AMY HURDSMAN
Summary
Accomplished business leader with 30+ years of experience in the multifamily industry, specializing in operational management, organizational development, and team leadership. Demonstrated success in driving strategic initiatives to foster collaboration, increase customer loyalty, and ensure industry compliance. Skilled in optimizing workforce performance, improving productivity, and cultivating strong stakeholder relationships to achieve business objectives. Recognized for delivering measurable operational improvements while upholding ethical practices and promoting continuous growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Business Manager
Olympus Property
10.2023 - 01.2025
- Increased team productivity through effective leadership and fostering a positive work environment.
- Streamlined operations by identifying inefficiencies and implementing practical solutions.
- Managed organizational changes with minimal disruption while meeting key goals.
- Assisted with hiring, training, and onboarding new team members.
- Developed and executed business plans, aligning team efforts with company vision.
- Led cross-functional teams to complete projects on time, within budget, and with high-quality outcomes.
- Cultivated strategic partnerships, driving growth opportunities and market share.
- Negotiated supplier contracts, improving margins without sacrificing quality.
- Enhanced customer satisfaction by addressing concerns promptly and implementing feedback systems.
- Implemented cost-saving measures and improved operational efficiency with new technologies.
- Mentored junior staff, fostering professional growth and contributing to team success.
- Drove revenue growth through targeted sales and marketing strategies.
- Optimized inventory management, reducing waste and ensuring product availability.
Regional Property Manager
Olympus Property
01.2021 - 10.2023
- Property Condition Evaluation & Preventative Maintenance:
Conducted detailed and regular site visits across a diverse portfolio of properties to assess physical conditions, proactively identifying areas requiring maintenance or upgrades. Worked to address issues promptly, preventing them from escalating into larger, costlier problems and ensuring long-term property value retention. - Strategic Oversight of Capital Improvement Projects:
Led and coordinated capital improvement initiatives, including renovations and major repairs, by working closely with contractors, vendors, and internal teams. Managed project timelines, budgets, and quality control to ensure each project was completed on schedule, met all specifications, and stayed within financial constraints, resulting in increased property desirability and long-term operational efficiency. - Leasing and Sales Training & Performance Enhancement:
Developed and implemented coaching programs for on-site property management teams, focusing on refining leasing strategies and customer service skills. These initiatives led to a significant improvement in conversion ratios from prospect inquiries to signed leases, enhancing occupancy rates and reducing tenant turnover across the region. - Comprehensive Budget Management & Financial Strategy:
Directed the creation and management of operating budgets for multiple properties, aligning financial goals with business objectives. Worked cross-functionally with accounting teams to track expenses, optimize revenue generation through lease renewals and rent increases, and implement cost-saving measures, ensuring overall financial performance was maximized while maintaining tenant satisfaction and retention.
Property Manager
Olympus Property
10.2017 - 01.2022
- Property Operations & Maintenance
Manage day-to-day operations, ensuring properties are clean, safe, and well-maintained. Coordinate maintenance, manage vendor contracts, and schedule regular inspections to preserve property value. - Resident Relations & Customer Service
Serve as primary contact for tenants, resolving inquiries and concerns promptly to maintain satisfaction and minimize turnover. Provide exceptional service to foster positive tenant relationships. - Budgeting & Financial Oversight
Develop and manage property budgets, track income/expenses, and ensure consistent cash flow. Prepare financial reports (P&L, expense reports) for property owners. - Vendor & Contract Management
Manage vendor contracts (cleaning, landscaping, repairs), negotiate terms, and ensure quality service delivery while maintaining positive vendor relationships. - Lease Administration & Compliance
Handle lease documentation, renewals, and compliance with relevant regulations. Ensure tenants are informed of lease terms, policies, and rent schedules. - Capital Improvements & Property Upgrades
Oversee property improvements and renovations, ensuring projects are completed on time and within budget to enhance property value and tenant satisfaction. - Marketing & Tenant Retention
Develop marketing strategies to attract tenants, including property listings and outreach marketing. Implement retention strategies, such as timely issue resolution and incentives for lease renewals. - Resident Event Planning & Engagement
Plan and execute resident events to foster community engagement and increase tenant satisfaction. - Regulatory & Legal Compliance
Ensure compliance with building codes, health/safety regulations, and fair housing standards. Monitor and enforce property policies. - Time Management & Multitasking
Prioritize and manage multiple responsibilities, balancing maintenance, tenant inquiries, budgeting, and leasing operations effectively. - Technology & Property Management Software
Utilize property management software to track rent payments, maintenance requests, and financial records. Leverage digital tools for streamlined communication and efficiency.
