AMY JEWELL
Huber Heights,OH
Summary
Delivering Leadership, Accountability, and Excellence. A dedicated professional who surpasses expectations and well adapted to a fast paced environment, resourceful, and innovative professional with expertise in management, customer service, HR, and leadership. Skilled in providing strategic leadership of short- and long-term goals through the use of innovative techniques. Adept at enhancing team performance, and proactively identifying opportunities for development and advancement. Looking to utilize my expertise and experiences to develop a long-term career with a future- oriented, reputable organization. Seasoned and educated in Customer loyalty.
Overview
26
26
years of professional experience
Work History
Catering Team Leader
Midway College
St Midway, KY
01.2002 - 10.2005
- (Kim Bauer 859-846-4421
- Handled catering scheduling, ordered food and planned events.
- Coordinated with event planners for floor and table layouts, guest numbers and overall catering needs.
- Met with clients to outline desired goals and prepared quotes for overall catering costs.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
- Hired and trained both permanent and temporary staff members.
- Secured new clients and accounts by analyzing and catering products to specific needs.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Set schedules for 10 staff by planning and designating shifts and hours.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Promoted catering packages with most profitable outcomes without sacrificing client desires.
- Monitored food preparation, production and plating for quality control.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Directed activities of team of skilled kitchen workers preparing and serving meals.
Operator Supervisor
Hyatt Plaza
Lexington, KY
01.1999 - 01.2002
- Trained team members in successful strategies to meet operational and sales targets.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Submitted reports to senior management to aid in business decision-making and planning.
Make-up artist
Senegenece
USA, USA
01.2015 - 08.2019
- 5 years
- Delivered great client service as a make-up artist by understanding the needs of the client, provided quality consultations, and completing requested services in an efficient, and professional manner
- Prepared the skin before applied makeup, used cleaning, toning, and moisturizing techniques for different skin types
- Applied makeup to clients used a color palette and different tools such as mascara, sponges, eyebrow shapers, lip liners, brushes, and applicators
- Took measures to prevent harmful side effects as a result of using advanced makeup items on clients, to avoid damage
- Instructed clients on the finest looks for their style, then analyses which services they need to get the desired look
- Ensured that all makeup applied to client’s blends with their skin tone, to make it more believable and fitting
- Matched skin color to color palettes to determine the best looks., ) 1414 US 127 Frankfort, 40601 (Tom 502-875-3366)
- Kept up-to-date with style industry standards, trends and techniques to provide optimal aesthetics services to every client.
- Conducted consultations to understand client's desired outcome and assessed skin type and face structure.
- Maintained full stock of inventory and properly sanitized makeup tools to avoid spread of infection.
- Professionally applied makeup to 125+ clients per month for outings, proms, weddings, funerals and other special occasions and events.
- Scheduled onsite and offsite makeup appointments for clientele.
- Conducted makeup classes for group of 20+ students.
- Maintained sales goal of $250.00 per day.
- Answered phone calls and emails to schedule client appointments.
- Consistently received positive performance reviews from guests.
- Kept detailed records of customer information and services provided to increase return customers by 100%.
Customer Service Representative
The Ups Store
Frankfort, Kentucky
01.2006 - 01.2007
- Provided excellent, to walk-in customers and phone inquiries
- Took responsibility for the customer's shipping needs and provided feasible solutions
- Advised our valued customers by giving accurate information on our range of goods, services, and best-value options
- Assisted consumers with their document needs, packed the item for shipment and managed the shipment
- Organized packages by address and location before it is sent to the carrier who will deliver it
- Rewarded for excellence in customer services relationship.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
Customer Support Executive
Hotel Inn
Frankfort, Kentucky
01.2004 - 01.2005
- Provided excellent, to customers by greeting them and offering assistance with services
- Received guests professionally and pleasantly, exceeded their expectations from arrival to departure
- Monitored the quality of the food and service and making sure that their outlets perform well
- Ensured that health and safety regulations are strictly observed, recorded and archived
- Supported human resource procedures by arranging appointments, and keeping records and information
- Resolved customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism
- Supported daily activities by maintaining consistency, standards, and fulfilling guests' need.
- Listened to customers' questions and concerns to provide answers or responses.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Maintained consistent communication with leadership team to manage customer service effectiveness by monitoring performance and assessing metrics.
- Built strong relationships with field operations team to support business development opportunities and improve service.
- Organized customer information and account data for business planning and customer service purposes.
- Monitored phone, fax and electronic database systems for incoming customer inquiries.
- Established and monitored customer service standards by employing recognized and comprehensive benchmarks.
- Obtained signatures for financial documents and invoices.
Lead Consultant
Holiday Inn Plaza, 405 Wilkerson BLVD
Frankfort, KY
01.2004 - 01.2005
- (Rev
- Mike Miles 502-227-5100
- Identified business issues through careful collaboration with key stakeholders.
- Prioritized projects and project tasks depending upon key milestones and deadline dates.
- Determined areas for improvement and implemented processes to alleviate problems.
- Developed program schedules and monitored milestones, managing production flow to guide production orders to correct and timely completion.
- Received customer orders, quoted pricing information, performed consultative selling to customers and recommended company products and services tracks.
- Evaluated entry and exit criteria for applications, working with clients to capture enterprise technical requirements comprehensively.
Event Caterer
Personal Touch Catering
Frankfort, KY
01.2003 - 01.2004
- (Akhila Klein 502-695-0559)
- Followed all safety instructions to avoid injuries when operating heavy equipment in kitchen.
- Cooked for large groups of people and managing various types of food for large events.
