Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amy Jaeger

Las Vegas,NV

Summary

Efficient Busser with background in fast-paced dining environments. Possess strong knowledge of cleanliness protocols, food safety guidelines, and restaurant operations. Skills include effective communication, customer service orientation, and ability to handle high-volume shifts without sacrificing quality. Proven track record of enhancing diner satisfaction by maintaining clean and organized table settings.

Overview

2
2
years of professional experience

Work History

Busser

Four Queens
Las Vegas, Nevada
06.2023 - Current
  • Replenished napkins, condiments, silverware and glassware as needed.
  • Performed daily side work such as polishing silverware, folding napkins and restocking condiments.
  • Provided quick and efficient clearing of tables between courses.
  • Provided assistance to other bussers or waitstaff when needed.
  • Adhered to sanitation guidelines when handling food and beverage items.
  • Bussed and reset tables in an orderly fashion.
  • Inspected dining room furniture for cleanliness prior to seating guests.
  • Swept floors, washed walls and windowsills, emptied trash receptacles and cleaned restrooms when needed.
  • Stocked ice buckets, water pitchers, wine glasses or other bar items as needed.
  • Greeted customers and answered questions about menu items.
  • Followed all safety regulations while carrying heavy trays or dishes to the kitchen.
  • Communicated effectively with kitchen staff regarding orders placed by customers.
  • Delivered food orders to tables in a timely manner according to company standards.
  • Conducted regular checks on customer satisfaction levels during meal service.
  • Maintained cleanliness of restaurant dining area throughout shift.
  • Maintained a friendly attitude towards customers at all times.
  • Ensured that each table was properly set before seating guests.
  • Took initiative to help others whenever necessary.

Food Server

Four Queens
Las Vegas, Nevada
06.2023 - Current
  • Took orders from customers accurately and delivered to kitchen staff promptly.
  • Communicated effectively with kitchen staff regarding order details, special requests, allergies.
  • Promoted additional menu items or specialty drinks through suggestive selling techniques.
  • Demonstrated knowledge of menu items by providing detailed descriptions upon request.
  • Checked on customers during their meal to ensure they were satisfied with their dining experience.
  • Adhered to all health department standards while preparing food items according to company recipes and specifications.
  • Maintained cleanliness of the dining area throughout shift including wiping down tables, chairs, menus.
  • Provided excellent customer service by anticipating needs, responding promptly to requests, and following up to ensure satisfaction.
  • Followed proper cash handling procedures when accepting payments from customers.
  • Ensured that all restaurant safety guidelines were followed at all times.
  • Resolved customer complaints in a professional manner while adhering to company policies and procedures.
  • Greeted guests in a friendly and welcoming manner.
  • Informed customers of daily specials and menu changes.
  • Brought food and beverages to the table in a timely manner.
  • Retrieved prepared orders from kitchen areas and promptly delivered to guests.
  • Provided exceptional service to high volume of daily customers.
  • Greeted guests promptly and provided menus while explaining daily specials.
  • Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
  • Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
  • Managed multiple tables simultaneously while maintaining high standards of customer service.
  • Addressed and resolved customer complaints with a positive attitude, ensuring guest satisfaction.
  • Served large groups and private parties, coordinating with the kitchen to ensure seamless service.
  • Facilitated a welcoming atmosphere, making personal connections with regular guests.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Delivered food and drinks to tables efficiently, maintaining optimal food temperature and presentation.
  • Took food and beverage orders accurately, ensuring special dietary needs were met.

Room Service Server

Four Queens
Las Vegas, Nevada
06.2023 - Current
  • Kept track of deliveries made throughout shift using point-of-sale systems or manual logs.
  • Provided excellent customer service by answering questions about menu selections, dietary restrictions, and other related topics.
  • Checked all orders prior to delivering them to guest rooms for accuracy and quality control purposes.
  • Greeted guests upon arrival to their room and provided a brief overview of room service options.
  • Responded promptly to all requests from guests, providing assistance as needed in a friendly manner.
  • Managed accurate cash handling procedures when taking payment for orders or processing refunds.
  • Prepared silverware roll-ups, took out trash and washed dishes.
  • Took telephone orders, billed items to rooms and communicated orders to kitchen.
  • Arranged orders on service trays and oversaw sanitation and timeliness of delivery.
  • Followed up with guests regarding order quality to satisfaction.
  • Delivered pleasant guest experiences with friendly service and caring demeanor.
  • Engaged pleasantly with patrons and delivered information on beverage specials to encourage positive dining experience.

Restaurant Hostess

Four Queens
Las Vegas, Nevada
06.2023 - Current
  • Assigned seating arrangements based on customer preferences and restaurant policies.
  • Communicated with kitchen staff regarding customer feedback or complaints.
  • Monitored dining room activity to ensure all guests were receiving optimal service.
  • Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
  • Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
  • Adhered to all safety regulations set forth by the restaurant management team.
  • Greeted customers and escorted them to their tables.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Greeted guests and sat customers at tables or in waiting areas.

Food Runner

Four Queens
Las Vegas, Nevada
06.2023 - Current
  • Helped maintain organization of walk-in coolers and freezers according to health department regulations.
  • Maintained a clean and organized work area throughout shift operations.
  • Ensured compliance with health code regulations related to food storage temperatures.
  • Cleaned and sanitized work areas throughout shift including counter tops, floors, equipment.
  • Assisted in preparing dishes for service by garnishing and checking presentation.
  • Helped in training new food runners, sharing best practices and operational knowledge.
  • Supported the kitchen staff by restocking supplies and preparing ingredients during peak times.
  • Adhered to food safety and handling protocols to maintain a hygienic service environment.
  • Cleaned up spills and broken glassware and safely disposed of sharp pieces.
  • Maintained clean and orderly appearance throughout kitchen and dining area.
  • Supported serving staff in delivering accurate and well-presented food orders.

Cashier

Four Queens
Las Vegas, Nevada
06.2023 - Current
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Answered customer inquiries regarding store policies and procedures.
  • Resolved customer complaints professionally in accordance with company policy.
  • Followed company security procedures for handling large sums of money.
  • Issued receipts, refunds, credits or change due to customers.
  • Performed other duties as assigned by management.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Helped with purchases and signed customers up for rewards program.
  • Processed sales transactions to prevent long customer wait times.
  • Collected payments and provided accurate change.
  • Worked closely with front-end staff to assist customers.
  • Maintained work area and kept cash drawer organized.
  • Processed customer payments quickly and returned exact change and receipts.
  • Greeted customers promptly and responded to questions.

Education

High School Diploma -

Edison High School
Huntington Beach, CA
06-1993

Skills

  • Dish collection
  • Station restocking
  • Dining room cleaning
  • Table reset
  • Hazardous chemical handling
  • Time management
  • Working under pressure
  • Positive attitude
  • Turning tables
  • Quality assurance
  • Cleanliness maintenance
  • Customer service excellence

Timeline

Busser

Four Queens
06.2023 - Current

Food Server

Four Queens
06.2023 - Current

Room Service Server

Four Queens
06.2023 - Current

Restaurant Hostess

Four Queens
06.2023 - Current

Food Runner

Four Queens
06.2023 - Current

Cashier

Four Queens
06.2023 - Current

High School Diploma -

Edison High School

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Amy Jaeger