Amy Humphrey
Midwest City,Oklahoma
Summary
Adept at managing high volume communications, I excel as a Customer Service Representative at Kelly Services, mastering both inbound and outbound calls with efficiency. My proficiency in EFSC knowledge, coupled with exceptional organizational skills, ensure first-call resolution and streamlined employee support. My role significantly contributes to enhancing customer satisfaction and operational smoothness. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Kelly Services
09.2021 - Current
- Manage a large volume of inbound and outbound calls from temporary employees, field branch representatives, job seekers, customers who may want to engage Kelly for staffing needs, or 3rd party companies calling for employee verification purposes.
- Provide effective customer service for all Kelly Services Employees and Field and assist with calls/emails related to payroll questions regarding time submitted, pay rate, details about job assignments, sick and vacation pay, bonuses, pay tax withholdings, W2/T4's, deductions and garnishments.
- Provide first call resolution or escalate cases to the second level as appropriate.
- Document each all call/email with clear and concise notes within Service Now tool.
- Work the Web Queue and Case Queue as scheduled.
- Assisted in the nesting process for new hire training.
Customer Service Representative/Visual Merchandising Assistant
Hobby Lobby Corporate
10.2012 - 09.2021
Visual Merchandising Assistant 2019 - 2021
- I received orders and evaluated each item to determine the process to prepare the item to be photographed according to Hobby Lobby standards. Sorted and logged items to be photographed.
- Customer Service Representative 2012 - 2018
- High volume call center taking 80-100 calls/emails per day assisting with questions regarding online orders, product inquiries, tracking information, processed damage claims and replacement orders.
- Provided assistance navigating the website/troubleshoot issues.
- Trained new customer service reps
Education
No Degree - Basics/Occupational Therapy Program
Oklahoma City Community College
Oklahoma City, OKHigh School Diploma -
Carl Albert High School
Oklahoma City, OK05.1991
Skills
- Strong customer service skills through email, in person and over the phone
- Organized with the ability to multi-task
- Training experience
- Proficient in typing and 10 key data entry
Timeline
Customer Service Representative
Kelly Services
09.2021 - Current
Customer Service Representative/Visual Merchandising Assistant
Hobby Lobby Corporate
10.2012 - 09.2021
No Degree - Basics/Occupational Therapy Program
Oklahoma City Community College
High School Diploma -
Carl Albert High School