Summary
Overview
Work History
Education
Skills
Websites
Affiliations
Certification
Timeline
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Amy J. Kaiser

Amy J. Kaiser

Fort Worth,TX

Summary

Account Executive with extensive experience at Worthy.com, focusing on client relations and strategic recommendations. Demonstrated success in diamond procurement and vendor negotiations, leading to significant sales growth and enhanced operational efficiency. Strong problem-solving skills drive exceptional customer service and foster team development. Proficient in Microsoft technologies and various customer service platforms.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Account Executive

Worthy.com
Manhattan, New York
08.2022 - Current
  • Cultivated strong client relationships through consistent communication and follow-ups.
  • Collaborated with internal teams to enhance account management processes.
  • Conducted market research to uncover new business opportunities and emerging trends.
  • Monitored account performance, delivering strategic recommendations for improvement.
  • Provided prompt customer service support to resolve issues efficiently.
  • Engaged key decision makers through regular visits and follow-up calls.
  • Participated in training sessions focused on sales techniques and industry regulations.
  • Advised customers on best practices for product usage and maintenance procedures.

Diamond Expert

Diamonds Direct
Dallas, TX
01.2020 - Current
  • Generated sales of $1.7M in first year, significantly exceeding sales goal by of $500K.
  • Oversaw sales process, customer service delivery, profit turnout analysis, inventory, and stock maintenance, while improving store appearance, visual merchandise and displays.
  • Worked with clients on custom creations, relaying with vendors the client’s vision and overcoming any custom issues.
  • Maintained a net GP% of 42% with 34% being the stores average.

Director of Procurement

EPC Group
Houston, TX
01.2019 - 01.2020
  • Manage the nationwide product procurement operations of the store including goods and services that support the company and its customers, with firm consideration for efficiency.
  • Oversee 2 direct reports while effectively handling an annual operating budget of $10M.
  • Lead contracting, negotiations, and auditing of long-term supplier qualifications, resulting in more cost-efficient partnerships and translating into a reduction in expenses by 12%.
  • Develop category strategies and implementation and supply base development to leverage the supply chain; spearhead quality processes to resolve all quality-related issues.
  • Microsoft Teams Trainer – train companies end users to utilize Teams.

Buyer – (Peoples Jewelers – Canada) Diamond Fashion

Signet
Irving, TX
01.2017 - 01.2019
  • Directed the negotiation and management of a $47-million inventory for 112+ stores, while providing ad-hoc and sales analysis, and training and developing assistant buyers.
  • Developed strategies to ensure high sales consistency for Diamond Fashion throughout the Canadian market through evaluation and assessment of the buying decisions of consumers.
  • Collaborated with the marketing team for print production and various digital platforms.

Buyer – Bridal

Helzberg Diamonds
Kansas City, MO
01.2011 - 01.2017
  • Expanded the Bridal Department by 3% and increased unit sales by 3% in 2016.
  • Secured two promotions towards Buyer position, within the first 3 years in the company.
  • Managed the purchasing and maintenance of a $50-million inventory for 200+ stores.
  • Led the sales analysis for all stores, evaluating and assessing all store inventories and proactively formulating business strategies for the Engagement and Bridal market.
  • Oriented, trained, and evaluated performance of an assistant buyer and a detail assistant.

Insurance Replacement Specialist/Senior Sales Associate

Tivol
Kansas City, MO
01.2006 - 01.2008

Diamond Fashion & Colored Stone Corporate Buyer

Samuels Jewelers
Austin, TX
01.2004 - 01.2006

Senior Sales Associate

Mazzarese Fine Jewelry
Leawood, KS
01.2002 - 01.2004

Sales Associate

Black, Starr & Frost & Chopard Boutique
Costa Mesa, CA
01.2000 - 01.2002

Education

Diamond Diploma -

Gemological Institute of America
01.2001

Graduate of Gemological Science -

Texas Institute of Jewelry Technology
01.2000

Liberal Art

Kansas University
01.2000

Skills

  • Jewelry and watch sales
  • Diamond procurement
  • Store operations and merchandising
  • Product design and development
  • Purchasing strategies
  • Vendor negotiations
  • Customer service and relations
  • Data analysis
  • Team development
  • Quality assurance
  • Conflict resolution
  • Strategic planning
  • Inventory management
  • Insurance processes
  • Microsoft Office 365 proficiency
  • Slack proficiency
  • Aircall proficiency
  • Gladly proficiency

Websites

Affiliations

  • Houston Rodeo Volunteer 2019 - 2023
  • Helzberg Helps (Make a Wish Foundation) Secretary & Volunteer 2014 - 2017

Certification

  • TABC certified

Timeline

Account Executive

Worthy.com
08.2022 - Current

Diamond Expert

Diamonds Direct
01.2020 - Current

Director of Procurement

EPC Group
01.2019 - 01.2020

Buyer – (Peoples Jewelers – Canada) Diamond Fashion

Signet
01.2017 - 01.2019

Buyer – Bridal

Helzberg Diamonds
01.2011 - 01.2017

Insurance Replacement Specialist/Senior Sales Associate

Tivol
01.2006 - 01.2008

Diamond Fashion & Colored Stone Corporate Buyer

Samuels Jewelers
01.2004 - 01.2006

Senior Sales Associate

Mazzarese Fine Jewelry
01.2002 - 01.2004

Sales Associate

Black, Starr & Frost & Chopard Boutique
01.2000 - 01.2002

Diamond Diploma -

Gemological Institute of America

Graduate of Gemological Science -

Texas Institute of Jewelry Technology

Liberal Art

Kansas University

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Amy J. Kaiser