AMY J. HAYES

• Provide administrative and reporting support to project managers and clients in a collaborative, deadline-driven environment.
• Communicate with diverse clientele and ensure accuracy and confidentiality in data and reporting.
• Track project progress, analyze budgets, and prepare detailed documentation for completion reports.

Counseling-Relevant Skills:

• Developed advanced organizational and documentation habits essential to ethical recordkeeping.
• Strengthened interpersonal communication and client service skills through daily professional contact.
• Fostered a supportive, solution-focused approach to team collaboration and problem-solving.

• Provided consistent emotional and developmental support to children from infancy through early childhood.
• Created and implemented structured daily routines and educational activities tailored to each child's needs.
• Partnered with parents to maintain consistency in behavior management and emotional support.

Counseling-Relevant Skills:

• Cultivated empathy, attunement, and reflective listening — foundational to Play Therapy.
• Applied developmental and emotional awareness to nurture safe, trusting relationships.
• Supported social-emotional growth through play, structure, and creative engagement.

• Assisted child protection caseworkers during emergency response and family court cases.
• Documented case observations, supervised visitations, and transported children to safe placements.

Counseling-Relevant Skills:

• Gained experience with trauma-informed care and child welfare systems.
• Strengthened ability to observe, assess, and report sensitive information with objectivity and compassion.
• Learned the importance of advocacy, safety, and consistency in children's emotional well-being.

• Maintained accurate student and employer data and supported career development programming.
• Assisted counselors with workshop transcription, documentation, and communication tasks.

Counseling-Relevant Skills:

• Supported counselor-led initiatives focused on student empowerment and goal setting.
• Practiced attentive listening and professional communication with diverse student populations.