Amy Johnson
Tucson,AZ
Summary
Passionate, detail-oriented, and enthusiastic about serving others
through collaboration, organization, and the motivation to
always do the right thing.
Overview
6
6
years of professional experience
Work History
Finance Counselor I
Southern New Hampshire University (COCE)
09.2021 - Current
- Worked with learners through multiple modes of contact (phone, email, live chat, SMS) to provide informed knowledge and advice on
Federal Financial Aid, student account billing, and registrar policies. - Provided in-depth insight on the long-term responsibilities of loan
borrowing and other crucial financial literacy topics. - Partnered with multiple outside departments to
optimize the student experience for learners throughout their degree.
Assistant Restaurant and Banquet Manager
Forty Niner Country Club
01.2021 - 09.2021
- Scheduled hours, assigned duties, and provided daily support
to more than 25 food and beverage staff members. - Organized and directed new hire training programs, and
evaluated employee performance standards. - Investigated and efficiently resolved guest concerns regarding
product, service, and accommodations. - Coordinated with several other department leaders and staff
to ensure optimal service to guests for tournaments,
weddings, and other special events.
Restaurant and Banquet Server
Forty Niner Country Club
10.2017 - 01.2021
- Greeted and established rapport and relationships with guests
and members. - Resolved guest complaints quickly and efficiently.
- Coordinated with activities of all department staff to provide
superior service to patrons and increase weekly revenue by 10%
during peak season.
Education
Some College (No Degree) -
University of Arizona
Tucson, AZHigh School Diploma -
Cienega High School
Vail, AZ05.2017
Skills
- Strategic Planning
- Effective Communication
- Organization
- Detail-Oriented Efficiency
- Proficiency in Microsoft Office (Word, Excel, etc)
Timeline
Finance Counselor I
Southern New Hampshire University (COCE)
09.2021 - Current
Assistant Restaurant and Banquet Manager
Forty Niner Country Club
01.2021 - 09.2021
Restaurant and Banquet Server
Forty Niner Country Club
10.2017 - 01.2021
Some College (No Degree) -
University of Arizona
High School Diploma -
Cienega High School
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