Amy Hutchinson
Bossier City,LA
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
19
19
years of professional experience
Work History
Command Center Operator
United States Air Force, USAF
Bossier City, LA
07.2023 - Current
- Monitored staff performance and addressed issues.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Provided leadership during times of organizational change or crisis situations.
- Created monthly reports for senior management summarizing operational performance metrics.
- Established processes to ensure efficient workflow throughout the organization.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Coached, mentored and trained team members in order to improve their job performance.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Assigned work and monitored performance of project personnel.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Led organizational change initiatives as needed or directed by leadership.
- Conducted regular staff evaluations and provided constructive feedback.
- Established key performance indicators (KPIs) to measure success.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Streamlined communication channels for increased productivity.
Policy and Procedures Training Manager
USAF
Bossier City, LA
04.2021 - 06.2023
- Reviewed customer feedback data to identify trends in order processing issues and developed solutions accordingly.
- Developed and maintained detailed procedures to ensure compliance with regulatory requirements.
- Performed regular audits to evaluate effectiveness of current policies and procedures.
- Developed metrics tracking systems for monitoring key performance indicators associated with established procedures.
- Participated in project planning sessions to define scope, timeline, resources, roles and responsibilities associated with procedural initiatives.
- Facilitated meetings between cross-functional teams to review procedural changes or updates.
- Collaborated with stakeholders to develop strategies for process optimization.
- Conducted research on industry best practices and implemented new procedures as needed.
- Prepared reports summarizing findings from reviews of operational activities against procedural standards.
- Managed project deadlines and provided team leadership.
- Communicated with all teams to ensure quality deliverables and timely achievement of project milestones.
- Ensured compliance with regulatory requirements regarding workflow processes.
- Managed multiple projects simultaneously while adhering to tight deadlines.
- Created and maintained detailed documentation on all current workflows and procedures.
- Developed and implemented workflow processes to ensure efficient operations.
- Generated reports outlining performance metrics associated with various workflows.
- Reviewed team performance against established service levels agreements.
- Provided guidance on best practices for workflow management techniques.
- Drafted communication materials outlining changes or updates made to existing workflows.
- Performed quality assurance tests on newly implemented workflows prior to release into production environment.
- Monitored daily tasks to identify areas of improvement.
- Mitigated risks by leading and auditing international subsidiaries and operational processes.
- Reviewed established procedures to assess areas in need of improvement.
- Researched and led investigations into various areas to drive improvements and devise new processes.
- Presented analytical findings to executive leadership teams.
- Performed research and analyzed content of records to make disclosure determinations.
- Led workshops to train staff on new process improvements.
- Streamlined workflow processes, enhancing overall productivity levels.
- Implemented unique methods and methodologies, which helped reduce, and resolve issues.
- Conducted risk assessments, recommending mitigation strategies for management.
- Managed timelines by prioritizing tasks and delegating responsibilities.
- Analyzed organizational processes and recommended efficiency improvements.
- Documented research findings and prepared polished reports highlighting results and potential improvement strategies.
- Provided guidance on resource allocation, maximizing ROI.
- Prepared comprehensive reports detailing analysis findings and recommendations.
- Facilitated cross-functional team communication for effective collaboration.
- Assessed employees through on-site observation and interviews to determine strengths and weaknesses in work performance, methods and team functions.
Emergency Actions Controller
USAF
Great Falls, MT
04.2018 - 04.2021
- Generated detailed exception reports highlighting any discrepancies between expected results versus actual outcomes after a particular transaction was completed.
- Participated in special projects as assigned by upper management.
- Ensured compliance with applicable regulations governing securities transactions including AML and KYC requirements.
- Developed procedures and processes to improve the efficiency of the department's workflow.
- Provided technical assistance and guidance to team members regarding corporate actions processing issues.
- Performed quality assurance checks on all processed data to ensure accuracy of information.
- Collaborated with external vendors such as brokers, custodians, and transfer agents in order to obtain timely execution of instruction requests.
- Coordinated with internal departments to ensure accurate processing of corporate actions events.
- Participated in projects related to system enhancements, process improvements, and new product implementations.
Health Services Management
USAF
07.2005 - 12.2012
- Created presentations regarding health services management topics for internal staff training purposes.
- Provided guidance on the development of new or improved methods for delivering health services management solutions.
- Assisted in the planning, coordination, and implementation of health services management programs.
- Maintained up-to-date knowledge of relevant regulations and standards applicable to health services management operations.
