- I like looking at the stars and learning about constellations
- I like working with my hands and fixing things
- Personal Development and Self-Improvement
- Sustainable sub-system design and renewable resources
- Community developement and cultural preservation
Amy Inness
Omaha,NE
Summary
Adaptive and innovative personality with wide range of experience, training and education.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
18
18
years of professional experience
Work History
Care Provider
State Of Nebraska - Department Of Health And Human Services
03.2020 - Current
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Organized medication and provided reminders according to schedule.
- Reduced patient anxiety and stress through effective communication and active listening skills.
- Collaborated with interdisciplinary healthcare teams to develop individualized care plans tailored to each patient''s needs.
- Promoted social, emotional, and physical health through diverse activities.
Teleservices Associate/ Political Polling
Signia Marketing
02.2018 - 05.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Developed and maintained courteous and effective working relationships.
Teleservices Toyota Skip Tracer
Alorica
09.2018 - 03.2019
- Increased efficiency by refining internal processes and procedures related to skip tracing operations.
- Ensured strict adherence to state regulations and ethical guidelines throughout all phases of the skip tracing process.
- Exercised discretion in handling sensitive information, maintaining confidentiality at all times during investigations.
- Delivered concise reports on findings from skip trace investigations, enabling informed decisions for follow-up actions within set deadlines.
- Continuously expanded knowledge of industry best practices through ongoing professional development and training opportunities.
- Identified best-known address to locate client's collateral or customer.
- Demonstrated strong problem-solving abilities in resolving discrepancies and inconsistencies within collected data, ultimately leading to successful skip trace outcomes.
Robot/Machine Operator Metal Fabrication
Kawasaki Motors
08.2017 - 03.2018
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
- Operated various types of machinery, contributing to the successful completion of diverse projects.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Collaborated with team members to optimize production processes and improve overall performance.
- Maintained open communication lines with supervisors regarding project status updates, potential delays, or any concerns affecting production timelines.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Increased product quality through meticulous monitoring of machine settings and making adjustments as needed.
- Upheld high-quality standards while meeting tight deadlines during periods of increased demand.
- Adhered to strict quality control measures, guaranteeing consistent product output that met or exceeded customer expectations.
- Ensured accurate documentation of production data for analysis and continuous improvement efforts.
- Performed preventative maintenance tasks consistently which resulted in fewer breakdowns requiring costly repairs.
- Participated in cross-functional teams focused on achieving company-wide goals related to safety, quality, and productivity improvements.
- Managed inventory levels by tracking material usage and coordinating timely replenishment orders with suppliers.
- Contributed to reduced waste generation by implementing recycling initiatives within workspace.
- Resolved technical issues swiftly, minimizing downtime and maintaining production schedules.
- Optimized machine output to meet production targets, carefully scheduling machine runs and maintenance.
- Achieved significant reduction in setup times by developing quicker changeover procedures.
- Ensured high-quality output, rigorously inspecting products to meet quality standards.
Front Desk Night Auditor
Comfort Suites Hotel East
04.2015 - 07.2016
- Ensured accurate financial transactions for guests by meticulously processing night audit tasks.
- Kept accounts in balance and ran daily reports to verify totals.
- Ran daily, weekly and monthly reports to close day and meet objectives.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Managed reservations accurately, preventing overbooking situations and guaranteeing smooth guest arrivals.
- Logged wake-up call requests and set up automatic rings in system.
- Supported daytime staff by preparing necessary reports and documents for seamless shift transitions.
- Communicated effectively with other departments such as housekeeping, maintenance, and food and beverage services to meet guest needs efficiently.
- Maintained updated knowledge of hotel policies and procedures to provide accurate information to guests at all times.
- Improved guest satisfaction by efficiently handling check-ins and check-outs during overnight shifts.
- Maintained strong relationships with returning guests by providing personalized service and attending to their specific needs during overnight stays.
- Performed regular property walkthroughs during the night shift, addressing any safety hazards or cleanliness concerns.
- Processed payments securely using the property management system while adhering to strict privacy guidelines.
- Facilitated prompt issue resolution for guests with concerns or complaints, prioritizing their comfort and satisfaction.
- Balanced hotel accounts and resolved discrepancies.
- Participated in ongoing training sessions related to hospitality best practices for continued professional growth and development.
- Coordinated with vendors for repair and maintenance of hotel.
Quality Control Specialist/Shift Supervisor
WFQ Inc.
05.2010 - 08.2015
- Collaborated with cross-functional teams to ensure consistent adherence to quality standards across all products.
