Amy Izzi
Evansville
Summary
Experienced leadership professional prepared to guide teams effectively. Strong focus on collaboration and achieving results, ensuring adaptability with changing needs. Proficient in project management, conflict resolution, and strategic planning. Reliable and flexible, fostering cohesive and productive team environment.
Overview
9
9
years of professional experience
Work History
TEAM LEAD, SUPPORT SERVICES
Matthew 25 AIDS Services
05.2024 - Current
- Assist clients in achieving and maintaining eligibility for 304B program
- Manage case services in collaboration with the Indiana Department of Health, conducting social service assessments and connecting HIV+ individuals to essential services offered by federal, state, and local programs
- Serve as a primary contact for a broad range of health and human services
- Ensure the maintenance of comprehensive client files, track financial expenditures, and provide accurate reports
- Identify gaps in services and leverages community resources to meet clients' needs
- Assist clients in navigating and applying for Medicare, Medicaid, employer-bases or private insurance, and state and local-level programs, including the Ryan White Program
- Assist clients when insurance issues arise at the pharmacy, ensuring they can access prescribed medications without delay
- Act as an intermediary between the pharmacy, insurance providers, and clients to resolve issues related to coverage, approvals, and denials
- Work with pharmacies to troubleshoot and address any billing or insurance discrepancies to ensure clients receive necessary medications in a timely manner
- Help clients navigate insurance challenges such as formulary restrictions, co-pays, or prior authorization requirements
SPEAKER BUREAU COORDINATOR
Meetings And Events International
10.2018 - 05.2024
- Successfully ensured all detailed processes were completed in a timely manner including confirmation of speakers, assistance with compliance procedures, completion of nomination/contracting over 800 pharmaceutical speakers, and maintenance updates to client profile records
- Coordinated logistics for pharmaceutical speaker programs
- Arranged and maintained travel for speakers, pre-paid hotels, and kept other team members updated of all program changes
- Provided exemplary service to clients (pharmaceutical speakers and representatives) earning three Impression Badges from upper management acknowledging my organizational strengths and communication skills
- Developed and maintained relationships with high profile speakers, and acted as point of contact for all aspects of speaker bureau programs
- Collaborated with finance department and speakers, verifying payments and reconciling expense discrepancies
- Trained new hires and fellow team members on processes, compliance guidelines, and procedures empowering them to be successful members of our team
- Collaborated with graphics team, assisting in updating key information for event invitations
- Stayed up to date with industry trends and developments related to speaker bureau programs
INSURANCE ENROLLMENT SPECIALIST
AIDS Resource Group
06.2017 - 10.2018
- Assisted over 200 clients in 11 counties with state and federal benefit programs
- Successfully collaborated with local businesses/ non-profits and assisted in fundraising initiatives within the Tri-State area
- Ensured company program standards were met as set by ISDH and FSSA
- Coached new team members guiding them on necessary agency programs
STAFF AND QUALITY COORDINATOR
Southern Indiana Resource Solutions
03.2016 - 06.2017
- Successfully managed on-call systems for a non-profit with over 100 team members while coordinating logistics and staffing in 9 locations
- Performed quality assurance and support for over 200 clients while simultaneously providing resource information to direct service personnel
- Efficiently onboarded new hires and team members with orientation training covering job responsibilities and company policies
Education
BACHELOR OF ARTS - PUBLIC RELATIONS AND ADVERTISING
University of Southern Indiana
Skills
- Microsoft 360 Suite of tools (Access, Outlook, Teams, Excel, PowerPoint)
- Veeva
- GoToWebinar
- Project Management
- Thorough quality assurance skills
- Independent contributor
- High-profile client management
- Effective communication
- Analytical problem solving
- Experienced in computer navigation
- Collaborative teamwork skills
- Active listening proficiency
- Salesforce
- Cvent
- Zoom
- Event Planning
Timeline
TEAM LEAD, SUPPORT SERVICES
Matthew 25 AIDS Services
05.2024 - Current
SPEAKER BUREAU COORDINATOR
Meetings And Events International
10.2018 - 05.2024
INSURANCE ENROLLMENT SPECIALIST
AIDS Resource Group
06.2017 - 10.2018
STAFF AND QUALITY COORDINATOR
Southern Indiana Resource Solutions
03.2016 - 06.2017
BACHELOR OF ARTS - PUBLIC RELATIONS AND ADVERTISING
University of Southern Indiana
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