Amy Hudgins
Roxboro,NC
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Emergency Communications Officer
City of Durham North Carolina
07.2025 - Current
- Monitored emergency communication systems for incidents and responded promptly to alerts.
- Coordinated with first responders to relay critical information during emergencies.
- Maintained accurate logs of communications and incident reports for documentation purposes.
- Assisted in saving lives by providing critical pre-arrival instructions to callers during medical emergencies.
- Participated in ongoing training sessions to stay current on best practices within the field of emergency communications.
Customer Service Representative
Blue Cross NC
01.2024 - 07.2025
- Recorded and documented customer interactions, transactions, and comments for future reference.
- Worked in conjunction with various departments to resolve complex issues and fulfill customer requirements.
- Implemented problem-solving skills to ensure high customer satisfaction through excellent service delivery.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Referral Coordinator
Millenium Physicians (Former Novant Health)
11.2023 - 12.2024
- Assisted in the development of referral processes and procedures.
- Maintained accurate records of all referrals, including contact information and follow-up activities.
- Coordinated with external agencies to ensure timely processing of referrals.
- Resolved conflicts between referring physicians and receiving providers.
- Performed data entry related to referrals into electronic health record systems.
Patient Service Coordinator Lead
Novant Health, Inc
03.2022 - 02.2023
- Developed strategies to improve operational procedures and reduce costs.
- Coordinated with other departments to ensure projects were completed on time and within budget.
- Organized team events to promote a positive work environment.
- Monitored inventory levels and ordered additional supplies as needed.
- Drafted reports summarizing progress on various projects for upper-level management review.
- Resolved customer complaints in a timely manner while upholding company standards.
- Conducted interviews with potential candidates for open positions within the organization.
Patient Services Coordinator
Novant Health, Inc
11.2018 - 03.2022
- Greeted patients and visitors in a friendly and professional manner.
- Ensured medical records were accurately updated with patient information.
- Assisted with scheduling appointments for patients.
- Provided administrative support to physicians, nurses, and other healthcare personnel.
- Managed the flow of incoming calls from patients and other healthcare providers.
- Prepared correspondence, reports, memos, and other documents as requested by management staff.
- Answered questions from patients regarding their accounts and billing inquiries.
- Performed data entry into electronic health record system.
- Reviewed patient charts prior to physician visit to ensure accuracy.
- Registered new patients in accordance with HIPAA guidelines.
- Ensured all patient forms were completed properly before submitting them for processing.
Lab Assistant
LabCorp
10.2016 - 11.2018
- Participated in weekly team meetings to discuss progress on projects or upcoming tasks.
- Sanitized workstations and instruments to avoid cross-contamination.
- Handled administrative tasks for laboratory staff and overall operations.
- Participated in extra training and courses to refine and improve upon industry knowledge.
- Reduced occurrence of lab test errors for improved reliability and to avoid need for retesting.
Patient Services Coordinator
MyEyeDr
07.2015 - 06.2016
- Greeted patients and visitors in a friendly and professional manner.
- Ensured medical records were accurately updated with patient information.
- Assisted with scheduling appointments for patients.
- Provided administrative support to physicians, nurses, and other healthcare personnel.
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- Answered questions from patients regarding their accounts and billing inquiries.
- Performed data entry into electronic health record system.
Assistant Manager
Rent A Center Warehouse & Retail Store
04.2011 - 07.2015
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Maintained up-to-date knowledge of company products and services.
- Collaborated with management on developing strategic plans for achieving business goals.
- Completed inventory audits to identify losses and project demand.
Education
Some College (No Degree) - Medical Office Administration
Southern New Hampshire University
Hooksett, NHSkills
- Inbound and Outbound Calling
- Data Entry
- Account updating
- Appointment Scheduling
- De-Escalation Techniques
- Administrative Support
- Staff Training
- Microsoft Excel
- Critical Thinking
- Problem-solving abilities
- Customer Service
- Emergency protocols
- Incident command system
- Information gathering
- Call prioritization
- Stress tolerance
- Emergency management
- Teamwork and collaboration
- Multitasking
- Basic life support
Certification
- EMD - Emergency Medical Dispatch -08/06/2025
- EFD- Emergency Fire Dispatch- 08/08/2025
- EPD- Emergency Police Dispatch- 08/12/2025
- EMT- Emergency Telecommunicator- 08/06/2025
- CJIS Online- Criminal Justice Information Services Security and Privacy Training- 07/18/2025
- National Center for Missing and Exploited Children- 07/25/2025
- IAED- Outec-Online Universal Telecommunicator Essential Course v1.0 - 07/23/2025
- FEMA- IS-100.c- Introduction to Incident Command- System , ICS 100 - 07/22/2025
- FEMA- IS-200.c: Basic Incident Command System for Initial Response, ICS-200 - 07/22/2025
- FEMA- IS-700.b: An Introduction to the National Incident Management System- 07/22/2025
Timeline
Emergency Communications Officer
City of Durham North Carolina
07.2025 - Current
Customer Service Representative
Blue Cross NC
01.2024 - 07.2025
Referral Coordinator
Millenium Physicians (Former Novant Health)
11.2023 - 12.2024
Patient Service Coordinator Lead
Novant Health, Inc
03.2022 - 02.2023
Patient Services Coordinator
Novant Health, Inc
11.2018 - 03.2022
Lab Assistant
LabCorp
10.2016 - 11.2018
Patient Services Coordinator
MyEyeDr
07.2015 - 06.2016
Assistant Manager
Rent A Center Warehouse & Retail Store
04.2011 - 07.2015
Some College (No Degree) - Medical Office Administration
Southern New Hampshire University