Amy Hughes
Vevay
Summary
Homecare and Hospice Nurse Care Coordinator with over 25 years of extensive expertise in managing comprehensive care plans for patients with complex chronic and end-of-life needs. Provides education on complex disease management .Demonstrates proficiency in regulatory compliance, medical insurance collaboration, and quality improvement, while providing compassionate communication and leadership. Certified in HCS-D ICD-10. Committed to enhancing patient care and support through effective coordination and empathetic engagement.
Overview
30
30
years of professional experience
Work History
Field Case Manager 2
Humana
03.2025 - Current
- Assisted clients in navigating services and resources to meet individual needs.
- Provide comprehensive education on complex disease management, medication adherence and self care strategies
- Coordinated intake assessments and documented client progress effectively.
- Collaborated with multidisciplinary teams to develop comprehensive care plan
- Researched community resources to provide clients with relevant support options.
- Monitored client outcomes and adjusted service strategies as needed for improvement.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed and implemented comprehensive case management plans to address client needs and goals
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Improved client outcomes by developing and implementing comprehensive case plans tailored to individual needs.
Homecare and Hospice Coordinator
Norton King's Daughters' Health
10.2004 - Current
- Hospice administrator
- Audit all plan of cares and assign appropriate ICD-10 codes to maintain compliance with established standards and maximize reimbursement. HCS-D ICD-10 certified since 2015.
- Coordinate home care and hospice services with physicians, nurses, therapists and other healthcare professionals to provide a comprehensive plan of care for each patient
- Assess patient eligibility for homecare and hospice services in accordance with Medicare guidelines and maintain regulatory adherence
- Collaboration with Medicare, Medicaid, Managed Medicare, Private insurance companies to assist patients to access their benefits and community resources.
- Provide emotional and empathetic support to patients and families facing end-of-life
- Recruit, hire and train new medical and facility staff
- Conduct outreach activities within the community to promote awareness of home care and hospice services and benefits available through the organization
- Conduct regular visits with existing patients in order to evaluate their progress towards meeting goals set forth in their individualized plan of care
- Coordinate a bereavement follow up program for one year for all families who have lost a loved one under our care
- Collaborate with other departments within the organization to coordinate interdisciplinary team meetings weekly for each patient in our hospice program
- Alternate Director
- Skilled nurse visits along with supervision and on call
- Proficient in nursing skill sets including comprehensive patient assessment and coordination.
- Advocate for workplace and patient safety
Home Care and Hospice Case Manager
King's Daughters' Hospital
09.2000 - 10.2004
- Managed home care and hospice cases, ensuring tailored care plans for diverse patient needs.
- Coordinated multidisciplinary teams to enhance patient outcomes and satisfaction.
- Assessed and addressed comprehensive client needs, facilitating smooth care transitions.
- Educated families on community resources, enhancing support networks and care continuity.
- Maintained precise patient records, ensuring compliance with HIPAA standards.
- Delivered comprehensive case management for home care and hospice patients, focusing on individualised care plans and family support to enhance quality of life.
- Conducted thorough assessments of clients' physical, mental, and social needs, developing tailored care plans and coordinating with healthcare professionals.
- Managed complex medical treatments including IV care, wound care, and tracheostomy care, while maintaining meticulous patient records and ensuring HIPAA compliance.
Homecare Case Manager
Integracare Home Health
09.1995 - 09.2000
- Managed home care for diverse patients, ensuring tailored care plans and seamless coordination.
- Collaborated with healthcare teams to enhance patient outcomes and support family education.
- Conducted assessments and reported patient changes, maintaining compliance with HIPAA standards.
- Managed complex home care cases, developing tailored care plans and coordinating with multidisciplinary teams to ensure optimal patient outcomes and service quality.
- Provided compassionate care management, educating families on resources and conducting regular assessments to enhance patients' well-being and functionality in home settings.
Education
Bachelor of Science - Nursing
Indiana Wesleyan University
Marion, IN04.2003
Associate of Science - Nursing
Ivy Tech Community College
Madison, IN05.1995
Skills
- Comprehensive education for disease management
- Care planning
- Medical insurance collaboration including Medicare, Medicaid, Humana, Anthem, Elevance and United Healthcare
- Compassionate Communicator
- HIPAA compliance
- Leadership
- Time management
- Employee recruitment
- End-of-life care
- Patient advocacy
- Case management
- Team collaboration
- Electronic medical records compliance
- HCS-D ICD-10 certified
- Chronic, complex disease management
- Critical thinking
- Quality improvement
- CPR certified
- Regulatory knowledge
- Interdisciplinary collaboration
Timeline
Field Case Manager 2
Humana
03.2025 - Current
Homecare and Hospice Coordinator
Norton King's Daughters' Health
10.2004 - Current
Home Care and Hospice Case Manager
King's Daughters' Hospital
09.2000 - 10.2004
Homecare Case Manager
Integracare Home Health
09.1995 - 09.2000
Bachelor of Science - Nursing
Indiana Wesleyan University
Associate of Science - Nursing
Ivy Tech Community College
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