AMY JACKSON

Conducted product demonstrations to highlight features and redirect objections to positive aspects. Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.

Suggested add-on services that would be helpful to customers and improve bottom line.

Educated customers regarding regular maintenance protocols to preserve vehicle

· condition

· Examined service history and provided initial inspection of vehicle to identify issues

• Responded to support requests, patiently walked individuals through basic troubleshooting tasks.
• Explained technical information in clear terms to non-technical individuals to promote better understanding usage of programs
• Exceeded targets by building, directing, and motivating high-performing sales team. Increased sales and customer satisfaction through personalized servicing Conducted site surveys to validate customers’ infrastructure deliverables.
• Consulted with internal personnel to develop information systems strategies, tailoring technology purchasing, and installation roadmaps to meet users’ unique needs Conducted project feasibility studies to determine potential return on investment OoO.
• Educated customers regarding regular maintenance protocols to preserve vehicle condition
• Examined service history and provided initial inspection of vehicle to identify issues

• Educated clients on new products or services to increase customer engagement with brand
• Monitored internet traffic and strategically managed email marketing campaigns to facilitate new sales
• Kept detailed records of sales and contracts
• Corresponded with online customers to address questions or complaints about products, policies, or shipping methods
• Improved monthly sales with successful marketing, sales and customer relations approaches