Amy Jackson
Moses Lake,WA
Summary
The review of previous employment history will present a dependable individual, who has worked in both home-based remote customer service, also in-person. The experiences range from customer service, project management, human service delivery that is supported by educational knowledge and experiences. The ability to deliver services with proven multitasking ability. Adept in a working collaboration that delivers timely and of quality response to the company service request. As an offering, the employment history also presents the ability to continuously surpass goals while staying within the company standards and mission. This is presented with active work collaboration within each employer and internship. Listed below is the previous employment history for review of qualifications.
Overview
8
8
years of professional experience
1
1
Certificate
Work History
Owner
Busy Bevers Marketing
02.2019 - Current
- Research or provide known solutions quickly to answer Intuit TurboTax or QuickBooks online customers in need of support by phone or chat.
- Critical thinking, and problem solving usage
- Helping customers who are working on their taxes or accounting with both product/online or at home software inquiries, as well as with Tax and QuickBooks online form questions and calculations assistance.
- Effectively define practices, procedures and company policies to troubleshoot and resolve product and taxes and QuickBooks support customer inquiries
- Utilize audio/visual tools to communicate with Intuit TurboTax & QuickBooks online Customers
- Providing comfortable interacting with customers through video screen share, handle in professional way that represents company and brand well.
- Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
- Worked with marketing teams to create print and online advertisements to bring in new customers.
- Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
- Prepared bank deposits and handled business sales, returns, and transaction reports.
Account Manager
Vyve Broadband
04.2020 - 09.2023
- Responded to support requests, patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding usage of programs
- .live Testing and systems support by phone, Email, Chat
- Exceeded targets by building, directing, and motivating high-performing sales team.
- Increased sales and customer satisfaction through personalized servicing.
- Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
- Conducted site surveys to validate customer's infrastructure deliverables.
- Performed troubleshooting and equipment testing to identify and correct problems end to end and network-wide.
- Consulted with internal personnel to develop information systems strategies, tailoring technology purchasing, and installation roadmaps to meet users' unique needs.
- Conducted project feasibility studies to determine potential return on investment (ROI).
Sales Administrator
Click It RV
01.2019 - 11.2020
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Maintained and processed invoices, deposits, and money logs.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Established QuickBooks accounting system to reflect accurate financial records.
- Reviewed and filed financial documents, coded accounting entries for data processing, and posted daily receipts and payments in accordance with all corporate protocols.
- Managed vendor relationships and negotiated contracts to obtain best prices and value for money.
- Posted daily receipts and payments in accordance with corporate protocols.
- Identified accounting errors when cross-referencing documents and database information.
- Reconciled and corrected issues with financial records.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Developed estimates by costing materials, supplies, and labor.
- Documented problems and corrective actions to maintain records.
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Examined service history and provided initial inspection of vehicle to identify issues.
Account Manager
GoDaddy
10.2015 - 11.2019
- Educated clients on new products or services to increase customer engagement with brand.
- Monitored internet traffic and strategically managed email marketing campaigns to facilitate new sales.
- Kept detailed records of sales and contracts.
- Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
- Established and maintained e-commerce website to promote and sell products.
- Negotiated with suppliers to secure best prices for products.
- Improved monthly sales with successful marketing, sales and customer relations approaches.
Education
Associate of Science - Business Administration And Management
Big Bend Community College
Moses Lake, United States06.1999
Skills
- Customer Complaint Resolution
- Troubleshooting Technical Issues
- Billing systems and software
- Analytical and Critical Thinking
- Organization and Time management
- Client Communication
- Quality assurance
- Verbal and written communication
- Compassion
- Data entry experience
- Problem-solving skills
Certification
Integrated computer systems- Certification
Computer Skills developed from school and work association : CRM, Freshwork, Microsoft Expert
- CPM - Certified Professional Manager
- ACE - Adobe Certified Expert, Photoshop
- Sales Manager Certificate
Timeline
Account Manager
Vyve Broadband
04.2020 - 09.2023
Owner
Busy Bevers Marketing
02.2019 - Current
Sales Administrator
Click It RV
01.2019 - 11.2020
Account Manager
GoDaddy
10.2015 - 11.2019
Associate of Science - Business Administration And Management
Big Bend Community College