Amy Ivey
Tarpon Springs,FL
Summary
Accomplished Legal Assistant at Gurley Law, P.A., adept in client relations and case management, significantly increased client satisfaction through efficient case file management. Leveraging exceptional Microsoft Office skills and telephone etiquette, I streamlined administrative processes, enhancing operational efficiency. Proven track record in achieving results through strategic planning and meticulous attention to detail. Driven Legal Assistant with 3 years of experience in family law. Highly skilled at multitasking and prioritizing tasks to complete projects on time and determine appropriate courses of action. Committed to streamlining processes to facilitate growth in family law.
Overview
11
11
years of professional experience
Work History
Legal Assistant
Gurley Law, P.A.
09.2021 - Current
- Filed court documents and legal pleadings with court clerk on behalf of attorneys.
- Organized documents to manage paper and electronic filing systems of clients.
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Scheduled appointments, court appearances, and depositions for busy law firm.
- Managed high-volume workload while maintaining strict attention to detail on every task such as drafting pleadings or summarizing depositions accurately.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Handled billing tasks efficiently and accurately, ensuring smooth financial operations for the legal team.
- Gathered key information during initial client intake interviews that contributed significantly to the formulation of effective legal arguments.
- Streamlined administrative processes for better efficiency in handling caseloads, reducing paperwork backlog, and ensuring timely completion of tasks.
- Contacted clients to schedule appointments and discuss progress of cases.
Office Assistant
Veterans AC & Heat
03.2021 - 08.2021
- Interacted with customers by phone, email, or in-person to provide information.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Contributed to a positive work environment by fostering open communication among colleagues.
- drafted permits for AC installation
- scheduled inspection with county officials to close out permits after Air Conditioning units were installed in clients homes
- Created purchase orders and tracked invoices to avoid missed or delayed shipments.
Owner/Marketing Manager/Sales Manager
Accu-Pressure, LLC
11.2013 - 03.2021
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Education
Associate of Science - Paralegal Studies
St. Petersburg College
Clearwater, FL12.2024
Associate of Arts - Criminal Justice Administration
Columbia College
Columbia, MO10.2012
Skills
- Scheduling/Planning
- Case Management
- Microsoft Office
- File Organization
- Calendar Management
- Legal Document Preparation
- Client Communication
- Administrative Support
- Document Preparation
- Client Relations
- Document filing
- Client Support
- Notary Public
- Office Management
- Exceptional telephone etiquette
Affiliations
- Member of the Clearwater Bar Association Paralegal Section
- Member of BNI (2013 - 2021)
Timeline
Legal Assistant
Gurley Law, P.A.
09.2021 - Current
Office Assistant
Veterans AC & Heat
03.2021 - 08.2021
Owner/Marketing Manager/Sales Manager
Accu-Pressure, LLC
11.2013 - 03.2021
Associate of Science - Paralegal Studies
St. Petersburg College
Associate of Arts - Criminal Justice Administration
Columbia College