oak, MI
01.2019 - 01.2022
- Appointed to oversee the department of 6 employees including managing the budget, purchasing, programming, and setting monthly schedules.
- Drafted and edited youth content for the quarterly library newsletter.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our programs and services.
Youth and Teen Services Librarian
Royal Oak Public Library
Royal Oak, MI
04.2009 - 01.2019
- Assisted patrons with locating information using online databases, search engines, websites, and other research tools in person and on the phone.
- Developed and maintained library collection by selecting, ordering, cataloging, and classifying books and other materials.
- Crafted and presented engaging library programs for ages birth to 18, doubling teen programs from previous years.
- Implemented and helped manage summer reading program for children.
Youth Services Librarian
Baldwin Public Library
Birmingham, MI
09.2006 - 07.2015
- Assisted patrons with locating information using online databases, search engines, websites, and other research tools in person and on the phone.
- Developed and maintained library collection by selecting, ordering, cataloging, and classifying books.
- Crafted and presented engaging library programs for ages birth to 12.
- Implemented and helped manage summer reading program for children.
Education
Master of Science - Library And Information Science
Wayne State University
Detroit, MI12-2009
Bachelor of Arts - Fine Arts
Wayne State University
Detroit, MI12-2002
Skills
- Customer Service
- Problem Resolution
- Active Listening
- Research
- Project Planning
- Networking
- Recordkeeping
- Dependable and Responsible
Affiliations
- Volunteer as a one-on-one friend/companion at Soul Studio, an open art studio and gallery serving adults with special needs.
References
References available upon request.
Timeline
Head of Youth and Teen Services
Royal Oak Public Library
01.2019 - 01.2022
Youth and Teen Services Librarian
Royal Oak Public Library
04.2009 - 01.2019
Youth Services Librarian
Baldwin Public Library
09.2006 - 07.2015
Master of Science - Library And Information Science
Wayne State University
Bachelor of Arts - Fine Arts
Wayne State University
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