Summary
Work History
Skills
Work Preference
Work Availability
Timeline
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Amy Hutcherson

Amy Hutcherson

Mesquite,TX

Summary

I desire to work with a company that has similar beliefs and philosophies as my own – a company that believes: we are all one; a positive attitude promotes a positive environment; and it's not just about the paycheck. In everything I do I strive to make a positive difference in the lives of others. I am an 'out of the box' thinker and am continuously seeking, learning, growing, and challenging myself and others to be our highest good. I don't settle into the mundane, and I get excited about companies that have the same school of thought. I’m always grateful to work within companies who promote hard work and diligence, especially within a fun and humorous environment.


I am a multi-talented individual. I have a strong background in Live Event Ticketing, Management, Office Admin, Cust. Service, & Merchandising. I am a self-starter & can run a one-person office, and/or I compliment others around me in a team, focusing on a common goal of creating a positive & productive environment for all. I have great organizational skills & am very detail oriented. I believe teamwork, communication, & cohesiveness is of the utmost importance. I thrive in a fast-paced environment & get a natural high when there are a multitude of things to balance.

Work History

Attendee Support Specialist

Brushfire - Live Event Ticketing
08.2023 - Current
  • Answer calls and respond to emails from event attendees - provide outstanding customer service to event attendees on behalf of event organizers that use the Brushfire platform
  • Assist event organizers with changes to their events, placing and changing orders, while following the event’s stated customer service policies

Event Expert

SeatGeek - Live Event Ticketing
08.2021 - 12.2022
  • First point of contact through phone and email, high volume/intensity times; Worked daily with Zendesk, Talkdesk, Slack, Google business tools
  • Attended weekly 1 on 1 and group strategy meetings

Ticket Office Rep

Dallas Cowboys (AT&T Stadium)
11.2016 - 01.2021
  • Ticket sells in the box office for all events at the stadiums to include Cowboys games, college games, concerts, etc
  • Ticket Master and SeatGeek platform; cash handling; customer service; ticket resolution

Tour Ticket Office Rep / Merch Assoc

Legends Hospitality (AT&T Stadium)
12.2013 - 08.2019
  • Sell tour tickets w/ Ticket Master and SeatGeek platform; cust service; guest relations; work events selling Pro Shop merchandise; cash handling; opening & closing cash drawers.

Merchandise Rep

Barry Owen Inc. (Six Flags & Hurricane Harbor)
02.2010 - 12.2016
  • Stock inventory; order merchandise; client management; track inventory damages and transfers

Skills

  • Remote Support
  • Support Services
  • Technical assistance
  • Escalation Handling
  • Call Center
  • Proofreading
  • Writing
  • Editing
  • Clerical Support
  • Data Entry
  • Zendesk
  • Slack

Work Preference

Work Type

Full TimePart TimeContract Work

Work Location

Remote

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Attendee Support Specialist

Brushfire - Live Event Ticketing
08.2023 - Current

Event Expert

SeatGeek - Live Event Ticketing
08.2021 - 12.2022

Ticket Office Rep

Dallas Cowboys (AT&T Stadium)
11.2016 - 01.2021

Tour Ticket Office Rep / Merch Assoc

Legends Hospitality (AT&T Stadium)
12.2013 - 08.2019

Merchandise Rep

Barry Owen Inc. (Six Flags & Hurricane Harbor)
02.2010 - 12.2016
Amy Hutcherson