- Inspected finished goods to verify conformance with customer specifications and company quality standards.
- Participated in external audits as a subject matter expert, showcasing organizational commitment to excellence in quality management systems implementation.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Reviewed technical documents such as specifications and drawings, maintaining accuracy and compliance with industry regulations.
- Streamlined the quality control process, resulting in faster turnaround times for product releases.
- Enhanced product quality by implementing rigorous testing procedures and identifying areas for improvement.
- Developed comprehensive training materials for new team members, increasing overall efficiency within the department.
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Reported problems and concerns to management.
- Completed supporting documentation for testing procedures, data capture forms, equipment logbooks and inventory forms.
- Performed tests and inspections to conform to established standards.
- Conducted investigations into questionable test results.
- Reviewed production processes and identified potential quality issues.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Liaised between quality control and other departments and contractors, providing project updates and consultation.
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
Front Desk Night Auditor
Motel6 Airport
12.2007 - 08.2011
- Performed nightly updates to room charges and rates.
- Promoted hotel loyalty program benefits effectively, increasing membership rates among overnight stayers.
- Collaborated with housekeeping and maintenance teams to address guest room issues promptly, ensuring optimal guest experiences.
- Assisted in maintaining a clean and welcoming front desk area, enhancing the guest experience.
- Documented accounts and logs throughout shift to keep up with requirements.
- Organized wake-up call requests diligently, ensuring timely execution for satisfied guests.
- Provided exceptional service to guests seeking information about local attractions, dining options, and transportation services.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Handled high volume of phone calls professionally, providing excellent customer service to potential and current guests.
- Monitored facility security for guest and personnel safety.
- Contributed to a secure hotel environment by monitoring security cameras and reporting suspicious activities.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
- Developed and maintained positive relationships with guests for satisfaction.
- Trained new staff members in customer service techniques and hotel operations.
- Ensured accurate financial transactions for guests by meticulously processing night audit tasks.
Billing/Red Lines
Gayman Construction Inc.
04.2009 - 06.2010
- Established strong relationships with clients, providing exceptional support throughout the entire project lifecycle.
- Field report analysis of fiber optic installation for Windstream client. Invoicing parts conversion pricing for final billing.
- Maintaining clientele customer relations with subcontractors, contractors, personnel and service providers threw organized communication methods.
- Optimized liner inventory management for increased availability and cost savings.
- Conducted root cause analysis on recurring issues, leading to effective long-term solutions that minimized future problems.
- Read work orders and design drawings to determine work requirements and sequence of tasks.
Education
Associate of Applied Science - Engineering Physics/Academic Transfer Program
Southeast Community College
Lincoln, Nebraska, NE03-1995
Computer Programming Tech - Computer Programming/integrated Circuitry
Gateway Electronics
Lincoln, NE05-1991
Skills
- Physical therapy assistance
- Rehabilitation support
- Appointment coordinator
- Meal preparation
- Mental health support
- Stress reduction techniques
- Recreational activities
- Driver
- Security Officer/Admin
- Sales Agent/customer service, cashier
- Office/inventory
- Vital signs monitorin
- Personal hygiene assistance
- Medication management
- Chronic disease management
- Machine operator/welding inspec
- First aid and safety
- PPE usage
- Fall prevention
- Condition tracking
- Incident reporting
- Behavioral management
- Respectful and compassionate
- Special needs care
- Medication administration
- Progress documentation
- Relationship building
- Time management
- Adaptability and flexibility
- Team collaboration
- Verbal and written communication
Interests
Timeline
Care Provider
State Of Nebraska - Department Of Health And Human Services
03.2020 - Current
Teleservices Toyota Skip Tracer
Alorica
09.2018 - 03.2019
Teleservices Associate/ Political Polling
Signia Marketing
02.2018 - 05.2020
Robot/Machine Operator Metal Fabrication
Kawasaki Motors
08.2017 - 03.2018
Front Desk Night Auditor
Comfort Suites Hotel East
04.2015 - 07.2016
Quality Control Specialist/Shift Supervisor
WFQ Inc.
05.2010 - 08.2015
Billing/Red Lines
Gayman Construction Inc.
04.2009 - 06.2010
Front Desk Night Auditor
Motel6 Airport
12.2007 - 08.2011
Associate of Applied Science - Engineering Physics/Academic Transfer Program
Southeast Community College
Computer Programming Tech - Computer Programming/integrated Circuitry
Gateway Electronics
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