Amy Hudgins
Roxboro
Summary
I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Referral Coordinator
Millenium Physicians Group (former Novant Health)
Durham, NC
11.2018 - Current
- Processed referral requests from patients, doctors and other health care professionals.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Monitored referrals to foster timely completion and followed up with physicians to facilitate.
- Assisted with completion of referral forms and verified data accuracy and completion
- Scheduled appointments with specialists on behalf of clients.
- Developed and maintained strong working relationship with referral sources to streamline processing.
Patient Service Coordinator Lead
Novant Health
11.2018 - 02.2023
- Verified patient's insurance eligibility and benefits coverage.
- Scheduled appointments to enter appointment date and time into computerized scheduler.
- Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Collected patient co-pay and issued receipt to confirm payment.
- Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process.
- Inputted accurate patient insurance, billing and payment information in Epic and Athena.
Lab assistant
Labcorp
10.2016 - 11.2018
- Managed specimen sample handling, receiving, storage and inventory.
- Demonstrated flexibility working in a fast-paced and ever-changing environment.
- Logged samples correctly into computerized tracking system.
- Worked closely with lab staff on special projects.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Trained new laboratory personnel to apply proper laboratory techniques and best practices.
Patient service Coordinator
MyEyeDr
07.2015 - 06.2016
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
- Respected patients by recognizing rights and maintaining confidentiality.
- Verified patient's insurance eligibility and benefits coverage.
- Scheduled appointments to enter appointment date and time into computerized scheduler.
- Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Communicated with primary care offices and insurance companies to obtain authorization.
Assistant Manager
Rent A Center
04.2011 - 07.2015
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
Education
No Degree - Medical Office Administration
Southern New Hampshire University
Hooksett, NH10.2024
Skills
- Time management
- Multi tasker
- Team player
- Problem solving skills
- Attention to Detail
- Organization Skills
- Accurate Documentation
- Notetaking and Documentation
- Appointment Scheduling
- HIPAA Regulations
- Epic Systems
- Employee Training Program
Timeline
Referral Coordinator
Millenium Physicians Group (former Novant Health)
11.2018 - Current
Patient Service Coordinator Lead
Novant Health
11.2018 - 02.2023
Lab assistant
Labcorp
10.2016 - 11.2018
Patient service Coordinator
MyEyeDr
07.2015 - 06.2016
Assistant Manager
Rent A Center
04.2011 - 07.2015
No Degree - Medical Office Administration
Southern New Hampshire University