Amy Hughes

• in charge of running the front office such as answering multi-line phone systems, routing calls, delivering messages and faxes to the correct person getting the mail, and mailing what needs to be mailed.
• greeting visitors as they walk in the front door taking payments online or in person and uploading them as well as giving receipts calling if payments have not been made sending notices as well.
• showing the visitors where the rooms are they are looking for in the facility answering any questions they might have.
• setting up and mailing any care conferences with families every quarter.
• uploading documents such as Doctors, Hospitals, and Hospice notes to the correct person chart.
• scheduling appointments and transports for the residents. going on visits if there wasn't anyone to go with the resident.
• Maintained confidentiality of sensitive information such as privacy policies HIPAA and other secure filing systems.
• Social work skills such as assessments BIMS, for cognitive status such as the early onset of dementia, possible stroke, or other situations that might have affected the person mentally, emotionally, and physically PHQ-9 to check for depression, Wandering assessment to see if the resident is at risk for trying to go outdoors alone if they are a risk putting picture and face sheet of resident in elopement book.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Filling out POA and Living Will paperwork
• Ensured accurate record-keeping documents
• getting charts ready for new residents coming into the facility.

printing off any type of information on the resident and putting it under the correct tabs inside the charts

• listening to the person and trying to find a solution to whatever the problem may be.
• making copies of everyday paperwork staff may need as well as getting rounds ready for the doctor when they are coming into the building.
• checking each station for inventory needing ordered to make sure staff has what is needed to care for residents.
• database management for vital company information.
• maintain contact lists of staff and family members of residents.
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