Amy Hyatt
Reynoldsburg,OH
Summary
Motivated professional that adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlinesnwith desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments.
Overview
3
3
years of professional experience
Work History
ATM Product Owner
JPMorgan Chase
Columbus, OH
06.2021 - Current
- Cultivated business partnerships to build lasting relationships with internal and external parties.
- Coordinated with third-party development team on engineering and professional service activities and tasks.
- Planned advertising campaigns for online, print and other mediums.
- Worked closely with customers to determine appropriate marketing offerings and strategies for business needs.
- Coordinated release planning activities including feature sets, launch dates, marketing campaigns.
- Conducted research to determine ideal markets for products and services.
- Facilitated daily stand-up meetings to review progress towards sprint goals.
- Provided training and support for users as needed throughout the product lifecycle.
- Monitored performance metrics post-release to evaluate success of new features or products.
- Communicated regularly with stakeholders to ensure alignment on product strategy and vision.
- Advocated for developing critical features in beginning steps to identify and resolve technical issues.
- Developed process documentation related to the product life cycle management.
- Ensured compliance with regulatory standards related to the product portfolio.
- Managed sprints and monitored progress against project timelines.
- Managed pre-production and production product deployments.
- Oversaw team resources and allocated assignments.
- Collaborated with development teams to ensure successful delivery of products.
- Presented at internal and external conferences on topics related to product innovation.
- Recommended policy changes to improve marketing tactics and strategies.
- Developed user stories, acceptance criteria, and mockups for new features.
- Performed QA testing of new features prior to their release into production environment.
- Advised on technical solutions that align with product objectives.
- Negotiated with vendors to obtain most cost-effective pricing for product distribution.
- Evaluated marketing personnel and offered constructive feedback on ways to improve.
- Collaborated with design team to come up with product look.
- Provided guidance on best practices in Agile software development processes.
- Interviewed and hired talented individuals to add value to marketing team.
- Assessed business value of new features prior to implementation.
- Gathered and prioritized product requirements from stakeholders.
- Partnered with software development team to design custom applications and trackers to meet client needs.
- Conducted usability studies and gathered insights used for further improvements.
- Gathered detailed use cases and requirements through regular on-site visits, virtual meetings and customer advisory board sessions.
- Expanded personnel skill sets by mentoring marketing team both individually and in groups.
- Outlined new feature plans and specifications.
- Planned and facilitated meetings to share marketing plans and explain future business goals.
- Maintained knowledge base of current industry trends and emerging technologies.
- Identified risks associated with product initiatives and proposed mitigation strategies.
- Assessed projects against budgets and timelines, keeping team and assignments on task.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Worked with cross-functional teams to achieve goals.
- Understood and followed oral and written directions.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Leveraged [Software] skills to input and compile data gathered from various sources.
- Identified needs of customers promptly and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Delivered products to customer locations on time.
- Completed day-to-day duties accurately and efficiently.
- Planned and completed group projects, working smoothly with others.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collaborated with others to discuss new opportunities.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Associate of Science - Military Information Systems Technology
Ohio University Lancaster OH
Lancaster01-2001
Bachelor of Science -
Ashford University
San Diego, CASkills
- Customer Relations
- Attention to Detail
- MS Office
- Collaboration
- Team Building
- Task Prioritization
- Customer Service
- Software Proficiency
- Research
- Flexible and Adaptable
- Multitasking
- Organization and Time Management
- Training & Development
- Maintenance & Repair
- Relationship Building
- Public Speaking
- Microsoft Office
- SAS Programming
- SQL Programming
- Tableau
- Risk and Controls
- Compliance
- Jira
- A
Timeline
ATM Product Owner
JPMorgan Chase
06.2021 - Current
Associate of Science - Military Information Systems Technology
Ohio University Lancaster OH
Bachelor of Science -
Ashford University