Assistant Turns Manager
Lincoln Property Management
10.2015 - 09.2017
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Kept accurate records of all resident and tenant correspondence.
- Facilitated tenant move-ins and move-outs, ensuring smooth transition and maintaining property occupancy targets.
- Enhanced operational workflows by introducing digital tools for maintenance requests and rent payments.
- Ensured compliance with all local, state, and federal housing laws and regulations, mitigating legal risks.
- Maintained accurate and up-to-date tenant and property records, enhancing operational efficiency.
- Enhanced tenant satisfaction by efficiently resolving maintenance issues and inquiries in timely manner.
- Negotiated contracts with vendors, securing quality services at cost-effective prices for property maintenance.
- Oversaw emergency response procedures, ensuring tenant safety and minimizing property damage during incidents.
- Improved property appearance and safety with regular inspections and coordinated maintenance efforts.
- Communicated effectively with owners, residents, and on-site associates.
Education
High School Diploma -
Keller High School
Keller, Texas05.1995
Skills
- Leadership & Team Management – Supervise, train, and motivate property staff
- Customer Service – Build positive tenant relationships and resolve concerns
- Budgeting & Financial Management – Manage budgets, control costs, and track revenue
- Problem-Solving – Resolve tenant, maintenance, and operational issues
- Marketing & Leasing – Market properties, conduct showings, and close leases
- Property Maintenance Oversight – Coordinate repairs and ensure safety compliance
- Legal Knowledge – Understand property laws and compliance standards
- Time Management – Prioritize tasks and meet deadlines efficiently
- Negotiation – Negotiate leases, contracts, and vendor agreements
- Technology Proficiency – Skilled in property management software (eg, OneSite, OPS, Ares)
- Attention to Detail – Maintain accurate records and ensure compliance
- Communication Skills – Strong verbal and written communication with all stakeholders
Accomplishments
- Oversee daily operations of multifamily properties, ensuring resident satisfaction and property performance.
- Supervise leasing agents, maintenance staff, and other personnel for efficient operations.
- Coordinate property maintenance, including repairs, inspections, and preventative measures.
- Manage budgets, control costs, and track revenue to meet financial goals.
- Foster positive resident relationships, address concerns, and maintain high tenant retention.
- Ensure compliance with regulations, including fair housing laws and safety codes.
- Use property management software to track rent, manage accounts, and generate reports.
- Develop marketing strategies to maximize occupancy and attract new tenants.
- Collaborate with vendors to ensure timely and cost-effective property maintenance.
- Oversee renovation projects to enhance property value and appeal.
Certification
- Fair Housing Compliance
- Certified Administrative Professional (CAP) - International Association of Administrative Professionals.
Awards
- Olympus Award of Excellence
- Olympus Culture Award
Olympus Cultural Award 2021
Awarded the Olympus Cultural Award in 2021 for demonstrating exceptional leadership and team morale-building during the unprecedented COVID-19 shutdown. As the team faced a challenging three-month period of office closures, I took proactive measures to keep spirits high and foster a sense of community. Organized a variety of fun, lighthearted activities, including Spirit Days, playful office pranks, and TikTok videos, all designed to encourage team bonding and maintain motivation. My efforts were pivotal in ensuring that the team remained engaged, connected, and positive, even during uncertain times, ultimately contributing to a continued sense of camaraderie and productivity during a challenging period. I was truly honored to receive this award not for myself but for my amazing team that worked with me for over 5 years that is the true award
Timeline
Senior Business Manager
Olympus Property
10.2023 - 01.2025
Regional Property Manager
Olympus Property
01.2021 - 10.2023
Property Manager
Olympus Property
10.2017 - 01.2022
Assistant Turns Manager
Lincoln Property Management
10.2015 - 09.2017
- Fair Housing Compliance
- Certified Administrative Professional (CAP) - International Association of Administrative Professionals.
High School Diploma -
Keller High School
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