AMY HURST
Eastpointe
Summary
Driven professional with a background in sales and customer service, across diverse industries. Highly skilled at fostering relationships with customers to increase loyalty and retention while improving customer satisfaction. Seeking to leverage background with a respected organization to increase sales and achieve both personal and organizational goals.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Concentrix
08.2023 - 05.2025
- Responded to customer requests for products, services, and company information.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Increased efficiency and team productivity by promoting operational best practices.
Customer Service Specialist
Willis Towers Watson
06.2022 - 03.2023
- I answered inbound calls assisting members with their health reimbursement accounts, answering any questions, or concerns, updated info in the system and sent out any missed payments or payments they were due while Meeting and exceeding performance goals.
Sales-Office manager
Impact Therapy Solutions, LLC
03.2019 - 02.2023
- Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members Maintained impeccable office organization to support efficiency, professionalism, and, performance objectives. Oversaw office financial management. Built relationships with customers and the community to promote long term business growth Consistently met or exceeded quota.
Sales
SP Data Digital
07.2014 - 06.2017
- Assisted customers with selection of products and services Described merchandise and explained product operation to customers. Addressed customer inquiries and concerns to facilitate decision-making and minimize anxiety or hesitation. Used a variety of sales techniques to build customer relationships and increase sales. Consistently exceeded sales goals for accounts by upselling products to existing customers and bringing in new accounts.
Financial advisor
Flash Advance
06.2010 - 05.2014
- Involved in the training of all new hire employees resulting in a stronger structured team that contributed to increase of company's revenue. Offered excellent customer service, as well as advice, guidance, and support. Increased sales and exceeded sales targets by employing consultative sales tactics and superior customer service.
Education
High School -
Hazel Park High School
Hazel Park, MI01.1998
Skills
- Scheduling
- Account updating
- Complaint resolution
- Materials transport
Timeline
Customer Service Representative
Concentrix
08.2023 - 05.2025
Customer Service Specialist
Willis Towers Watson
06.2022 - 03.2023
Sales-Office manager
Impact Therapy Solutions, LLC
03.2019 - 02.2023
Sales
SP Data Digital
07.2014 - 06.2017
Financial advisor
Flash Advance
06.2010 - 05.2014
High School -
Hazel Park High School
Similar Profiles
Belinda BellBelinda Bell
Team Leader at ConcentrixTeam Leader at Concentrix
Abhishek MandalAbhishek Mandal
Senior Customer Service Representative at ConcentrixSenior Customer Service Representative at Concentrix
ROXANNE LOUISE AYOROXANNE LOUISE AYO
SALES SUPPORT at CONCENTRIXSALES SUPPORT at CONCENTRIX
Anuradha CAnuradha C
Sr. Representative, Operations at ConcentrixSr. Representative, Operations at Concentrix
Serigne FallSerigne Fall
Delivery Driver at AmazonDelivery Driver at Amazon