Summary
Overview
Work History
Education
Skills
Timeline
Intern

Amy Jacobs

Vero Beach,FL

Summary

Dynamic professional with a proven track record at Schacht Groves, excelling in customer service and relationship building. Adept at inventory management and strategic selling, consistently exceeding sales targets. Recognized for enhancing team productivity and resolving complex issues, ensuring exceptional client engagement and satisfaction. Strong multitasking abilities and attention to detail drive success in fast-paced environments.

Overview

24
24
years of professional experience

Work History

Associate

Schacht Groves
05.2022 - Current
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Analyzed customer data to identify trends and anticipate customer needs.
  • Enhanced team productivity by streamlining communication and implementing efficient project management tools.
  • Played an integral role in launching successful projects by coordinating tasks among team members while adhering closely to established timelines and budgets.
  • Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.

Server

Seaside Grill
01.2001 - 05.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.

Copy Center Associate

Office Depot
01.2009 - 01.2013
  • Created customized options and solutions to meet customer unique copy and printing needs.
  • Performed regular maintenance to keep equipment in optimal working condition.
  • Operated copiers and printers, trimmed stock to special sizes and bound booklets using spiral or saddle-stitch techniques to complete customer job requests.
  • Entered customer orders in POS register system and created invoices to collect accurate payment.
  • Provided mounting and laminating support to preserve and protect documents and photos.
  • Answered phone calls to provide prompt and courteous answers to questions and encourage customer store visits.
  • Completed complex customer orders accurately and within quoted time limit.
  • Incorporated selling skills and product and service knowledge to meet customer needs.
  • Engaged business customers by explaining latest store promotions to drive sales of copy and print services.
  • Assessed customer needs to deliver satisfactory experiences.
  • Offered bindery and finishing services to enhance printing jobs and prepare polished marketing materials.
  • Improved overall productivity by performing routine maintenance on copiers and printers.
  • Increased repeat business by establishing strong rapport with clients through excellent communication skills.
  • Utilized digital editing software when necessary for optimal output quality on specialized projects.
  • Contributed to revenue growth by upselling additional services when appropriate based on client requirements.
  • Maintained a clean and presentable work area, contributing to a positive customer experience.
  • Consistently met deadlines, prioritizing tasks according to urgency and importance.
  • Reduced wait times for customers with quick turnaround on print jobs.
  • Managed multiple tasks simultaneously, resulting in successful completion of daily goals and objectives.
  • Provided exceptional customer service during periods of high traffic while remaining calm under pressure.
  • Demonstrated flexibility in working across various departments as needed, contributing to overall team success.
  • Handled confidential documents in line with company policies, ensuring client privacy was maintained at all times.
  • Stayed current with industry trends and technologies, enabling recommendations for cost-effective solutions tailored to client needs.
  • Ensured accuracy of finished products through rigorous attention to detail and thorough review before delivery or pickup.
  • Streamlined workflow for increased efficiency by maintaining an organized workspace.
  • Assisted in the training of new team members, ensuring a smooth transition into the workplace.
  • Collaborated effectively with colleagues to complete high-volume projects within tight timeframes.
  • Enhanced customer satisfaction by providing timely and accurate copy services.
  • Resolved customer complaints professionally and expediently, restoring confidence in the company and its services.
  • Double-checked completed work and staged in appropriate areas for supervisor approval, final binding and product distribution.

Education

Medical

Sebastian River High School
Sebastian, FL
06.2000

Skills

  • Customer service
  • Time management
  • Attention to detail
  • Leadership qualities
  • Customer interaction
  • Workplace safety
  • Cash handling
  • Customer engagement
  • Decision-making
  • Complex Problem-solving
  • Relationship building
  • Courteous and professional
  • Flexible schedule
  • Oral communication
  • Work Planning and Prioritization
  • Client engagement
  • New hire training
  • Product knowledge
  • Issue resolution
  • Customer service orientation
  • Order fulfillment
  • Inventory management
  • Cross-functional teamwork
  • Performance improvement
  • Product merchandising
  • Strategy development
  • Sales techniques
  • Production support
  • Record and file management
  • Policy implementation
  • Loyalty program promotion
  • POS system operation
  • Product inspection
  • Event coordination
  • Problem-solving
  • Multitasking and organization

Timeline

Associate

Schacht Groves
05.2022 - Current

Copy Center Associate

Office Depot
01.2009 - 01.2013

Server

Seaside Grill
01.2001 - 05.2022

Medical

Sebastian River High School

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Amy Jacobs