Skiing
Amy Jansen
Kerrville,TX
Summary
Childcare professional with extensive experience in supporting children with special needs in various settings. Known for effective communication and collaboration with families and multidisciplinary teams to ensure comprehensive care. Reliable and adaptable, consistently meeting evolving needs of children and their families while maintaining focus on positive outcomes and development.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
18
18
years of professional experience
Work History
Custom Home Builder
3 Twenty One Homes
05.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Managed and tracked clients orders, supervised installations, assured quality
- Created and executed design details and ordering for clients.
Substitute Teacher, K-5
Kerrville Independent School District
08.2021 - Current
- Managed daily classroom routines efficiently, promoting a structured environment conducive to learning.
- Established clear expectations for behavior and consistently enforced consequences in order to maintain an orderly classroom conducive to learning.
- Enhanced classroom management skills by implementing clear expectations and consistent consequences for behavior.
- Developed strong relationships with students, fostering a positive learning environment that promoted academic growth.
Special Needs Child Caregiver
My beautiful Child
Kerrville , Texas
10.2015 - Current
- Worked flexible hours across night, weekend, and holiday shifts.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Sales Associate/Travel
Ski.com
11.2006 - 05.2022
- Participated in professional development opportunities focused on enhancing knowledge of global destinations, cultures, customs regulations, visa requirements, and more; applied insights gained toward advising customers on trip planning considerations.
- Implemented proactive strategies for identifying potential clients through networking events, online forums, and industry conferences; successfully converted leads into loyal customers with personalized services tailored to their specific interests and preferences.
- Prepared detailed travel documentation for clients, including itineraries, tickets, vouchers, and relevant information, ensuring a seamless experience from start to finish.
- Streamlined booking processes for efficiency, reducing errors and improving customer satisfaction rates.
- Stayed up-to-date on industry trends, changes in regulations, and emerging destinations to better serve clients'' needs.
- Enhanced customer experience by promptly addressing concerns, resolving issues, and offering alternative solutions.
- Utilized exceptional communication skills to effectively tailor presentations of travel options according to each client''s unique requirements.
- Contributed to agency''s reputation for excellent customer service by consistently receiving positive feedback from satisfied clients.
- Developed and maintained strong relationships with clients to ensure repeat bookings and referrals.
- Effectively managed workloads during peak seasons, ensuring prompt response times and accurate bookings to meet the high demand.
- Increased revenue through the upselling of travel packages, insurance policies, and additional services.
- Delivered outstanding service during high-pressure situations such as assisting clients impacted by flight cancellations or delays.
- Demonstrated adaptability by efficiently handling last-minute changes or special requests from clients without compromising quality of service.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
Education
Bachelor of Arts - Marketing
Angelo State University
San Angelo TexasSkills
- Personnel management
- Financial analysis
- Customer service
- Document management
- Budget development
- Marketing expertise
- Strong work ethic
- Decision-making
- Dependable and reliable
Social skills development
Patience and tact
Emotional regulation support
Down syndrome awareness
Cognitive skills development
First aid and CPR
Problem-solving
Multitasking and organization
Compassion and empathy
Adaptability and flexibility
Individualized education plans
Non-verbal communication
Friendly and respectful
Teamwork and collaboration
Interests
Biking
Hiking
Reading
Nature
Work Preference
Work Type
Part TimeContract WorkGig WorkWork Location
RemoteHybridImportant To Me
Work-life balanceCompany CultureFlexible work hoursWork from home optionHealthcare benefitsPersonal development programsPaid time offPaid sick leaveTeam Building / Company Retreats401k matchStock Options / Equity / Profit SharingSoftware
Quickbooks
Quote
It’s not what happens to you, but how you reach to it that matters.
Epictetus
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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