Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Amy Jo Childers

Lincolnton

Summary

Driven to help residents maintain physical and mental faculties through targeted activities programs. Attentive to specific resident requirements with proficiency handling administrative, planning and logistical needs with little oversight or assistance.


Knowledgeable and dedicated customer service professional with extensive experience in retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.


Overview

17
17
years of professional experience
1
1
Certification

Work History

Assistant Activities Director

Carolina Care Health and Rehabilitation
04.2023 - Current



  • Managed the activities calendar efficiently to ensure timely promotion of upcoming events.
  • Established a welcoming environment for new residents, ensuring their smooth integration into the community.
  • Improved resident participation by creating tailored activities to meet individual interests and needs.
  • Ensured compliance with safety regulations during all planned activities, prioritizing resident wellbeing above all else.
  • Collaborated with other departments for seamless event coordination, resulting in well-executed activities.
  • Planned and directed activities such as bingo, board games, and crafts.
  • Led daily exercises to promote development and maintenance of physical and mental abilities.
  • Worked closely with healthcare providers to accommodate specific needs or restrictions when planning activities for residents with health concerns.
  • Managed the activities calendar efficiently to ensure timely promotion of upcoming events.
  • Organized special events such as holiday parties or themed nights, fostering a sense of community among residents.
  • Adapted quickly to changing circumstances or unforeseen challenges during events, delivering seamless experiences despite obstacles.
  • Maintained accurate records of resident attendance at activities, allowing for informed decision-making regarding future programming choices.
  • Assisted with safety and emergency planning to secure patient safety while at facility and prevent injury.


Transport Driver

Carolina Care Health and Rehabilitation
04.2023 - Current
  • Safely secured clientele in wheelchairs in van for successful, safe transportation.
  • Maintained professional image and attitude to positively represent transport company and help build reputation for excellent customer service.
  • Successfully operated GPS devices, radios and cellular devices to optimize route and maintain dispatch communications.
  • Ensured timely transportation by effectively planning routes and managing schedules for multiple appointments.
  • Safely transported patients with various medical needs to hospitals, nursing homes, doctor's appointments, dialysis centers, and other healthcare facilities.
  • Reduced stress for patients by offering emotional support during transport and ensuring they were comfortable throughout the journey.

Receptionist

Carolina Care Health and Rehabilitation
04.2023 - Current
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Maintained visitor log for entering and leaving facility for security purposes.

Nutrition Service Worker

Carolina Care Health and Rehabilitation
04.2023 - Current
  • Served nutritious meals while accommodating dietary restrictions and preferences of each resident in the nursing home setting.
  • Demonstrated flexibility to adapt quickly to changing resident needs or last-minute menu adjustments due to unforeseen circumstances.
  • Maintained a positive work atmosphere by fostering teamwork among colleagues and demonstrating strong communication skills.
  • Delivered exceptional customer service during meal times, addressing patient concerns and requests promptly.
  • Bussed and reset tables to keep dining room and work areas clean.

Freelance Hair Stylist

Self Employed
02.2018 - Current
  • Maintained regular client list
  • Scheduled client appointments and rearranged individual time slots to meet demand.
  • Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Developed loyal following of clients by providing high-quality services.
  • Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
  • Maintain meticulous records for inventory management as well as bookkeeping to insure correct client information and records of payments

Hairstylist

The WhiteHouse Salon And Spa
10.2010 - 01.2018
  • Offered professional cuts, color and varies services to salon customers.
  • Maintained high number of return customers through precise cutting, coloring and styling of clients’ hair.
  • Demonstrated thorough knowledge of all salon products and services.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Used social media platforms to promote salon and services.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Maintained regular client list and successfully handled walk-in customers.
  • Mixed pigments and used proper techniques to achieve desired color.
  • Attended classes and seminars to stay up-to-date on latest trends.
  • Maintained a clean environment according to NC State Board of Cosmetology

Store Manager

SalonCentric
04.2008 - 10.2010
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Recruited, hired, and trained personnel, working to establish key internal functions and outline scope of position
  • Approved regular payroll submissions for employees.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Rotated merchandise and displays to feature new products and promotions.
  • Attended and worked Hair Shows, classes and seminars to stay up-to-date on latest trends.

Education

Cosmetology License - Cosmetology

Carolina Academy - A Paul Mitchell School
Gastonia, NC
07.2002

High School Diploma - undefined

West Lincoln High School
Lincolnton, NC
06.1995

Skills

  • Social Media Platforms
  • Cash Register Operations
  • Business Operations
  • POS Terminal Operation
  • Desktop and Laptop Computers
  • Supply Monitoring
  • Accounting and Billing
  • Spreadsheet Tracking
  • Electronic Calendar Management
  • Detail-Orientated
  • Time Management
  • Brand Management
  • Verbal and Written Communication
  • Team Leadership
  • Customer Relationship Management
  • Billing and Invoicing
  • Excellent Multitasking Abilities
  • Budget Administration
  • Organizational Skills
  • Microsoft Office
  • Scheduling
  • Documentation
  • Job Assignments
  • Coaching and Training
  • Collaborative mindset
  • Activity planning
  • Resident support
  • Event scheduling
  • Socialization support
  • Activity organization
  • Organizational skills

Certification

CPR Certified

NCDL

Timeline

Assistant Activities Director

Carolina Care Health and Rehabilitation
04.2023 - Current

Transport Driver

Carolina Care Health and Rehabilitation
04.2023 - Current

Receptionist

Carolina Care Health and Rehabilitation
04.2023 - Current

Nutrition Service Worker

Carolina Care Health and Rehabilitation
04.2023 - Current

Freelance Hair Stylist

Self Employed
02.2018 - Current

Hairstylist

The WhiteHouse Salon And Spa
10.2010 - 01.2018

Store Manager

SalonCentric
04.2008 - 10.2010

High School Diploma - undefined

West Lincoln High School

Cosmetology License - Cosmetology

Carolina Academy - A Paul Mitchell School