Amy Hues
Surprise,AZ
Summary
Personable and dedicated Customer Service Representative with extensive experience in the Hospitality Management industry. Solid team player with an upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic, and results-oriented with a demonstrated passion for building relationships, cultivating partnerships, and growing businesses.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Insurance CSR
Unified Services Inc.
Surprise, AZ
09.2014 - 03.2015
- As an insurance CSR my responsibilities included making/receiving phone calls, scheduling consultations/appointments to go over insurance benefits with the specialist, helping with everyday tasks such as; filing, copying, running errands.
General Manager
Goodcents Deli Fresh Subs
Surprise, AZ
01.2013 - 09.2014
- Upheld the highest standards of cleanliness and staff conduct
- Opened and closed the store
- Handled the schedule for employees
- Placed food truck orders as well as drink deliveries for the restaurant
- I was responsible for inventory at the end of the month and handling employee tips at the end of the month as well
- I would handle monthly meetings to go over goals, expectations, and projections for the month/next month.
Barista
Starbucks
Surprise, AZ
12.2013 - 05.2014
- I was responsible for making peoples orders, store support (basic duties are to brew coffee, stock the bar up and make sure that everyone has what they need)
- Register is also very important making sure that people are getting the correct drinks that they want.
Expo / Carside Expert
Applebees
Surprise, AZ
03.2011 - 12.2012
- As an expo it was my responsibility to make sure the food going out was properly temped, served with all the correct sides, and properly ordered
- I was the last person to see the food before it walked out to the customers
- I was in charge of getting sauces and the line ready every morning and night for shift change
- I would help roll silverware and take on the responsibility of dishwasher if we needed the help.
- As a carside expert I was in charge of taking orders and bagging them up for the customer
- Walking and greeting the customer and making sure their needs were met with the highest standards.
Crew Member
McDonalds
Surprise, AZ
06.2008 - 10.2011
- As a crew member I was trained on different jobs throughout the company
- I would handle the fry station and keep up with the demand
- I learned the drive-thru where I would multi-task taking orders and then receiving payment for those orders
- Drive-thru came with the responsibilities of dishes and making sure the front had enough trays
- I was trained to expo the line/food/orders which was putting the correct orders in their bags with labels to hand to the window
- I was also trained to do customer service up front as well as housekeeping responsibilities such as mopping, sweeping, restocking and cleaning the bathrooms.
Assistant Manager
Taco Bell
Tucson, AZ
10.2009 - 03.2011
- Served all in-line customers in a timely manner
- Greeted store associates with a friendly smile and helped them with any questions they had
- Handled in-line customers in a polite, courteous, and efficient manner
- Ensured all customers were greeted with a warm, friendly smile.
- I assigned the daily tasks to all working that day, handled cash deposits, changed the drawers each time an employee clocked in and out
- Also went over inventory and put away the truck.
Education
M.D. - Business Administration With An Emphasis in H.R.
Grand Canyon University
Glendale08.2023
Bachelor of Science - Business Hospitality Management
Grand Canyon University
08.2020
Skills
- Customer service
- Communication skills
- Restaurant experience
- Leadership Skills
- Adaptability
- Communication
- Attention to Details
- Account updating
- Data Entry
- Appointment Scheduling
- Inbound and Outbound Calling
- Critical Thinking
Languages
- English
- Spanish
Affiliations
- President of Freedom PTA
- Basketball Coach for City Leagues for young children
- Volunteer
Certification
- Food Handlers Card
Languages
Spanish
Elementary
Timeline
Insurance CSR
Unified Services Inc.
09.2014 - 03.2015
Barista
Starbucks
12.2013 - 05.2014
General Manager
Goodcents Deli Fresh Subs
01.2013 - 09.2014
Expo / Carside Expert
Applebees
03.2011 - 12.2012
Assistant Manager
Taco Bell
10.2009 - 03.2011
Crew Member
McDonalds
06.2008 - 10.2011
M.D. - Business Administration With An Emphasis in H.R.
Grand Canyon University
Bachelor of Science - Business Hospitality Management
Grand Canyon University