Amy Huttash
Jacksonville,TX
Summary
Dynamic professional with a proven track record in customer service and sales, notably at Harris Concrete Service. Excelled in clerical support and teamwork, enhancing customer satisfaction and team performance. Skilled in request management and product promotion, achieving significant process improvements and operational efficiency. Demonstrates exceptional problem-solving and collaboration abilities, driving positive outcomes and exceeding expectations.
Overview
10
10
years of professional experience
Work History
Assistant
Harris Concrete Service
03.2016 - 09.2023
- Answered customer questions about product availability and shipment times.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Managed 20+ incoming calls each day with utmost professionalism and knowledgeable service.
- Gathered and verified data from customers to promote marketing initiatives.
- Took ownership of customer issues and followed problems through to resolution.
- Kept accurate records to document customer service actions and discussions.
- Created and reviewed invoices to confirm accuracy.
- Set schedule for tellers and customer service representatives
- Anticipated guests' needs and delivered excellent customer service
- Displayed very good communication and customer service skills
- Demonstrated dynamic customer service by responding to customer inquiries
Team Leader
SUBWAY®Restaurants
03.2020 - 04.2021
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Assisted in recruitment to build team of top performers.
- Maintained database systems to track and analyze operational data.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Assigned sales organization objectives to sales team members in accordance with production schedule to meet business volume demands
- Monitored accuracy and distribution of sales reports, recommending new tools or revisions to existing reports
- Worked closely with sales management to inspect sales process quality and prioritize opportunities for improvement
- Evaluated performance of products and sales campaigns through review of sales data, identifying trends and applying lessons learned to future sales initiatives
Cashier
Walmart
11.2010 - 01.2011
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations
- Provided positive first impressions to welcome existing, new, and potential customers
- Addressed customer needs and made product recommendations to increase sales
- Worked closely with shift manager to solve problems and handle customer concerns
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Worked flexible schedule and extra shifts to meet business needs
- Stocked, tagged and displayed merchandise as required
Education
GED -
Windham High School
Texas City, TX02.2015
Skills
- Customer Consultation
- Teamwork and Collaboration
- Work Prioritization
- Store opening and closing
- POS systems expert
- Professional telephone demeanor
- Key holder experience
- Stocking and replenishing
- Strategic sales knowledge
- Complaint resolution
Timeline
Team Leader
SUBWAY®Restaurants
03.2020 - 04.2021
Assistant
Harris Concrete Service
03.2016 - 09.2023
Cashier
Walmart
11.2010 - 01.2011
GED -
Windham High School
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