Amy Hudgins
Roxboro
Summary
I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Referral Coordinator
Millenium Physicians Group (former Novant Health)
11.2018 - Current
- Processed referral requests from patients, doctors and other health care professionals.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Monitored referrals to foster timely completion and followed up with physicians to facilitate.
- Assisted with completion of referral forms and verified data accuracy and completion
- Scheduled appointments with specialists on behalf of clients.
- Developed and maintained strong working relationship with referral sources to streamline processing.
Patient Service Coordinator Lead
Novant Health
11.2018 - 02.2023
- Verified patient's insurance eligibility and benefits coverage.
- Scheduled appointments to enter appointment date and time into computerized scheduler.
- Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Collected patient co-pay and issued receipt to confirm payment.
- Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process.
- Inputted accurate patient insurance, billing and payment information in Epic and Athena.
Lab assistant
Labcorp
10.2016 - 11.2018
- Managed specimen sample handling, receiving, storage and inventory.
- Demonstrated flexibility working in a fast-paced and ever-changing environment.
- Logged samples correctly into computerized tracking system.
- Worked closely with lab staff on special projects.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Trained new laboratory personnel to apply proper laboratory techniques and best practices.
Patient service Coordinator
MyEyeDr
07.2015 - 06.2016
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
- Respected patients by recognizing rights and maintaining confidentiality.
- Verified patient's insurance eligibility and benefits coverage.
- Scheduled appointments to enter appointment date and time into computerized scheduler.
- Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Communicated with primary care offices and insurance companies to obtain authorization.
Assistant Manager
Rent A Center
04.2011 - 07.2015
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
Education
No Degree - Medical Office Administration
Southern New Hampshire University
Hooksett, NH10.2024
Skills
- Time management
- Multi tasker
- Team player
- Problem solving skills
- Attention to Detail
- Organization Skills
- Accurate Documentation
- Notetaking and Documentation
- Appointment Scheduling
- HIPAA Regulations
- Epic Systems
- Employee Training Program
Timeline
Referral Coordinator
Millenium Physicians Group (former Novant Health)
11.2018 - Current
Patient Service Coordinator Lead
Novant Health
11.2018 - 02.2023
Lab assistant
Labcorp
10.2016 - 11.2018
Patient service Coordinator
MyEyeDr
07.2015 - 06.2016
Assistant Manager
Rent A Center
04.2011 - 07.2015
No Degree - Medical Office Administration
Southern New Hampshire University
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