Amy Johnson
League City,TX
Summary
ABOUTME Experienced in running efficient, high-occupancy properties to achieve financial targets and earn the maximum profits. Effortlessly oversee maintenance, office administration, and day-to-day operations. Skilled at building long-lasting relationships with tenants and vendors to support long-term property success Well-qualified manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision-makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Seasoned manager bringing proven skills in negotiating, and preparing agreements. Meticulous, well-organized, and decisive field professional skilled at cultivating and deepening productive relationships with owners, companies, and agency representatives. Ready to bring knowledge and abilities to challenging roles with the potential for long-term career advancement and success. Well-qualified manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
13
13
years of professional experience
Work History
HOA Property Manager
Community Management Solutions
07.2022 - 06.2023
- Answering community questions via phone and email
- Maintaining policy and records
- Collecting HOA fees
- Managed and implemented policies and guidelines in five communities.
- Collecting and tracking accurate fee assessments
- Maintaining common and shared amenities
- Enforcing Covenants, Conditions, and Restrictions (CC&Rs)
- Managing internal communications with Homeowner Association Board of Directors and management team.
- Dealing with insurance and loans on behalf of associations, and more.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
Community Manager
Cedar Lakes Apartments
07.2017 - 09.2021
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins, and move-outs.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Review staff performance regularly, communicate expectations, and hold associates accountable through training, mentoring, performance improvement plans, and, as final resource, corrective action.
- Exceed budgeted occupancy and monthly delinquency by 3%
- Reduce monthly expense costs by 15%, negotiating pricing and fees, while ensuring continuation and enhancements of services
- Maintain closing ratio of 70%
- Produce weekly and monthly community performance reports and align team to meet leasing goals
Substitute Teacher
Wentzville School District
09.2013 - 05.2017
- Final resource, corrective action
- Exceed budgeted occupancy and monthly delinquency by 3%
- Reduce monthly expense costs by 15%, negotiating pricing and fees, while ensuring continuation and enhancements of services
- Maintain closing ratio of 70%
- Produce weekly and monthly community performance reports and align team to meet leasing goals
- Responsible for teaching students and following lesson plans provided by teachers
- Maintained student records regarding grades and homework
- Consulted with Administrators regarding questions and concerns
- Quality Control
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Took over class for regular classroom teacher, managing assignments, student needs, and recordkeeping.
- Communicated with parents regarding lesson plans and upcoming activities and provided feedback on student performance.
- Taught diverse subjects for grades K-8, successfully delivering seamless teaching in absence of regular teacher.
- Counseled students with adjustment or academic problems.
- Prepared objectives and outlines for courses of study by following curriculum guidelines or requirements of states and schools.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Quality Control Manager
Clayton Sleep Institute
01.2010 - 12.2013
- Reviewing and ensuring accuracy of all study related files
- Maintained a continual process of quality control review, and implementing general quality process and documentation, and tracking overall QA/QC performance
- Ensured regulatory compliance and quality assurance interactions with other departments
- EXPERIENCE
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Updated quality control standards, methods, and procedures to meet compliance requirements.
- Collaborated with development teams, internal customers, and product line management to verify delivery of desired quality requirements to distributors.
- Managed and archived quality documentation and participated in internal and external quality audits.
- Wrote and implemented new rework procedures to standardize processes and streamline workflow.
- Developed and analyzed quality control processes and deliverables to determine present standards and establish recommended action plans.
Education
Bachelors - Elementary Education
GRAND CANYON UNIVERSITY
Phoenix, AZ05.2017
Masters - Special Education
Grand Canyon University
05.2018
MBA - Accounting And Business Management
Grand Canyon University
Phoenix, AZ01.2021
Skills
- Compliance
- Adaptability
- Profit and Loss
- Active Listening
- Conflict Resolution
- Organization
- Accounting
- Budget Forecasting
- Preventive Maintenance
- Property Management Software Understanding
- Fair Housing Laws Knowledge
- Screening Processes
- Increasing Occupancy
- Cedar Lakes Apartments
- Community Manager
- Review staff performance regularly, communicate expectations, and hold associates
- Accountable through training, mentoring, performance improvement plans, and, as a
- Tenant and Eviction Laws
- Property Tours
- Staff Management
- Staff Development
- Constructive Feedback
- Process Improvement
- Staff Supervision
- Marketing
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
HOA Property Manager
Community Management Solutions
07.2022 - 06.2023
Community Manager
Cedar Lakes Apartments
07.2017 - 09.2021
Substitute Teacher
Wentzville School District
09.2013 - 05.2017
Quality Control Manager
Clayton Sleep Institute
01.2010 - 12.2013
Bachelors - Elementary Education
GRAND CANYON UNIVERSITY
Masters - Special Education
Grand Canyon University
MBA - Accounting And Business Management
Grand Canyon University