- Organized events such as conferences, workshops, seminars related to health services management topics.
- Compiled data from various sources to prepare reports related to health services management initiatives.
- Collaborated with other departments to ensure that all aspects of health services management were properly coordinated.
- Provided administrative support to Health Services Management personnel, including scheduling meetings and maintaining records.
- Reviewed incoming requests for service from clients seeking assistance via the organization's Health Services Management program.
- Coordinated marketing efforts with management team to promote spa services and products.
- Attended conferences related to community support services as required by management.
- Gathered security and threat information from multiple intelligence services using variety of web-based and in-house tools, conducted risk analyses and reported results to management.
- Created educational materials on various mental health topics such as stress management, anger management.
- Ensured compliance with all applicable laws, regulations and standards governing home health care services.
- Provided direct case management services to clients, including assessment of client's needs and resources, development of action plans and coordination of services.
- Reviewed medical records and consulted with health care providers to ensure quality care management services.
- Oversaw patient admission and discharge functions as part of patient management and care coordination.
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
- Performed data entry tasks related to billing and collections procedures.
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Checked patients in and out for appointments and collected co-payments.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Called patients to confirm scheduled appointments and obtain additional details.
- Entered insurance, demographics and health history into patient database.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Protected patients by observing strict HIPAA guidelines.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Took messages from patients and promptly relayed to appropriate staff.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
- Processed patient payments and scanned identification and insurance cards.
- Greeted patients and visitors to answer questions or refer inquiries to appropriate personnel.
- Maintained patient accounts by obtaining, recording and updating personal and financial information.
- Maintained records of all billing activities in a timely manner.
- Verified accuracy of account information and processed adjustments as needed.
- Provided customer service to both internal and external customers regarding billing inquiries.
- Reconciled daily deposits with bank statements and posted payments into appropriate accounts.
- Performed data entry functions for entering new patient information into the system.
- Processed credit card payments and other forms of payment received from patients or insurance companies.
- Monitored delinquent accounts by sending collection letters, making phone calls., to resolve outstanding balances due.
- Ensured compliance with applicable laws, regulations and company policies regarding billing practices.
- Assisted in developing new processes for improved operational efficiency within the control center environment.
- Communicated with personnel at other locations via telephone, email, or radio regarding operational issues and status reports.
- Maintained accurate records of system activities and equipment performance.
- Reviewed logs of past events to identify areas of improvement.
- Ensured compliance with safety protocols and environmental regulations in accordance with company policies.
- Coordinated emergency response teams during critical situations such as power outages or natural disasters.
- Monitored and responded to alarms, alerts, and messages from various control systems.
- Performed daily system checks to ensure proper functioning of all systems.
- Trained new employees on proper procedures for monitoring control systems.
- Created backup plans for unexpected circumstances that may arise while working in the control center.
Education
Associate of Applied Science - Emergency Management
Trident University International
Cypress, CA06-2015
High School Diploma -
Los Angeles Baptist Jr/Sr High School
San Fernando, CA06-2003
Skills
- Incident Response
- Emergency Management
- Remote Support
- Policy Enforcement
- Security Protocols
- Problem-solving aptitude
- Decision-Making
- Situational Awareness
- Organizational Skills
- Goal Setting
- Incident tracking
- Critical Thinking
- Risk Management
- Database Administration
- Continuous Improvement
- Analytical Thinking
- Effective Communication
- Professional Demeanor
- Team Collaboration
- Time management abilities
- Adaptability
- Team building
- Interpersonal Skills
- Time Management
- Preventive Maintenance
- Problem-Solving
- Communication facilitation
- Task Prioritization
- Written Communication
- Intelligence Gathering
- Emergency Response
- Adaptability and Flexibility
- Relationship Building
- Professionalism
- Excellent Communication
- Reliability
- Analytical Skills
- Multitasking
- Teamwork and Collaboration
- Self Motivation
- Attention to Detail
- Interpersonal Communication
Affiliations
- Print Model
- Amateur photographer
Accomplishments
- Superior Performer during Inspection
Timeline
Command Center Operator
United States Air Force, USAF
07.2023 - Current
Policy and Procedures Training Manager
USAF
04.2021 - 06.2023
Emergency Actions Controller
USAF
04.2018 - 04.2021
Health Services Management
USAF
07.2005 - 12.2012
Associate of Applied Science - Emergency Management
Trident University International
High School Diploma -
Los Angeles Baptist Jr/Sr High School