Amy Irish
Jerome,MI
Overview
26
26
years of professional experience
Work History
Secretary and Service
State Farm
10.2024 - 01.2025
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Quality Auditor
Tenneco Automotive
05.2010 - 09.2024
- Audited activities of workers on production lines and shipping and receiving.
- Compared quantity, quality and labeling of customer orders to check accuracy and completeness.
- Enhanced product quality by conducting thorough audits and identifying areas for improvement.
- Maintained a strong understanding of industry regulations and ensured company compliance through regular audits.
- Improved overall customer satisfaction by ensuring that all products met established quality standards.
- Ensured timely completion of all assigned audits while maintaining a high level of detail and accuracy.
- Reviewed work instructions and production strategies to verify compliance with established standards.
- Identified issues of non-compliance and elevated reports to senior personnel.
- Educated and oriented employees to improve compliance with quality control protocols.
- Trained new Quality Auditors on best practices, increasing their proficiency in performing audits effectively.
- Inspected work areas regularly to identify safety practices, quality control procedures and worker actions in need of improvement.
- Completed timely quality reports highlighting deficiencies and recommending corrective actions.
- Reduced risk of non-compliance with regulatory requirements by staying informed about industry updates and incorporating changes into the audit process as needed.
- Monitored product quality at all stages of production process.
- Examined products for imperfections and defects.
- Followed standard operating procedures for inspections and tests.
Service Coordinator
Meijers
12.1998 - 05.2010
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
Education
High School Diploma -
Hillsdale High School
Hillsdale, MI06.1995
Skills
- Customer service
- Verbal and written communication
- Office administration
- Organization
Timeline
Secretary and Service
State Farm
10.2024 - 01.2025
Quality Auditor
Tenneco Automotive
05.2010 - 09.2024
Service Coordinator
Meijers
12.1998 - 05.2010
High School Diploma -
Hillsdale High School