- Enjoy experimenting with different ingredients and flavors in the kitchen
- Learning new cooking techniques and expanding my culinary skills
- Food justice advocate, working to address food insecurity and promote access to healthy, affordable food
- Volunteering at community kitchens and food-related charities Hosted a free Thanksgiving Dinner for the public for 10 years
- Cooking
- I like trying new recipes and food trends
- Enjoying the art of baking and pastry-making, experimenting with recipes
- I enjoy cooking for friends and family gatherings
- Baking
- Growing herbs, vegetables, or fruits in home gardens
- Cake Decorating
- Bread Making
- I also raise beef cows, cut hay and enjoy outdoors
Amy Jackson
Afton,VA
Summary
Dynamic Cafeteria Manager with a proven track record at Nelson County Public Schools, excelling in food preparation and sanitation standards. Enhanced customer satisfaction through effective team leadership and innovative marketing strategies, achieving significant sales growth. Skilled in health regulations and fostering a collaborative work environment, driving employee engagement and retention.
Food service professional skilled in overseeing cafeteria operations and driving team performance. Known for maintaining high standards and adapting to changing demands. Expertise in food preparation, inventory management, and ensuring compliance with health regulations.
Professional with strong background in food service management, excelling in overseeing daily operations and ensuring high standards of cleanliness and food safety. Proven ability to lead and motivate teams, adapting to changing needs and consistently achieving operational goals. Expertise in inventory management, customer service, and staff training, combined with focus on collaboration and delivering results. Reliable and resourceful, ready to enhance cafeteria efficiency and customer satisfaction.
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
35
35
years of professional experience
Work History
Cafeteria Manager
Nelson County Public Schools/School Board
06.1998 - Current
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Recruited trained, and supervised staff to ensure exceptional customer service in a fast-paced setting.
- Improved employee satisfaction and reduced turnover through comprehensive training programs and clear communication of job expectations.
- Conducted regular meetings with staff members to address concerns, provide support, and facilitate open communication.
- Monitored cash handling procedures closely, ensuring accuracy in transactions and reducing instances of theft or fraud.
- Implemented new marketing strategies for increasing daily sales volume and attracting more customers.
- Inspected kitchen appliances, equipment and work areas to verify functional operation and cleanliness.
- Delegated daily staff responsibilities and job duties to improve quality of service, individual accountability and sanitary standards.
- Maintained detailed records of sales, inventory, and employee performance, using data to make informed decisions about future operations.
- Reviewed employee performance regularly, offering constructive feedback for improvement where necessary.
- Adapted quickly to changing customer preferences by regularly updating menu and offering seasonal specials.
AM Manager/Cook Shift Leader
Lovingston Cafe
02.1994 - 06.1998
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Improved marketing to attract new customers and promote business.
Lunch Manager/Prep Line Cook
Wintergreen Resort
01.1991 - 05.1994
- Maintained strict hygiene standards, contributing to a safe and clean dining environment for all patrons.
- Assisted in marketing efforts to increase visibility within the community leading to growing patronage numbers.
- Collaborated with kitchen staff to optimize food production, minimizing waste while maintaining quality standards.
- Established positive relationships with vendors, negotiating favorable contracts for high-quality ingredients at competitive prices.
- Improved lunchtime efficiency by streamlining food service processes and procedures.
- Managed daily operations for a smooth-running lunch service, ensuring timely meal preparation and delivery.
- Analyzed sales data to identify trends and optimize menu offerings accordingly, driving increased revenue over time.
- Implemented cost-saving measures through effective inventory management, reducing overall operating expenses.
- Developed and implemented innovative menu items, keeping customers engaged with diverse options.
- Continuously updated knowledge of industry trends and best practices, ensuring relevance in the competitive foodservice landscape.
- Supervised a team of servers and kitchen staff, providing guidance and direction for improved performance.
- Trained new employees on proper food handling techniques, fostering a culture of safety in the workplace.
- Ensured compliance with local health department regulations by conducting regular inspections and addressing any issues promptly.
- Enhanced customer satisfaction through attentive service and prompt resolution of concerns.
- Coordinated special events such as catering orders or large group reservations, ensuring seamless execution and guest satisfaction.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Deli Worker
Foods Of All Nations
01.1994 - 03.1994
- Increased customer satisfaction by providing efficient and friendly service at the deli counter.
- Promoted a positive work environment through effective communication and collaboration with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Reduced food waste by monitoring product freshness and rotating stock effectively.
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Exhibited strong multitasking skills by simultaneously assisting multiple customers while maintaining a clean workstation.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Assisted customers in selecting deli products, offering suggestions for meal planning and preparation.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Improved customer wait times with efficient slicing techniques for meats and cheeses while maintaining precision in portion control.
- Collaborated with fellow team members to ensure seamless operation during peak hours.
- Prepared custom sandwich orders, adhering to customer preferences while maintaining high-quality standards.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Ensured timely completion of special requests or catering orders prioritizing accuracy and presentation.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Displayed exceptional knowledge of various deli products, enabling informed recommendations to satisfy diverse tastes.
- Listened carefully to customer instructions and prepared orders according to those preferences.
- Opened new inventory and rotated stock by dates to maintain freshness.
- Received positive feedback from customers regarding excellent service quality, boosting overall reputation of the store''s deli department.
- Maximized shelf life of perishable items through proper storage methods following company guidelines.
- Inspected equipment, refrigerators, and warming lamps to check compliance with safe operating levels.
- Learned other teammates' work tasks to train as backup.
- Resolved customer complaints professionally and efficiently safeguarding continued patronage.
- Enhanced overall store sales by upselling complementary items such as specialty cheeses, breads, and salads.
- Greeted customers at counter to fulfill requests and answer questions.
Education
High School Diploma -
Nelson County High School
Lovingston, VaNo Degree - Business Management
Piedmont Community College
Charlottesville, VaCertified Chef - Certified Cook/Chef
Blue Ridge Chefs Association/Catec Technical Sxhool
Charlottesville, VASkills
- Food preparation
- Health and safety procedures
- Food handling
- Sanitation standards
- Kitchen equipment operation
- Safety and health precautions
- Food presentation
- Meal planning
- Health regulations
Accomplishments
- Supervised team of 5 staff members.
- Serve Safe certified since 1999.
- Attended Virginia Nutrition Summer workshops since 1999.
- UVA Wise Classes Human Growth and Development
- Classroom and Behavior Management
- Curriculum/Instruct Pro Career Tech
Interests
Timeline
Cafeteria Manager
Nelson County Public Schools/School Board
06.1998 - Current
AM Manager/Cook Shift Leader
Lovingston Cafe
02.1994 - 06.1998
Deli Worker
Foods Of All Nations
01.1994 - 03.1994
Lunch Manager/Prep Line Cook
Wintergreen Resort
01.1991 - 05.1994
High School Diploma -
Nelson County High School
No Degree - Business Management
Piedmont Community College
Certified Chef - Certified Cook/Chef
Blue Ridge Chefs Association/Catec Technical Sxhool
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