- Met face-to-face with clients of diverse backgrounds to discuss specific needs and considerations, designing unique garnishes, table settings and plate displays to suit each group's theme.
- Observed federal and local kitchen safety regulations to prevent food borne illnesses.
- Addressed customer complaints with openness and proactivity, attending to concerns personally and offering creative solutions to uncharted problems with food availability, temperature and quantity.
- Created catering menu based upon client specifications, event type, dietary needs and budget.
- Ordered food items and supplies needed to fulfill catering jobs.
- Sampled each dish for quality control prior to serving, identifying mistakes and solving immediately.
- Crafted exciting catering options for clients.
- Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas.
- Disciplined and dedicated to meeting high-quality standards.
Assistant Manager
Pizza Hut
Louisville, KY
01.1996 - 01.2002
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
Insurance Representative
University Of Kentucky
Lexington, KY
01.1999 - 01.2001
- Provided excellent, to all clients by knowledgeably answering questions; proactively solving problems, and creating a welcoming environment
- Demonstrated proficiencies in telephone and front-desk reception within a high-volume environment
- Responsible for arranging appointments and scheduling meetings, kept track of the HR management team's calendar
- Protected client’ rights by maintained the confidentiality of medical, personal, and financial information
- Managed and participated in all financial functions within the company, including accounting, payroll, account receivables, expenses, and acquisitions
- Prepared and submitted billing data and medical claims to insurance companies.
- Kept detailed records on individual insurance claims and incorporated into detailed client files.
- Sold auto, home, life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Supervised insurance claims for equitable resolutions on behalf of both client and insurer.
- Acted as emotional support for customers experiencing catastrophic situations.
- Contacted underwriter and submitted appropriate forms to obtain binder coverage.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Maintained high standards of customer service by building relationships with clients.
- Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
Financial Aid Advisor
Kentucky, Scovell
Hall Lexington, KY
01.1999 - 01.2001
- Provided financial aid counseling to enrolled and prospective students.
- Reviewed initial financial aid applications for accuracy and compliance with reporting standards.
- Accepted and processed account payments.
- Designed financial aid reward packages, aligning contents with individuals' monetary and logistical needs.
- Counseled students and parents about financial aid options and program details.
- Helped individuals complete physical and electronic paperwork such as FAFSA.
- Represented financial aid office at group meetings with high school students and parents.
- Presented financial aid workshops to help groups of students and parents navigate process.
- Reviewed financial aid appeals, issuing secondary and final judgments on award packages.
- Processed unique financial aid profiles for undergrad and post-grad applications.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Helped college students obtain financial aid through loan programs.
Technical Support Specialist
DISH
Dayton, OH
12.2021 - Current
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Submitted service tickets for equipment maintenance requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Recorded and maintained relevant notes for each client and work order.
- Monitored systems in operation and input commands to troubleshoot areas.
- Received inbound phone calls transferred from Tier 1 specialists to research and resolve advanced technical issues.
- Performed technical troubleshooting and diagnosis, software installation and information gathering to keep infrastructure operational.
- Developed proactive tools to assist customers and internal support organization.
- Assessed technical complexity of tickets to escalate to Tier 3 team.
- Analyzed code to assist support team in finding solutions and workarounds to problems.
- Dispatched field service technicians to correct issues requiring in-person technical assistance.
- Mentored less experienced team members to improve customer responses and work towards one-touch tickets.
Education
BA - Psychology
Northcentral University
Skills
- Proficient Research Skills
- Seeks and Assumes Responsibility
- Experienced In Psychological
- Foundations
- Decision-Making
- Active Listening
- Proven Proficiencies In Classroom
- Relationship Building
- Customer Services
- Time Management
- Exceptional Punctuality
- Strong Work Ethic
- Well-Organized
- Team Player
- Leadership
- Effective Communication
- Multitasking
- Work Under Pressure
- Problem Analysis & Resolution
- Filling & Organization
- Customer Satisfaction
- COMPUTER SKILLS
- MS Word
- Style Ease
- MS Power Point
- MS Excel
- MS Outlook
- Customer Inquiries
- Supply Ordering and Management
- Production Reporting
- Alcoholic Beverage Service
- Service Training
- Front of House Management
- Orientation and Onboarding
- Employee Performance Evaluations
- Payroll Preparation
- Labor and Overhead Cost Estimation
- Payment Acceptance
- Fire Safety Regulations
- Performance Improvement
- Brand Loyalty
- Member Services
- Delegating Assignments and Tasks
- Guest Relations
- Investigating Complaints
- Equipment Maintenance
- Anticipating Problems
- Detailed Documentation
Mountain Biking
There is nothing like being on my bike riding trails and crashing.
Additional Information
I am well rounded and content in life. I would like to gain employment with a reputable company and gain more skills and knowledge.
Timeline
Technical Support Specialist
DISH
12.2021 - Current
Make-up artist
Senegenece
01.2015 - 08.2019
Customer Service Representative
The Ups Store
01.2006 - 01.2007
Customer Support Executive
Hotel Inn
01.2004 - 01.2005
Lead Consultant
Holiday Inn Plaza, 405 Wilkerson BLVD
01.2004 - 01.2005
Event Caterer
Personal Touch Catering
01.2003 - 01.2004
Catering Team Leader
Midway College
01.2002 - 10.2005
Operator Supervisor
Hyatt Plaza
01.1999 - 01.2002
Insurance Representative
University Of Kentucky
01.1999 - 01.2001
Financial Aid Advisor
Kentucky, Scovell
01.1999 - 01.2001
Assistant Manager
Pizza Hut
01.1996 - 01.2002
BA - Psychology
Northcentral University
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