Amy Isas
Mandan,ND
Overview
12
12
years of professional experience
Work History
ACCOUNTS RECEIVABLE SPECIALIST
STATE OF NORTH DAKOTA
08.2023 - Current
- Completes billing and posting payments for commercial health insurance.
- Troubleshoots billing errors and payment denials.
- Process payments from clients via the phone.
- Adheres to ND Century Code and HIPPA.
- Processes Outside Medical Charges from facilities.
- Enter's charges onto clients ledgers.
- Completes both inbound and outbound calls from clients commercial insurances.
- Creates itemized statements for clients.
- Works closely with registration staff to correct clients insurance orders.
ELIGIBILITY TECHNICIAN
THREE RIVERS HUMAN SERVICE ZONE
06.2022 - 08.2023
- Enters data received from applications, reviews, monthly reports and client verifications received both in person and online.
- Carefully review each document to ensure it is short named properly and assigned to the appropriate group.
- Uses a variety of computer programs to collect data not provided on applications.
- Collects wage information from Job Service of North Dakota.
- Creates letters to send to clients when unable to contact them by phone or email.
- Contacts clients when additional information is needed to process applications or verifications.
ADMINISTRATIVE ASSISTANT
STATE OF NORTH DAKOTA
06.2020 - 06.2022
- Answer incoming calls on a multi-line phone system.
- Assist with accounts payable and accounts receivable reconciliations.
- Track the office inventory and order office supplies as needed.
- Open, sort, and distribute incoming/outgoing mail.
- Maintain and organize records, files, and documentation.
- Set up motor pool requests and add approved staff as drivers.
- Create documents, forms, letters, and memos to the laboratory staff.
- Enter patient demographics information onto the database and make any necessary corrections.
- Proficiently use the copy, fax, scanning and shredding machines daily.
- Assist laboratory Directors with several other miscellaneous tasks.
COMMERCIAL INSURANCE RATING ANALYST
EMC INSURANCE
11.2018 - 06.2020
- Reviewed incoming insurance claims and assigned them to the appropriate department.
- Carefully examined commercial insurance applications for any concerning information that would require additional attention.
- Added notations and coded each application based on information provided.
- Advised the underwriter on the information found to assist with the decision to move forward with insuring the applicant or not.
- Printed, organized and mailed insurance policies to insured customers.
- Also processed annual insurance renewals on small business insurance accounts to decide if we would continue insuring or if we would add endorsements and continue insuring.
- Created professional letters and forms to send to various recipients.
- Used a copy, fax, and scanning machine daily.
ADMINISTRATIVE SUPPORT SPECIALIST
EMC INSURANCE
03.2018 - 11.2018
- Provided administrative assistance to the personal lines underwriting team
- Entered claimant demographics information onto the database
- Contacted claimants, insurance companies and attorney offices by phone or email to follow-up on missing documentation
- Mailed and emailed forms that needed completion so the claims adjuster was able to process the claim
- Answered a multi-line phone system screened calls, took messages or transferred to correct staff
- Managed the PTO calendar for entire personal lines claims and underwriting departments
- Sorted, scanned and delivered mail throughout the office
- Additionally copied, faxed, scanned and shredded documents.
FRONT DESK RECEPTIONIST
SANFORD HEALTH
06.2016 - 03.2018
- Greeted patients and visitors that came to the clinic.
- Verified all patient insurance and demographic information for accuracy.
- Scheduled appointments for the physicians in our office.office via phone, email or fax.
- Scheduled appointments for the physicians in our office
- Attempted to collect any debts owed by the patient.
- Scanned, filed and copied sensitive patient information with discretion.
PATIENT ACCOUNTS REPRESENTATIVE-PRECEPTOR
SANFORD HEALTH
09.2012 - 06.2016
- Made outbound and answered inbound calls from patients, providers and insurance companies regarding patients billing claims.
- Followed up with insurance claims that have not been processed or paid.
- Worked with patients to set up payment arrangements or settle aged balances.
- Sent insurance claims for coding corrections and submitted back to insurance companies for payment.
- Contacted patients by phone and mail to reconcile their accounts.
- If aged balances were not cared for, balances would be forwarded to collection agencies.
- Monitored agents remotely as well as in person to ensure they were following the quality guidelines.
- Coached agents and set up goals to help them succeed.
Skills
- Strong computer skills and have experience with multiple types of computer software
- Ability to multitask and prioritize work responsibilities
- Initiative-taking and aspire to always perform quality work
- Exceptional interpersonal and communication skills
Timeline
ACCOUNTS RECEIVABLE SPECIALIST
STATE OF NORTH DAKOTA
08.2023 - Current
ELIGIBILITY TECHNICIAN
THREE RIVERS HUMAN SERVICE ZONE
06.2022 - 08.2023
ADMINISTRATIVE ASSISTANT
STATE OF NORTH DAKOTA
06.2020 - 06.2022
COMMERCIAL INSURANCE RATING ANALYST
EMC INSURANCE
11.2018 - 06.2020
ADMINISTRATIVE SUPPORT SPECIALIST
EMC INSURANCE
03.2018 - 11.2018
FRONT DESK RECEPTIONIST
SANFORD HEALTH
06.2016 - 03.2018
PATIENT ACCOUNTS REPRESENTATIVE-PRECEPTOR
SANFORD HEALTH
09.2012 - 06.2016