Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Amy Jaeger

Summary

Addiction recovery professional with proven ability to support clients through their recovery journeys. Known for fostering collaborative environment and adapting to changing needs to ensure positive outcomes. Skilled in crisis intervention and client counseling, and highly valued for reliability and team collaboration.

Experienced with addiction recovery and client support, offering empathetic care and therapeutic interventions. Utilizes crisis management techniques to effectively handle challenging situations. Strong understanding of client assessment and developing individualized treatment plans

Overview

2
2
years of professional experience

Work History

Technical Assistant

Desert Hope Recovery
03.2025 - Current
  • Facilitated strong relationships between patients, family members, and professional support networks to encourage long-term success in recovery efforts.
  • Check on clients every 15, 30, 45 & 60 minutes throughout the shift to ensure they're well being and activity.
  • Provide empathy, understanding and support to clients.
  • Track all movements/whereabouts /status of each client on iPads utilizing the Onelogin program.
  • Search clients belongings during the admissions process and or during a room search.
  • Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Collaborated with other addiction technicians in order to share best practices ideas and resources for continuous improvement of service quality.

Technical Assistant

Resolutions Las Vegas
03.2025 - Current
  • Greeted guests in with friendliness and professionalism.
  • BAC each client and search they're property when client returns to Resolutions
  • Perform rounds on client whereabouts and wellbeing every 2 hours
  • Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
  • Collaborated effectively with cross-functional teams to achieve shared goals in a timely manner.
  • Fostered positive client relationships by regularly updating them on clients progress and addressing concerns promptly.

Busser

Four Queens
06.2023 - Current
  • Reset and cleaned tables quickly to prepare for new customers.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Enhanced customer satisfaction by maintaining a clean and organized dining area.

Food Server

Four Queens
06.2023 - Current
  • Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
  • Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
  • Enhanced customer satisfaction by providing efficient and friendly food service.
  • Maintained clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Cultivated warm relationships with regular customers.
  • Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.

Room Service Server

Four Queens
06.2023 - Current
  • Kept track of deliveries made throughout shift using point-of-sale systems or manual logs.
  • Provided excellent customer service by answering questions about menu selections, dietary restrictions, and other related topics.
  • Checked all orders prior to delivering them to guest rooms for accuracy and quality control purposes.
  • Greeted guests upon arrival to their room and provided a brief overview of room service options.
  • Responded promptly to all requests from guests, providing assistance as needed in a friendly manner.
  • Managed accurate cash handling procedures when taking payment for orders or processing refunds.
  • Prepared silverware roll-ups, took out trash and washed dishes.
  • Took telephone orders, billed items to rooms and communicated orders to kitchen.
  • Arranged orders on service trays and oversaw sanitation and timeliness of delivery.
  • Followed up with guests regarding order quality to satisfaction.
  • Delivered pleasant guest experiences with friendly service and caring demeanor.
  • Engaged pleasantly with patrons and delivered information on beverage specials to encourage positive dining experience.

Restaurant Hostess

Four Queens
06.2023 - Current
  • Assigned seating arrangements based on customer preferences and restaurant policies.
  • Communicated with kitchen staff regarding customer feedback or complaints.
  • Monitored dining room activity to ensure all guests were receiving optimal service.
  • Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
  • Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
  • Adhered to all safety regulations set forth by the restaurant management team.
  • Greeted customers and escorted them to their tables.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Greeted guests and sat customers at tables or in waiting areas.

Food Runner

Four Queens
06.2023 - Current
  • Helped maintain organization of walk-in coolers and freezers according to health department regulations.
  • Maintained a clean and organized work area throughout shift operations.
  • Ensured compliance with health code regulations related to food storage temperatures.
  • Cleaned and sanitized work areas throughout shift including counter tops, floors, equipment.
  • Assisted in preparing dishes for service by garnishing and checking presentation.
  • Helped in training new food runners, sharing best practices and operational knowledge.
  • Supported the kitchen staff by restocking supplies and preparing ingredients during peak times.
  • Adhered to food safety and handling protocols to maintain a hygienic service environment.
  • Cleaned up spills and broken glassware and safely disposed of sharp pieces.
  • Maintained clean and orderly appearance throughout kitchen and dining area.
  • Supported serving staff in delivering accurate and well-presented food orders.

Cashier

Four Queens
06.2023 - Current
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Answered customer inquiries regarding store policies and procedures.
  • Resolved customer complaints professionally in accordance with company policy.
  • Followed company security procedures for handling large sums of money.
  • Issued receipts, refunds, credits or change due to customers.
  • Performed other duties as assigned by management.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Helped with purchases and signed customers up for rewards program.
  • Processed sales transactions to prevent long customer wait times.
  • Collected payments and provided accurate change.
  • Worked closely with front-end staff to assist customers.
  • Maintained work area and kept cash drawer organized.
  • Processed customer payments quickly and returned exact change and receipts.
  • Greeted customers promptly and responded to questions.

Education

High School Diploma -

Edison High School
06-1993

Skills

  • Detoxification support
  • Verbal communication
  • Professional boundaries
  • Relapse prevention
  • Family support
  • Self-care awareness
  • Motivational interviewing
  • Recovery planning
  • Substance abuse education
  • 12-step programs
  • Client advocacy

Languages

English
Native or Bilingual

Timeline

Technical Assistant

Desert Hope Recovery
03.2025 - Current

Technical Assistant

Resolutions Las Vegas
03.2025 - Current

Busser

Four Queens
06.2023 - Current

Food Server

Four Queens
06.2023 - Current

Room Service Server

Four Queens
06.2023 - Current

Restaurant Hostess

Four Queens
06.2023 - Current

Food Runner

Four Queens
06.2023 - Current

Cashier

Four Queens
06.2023 - Current

High School Diploma -

Edison High School

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