Amy Johnson
Beaverton,OR
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Dedicated Industry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Proactive and meticulous Job Title with over Number years of experience in Type industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation. Proficient Job Title delivering encouragement and feedback to help employees be successful. Energetic professional with great poise. Well-trained in Skill. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Manager
Mcdonalds
09.2020 - 02.2024
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Care Partner
Waterhouse Ridge Memory Care
07.2019 - 10.2020
- Implemented creative approaches to engage patients in leisure activities, promoting social interaction and mental stimulation.
- Performed basic wound care duties under nurse supervision, promoting healing and preventing infection.
- Verified patient insurance eligibility and entered patient information into system.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Contributed to a welcoming atmosphere by maintaining clean and organized patient rooms, common areas, and workspaces.
- Ensured patient safety through regular room checks and vigilance regarding potential hazards or concerns.
- Built strong relationships with clients to deliver emotional support and companionship.
Manager
Taco Bell Restaurant
06.2018 - 12.2019
- Developed and maintained relationships with customers and suppliers through account development.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Established robust risk mitigation strategies to safeguard against potential operational challenges or disruptions.
Shift Manager
Carls Jr
04.2016 - 08.2018
- Coached crew members to optimize performance and motivate toward more efficient work.
- Oversaw loading and unloading of packages in warehouse.
- Built relationships with customers and managed accounts to drive revenue and profit.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Conducted regular evaluations of employee performance, identifying areas for improvement and offering targeted guidance for skill development.
- Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
Crew Member
Jack In The Box
02.2003 - 08.2005
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Strengthened workplace safety by promptly identifying potential hazards and taking corrective action as necessary.
- Stocked shelves to organize aisles in assigned department.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Replenished serving stations with fresh food and cleaned up spills.
- Prepared products following restaurant, health, and safety standards and procedures.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Crew Member
Buger King
02.1997 - 12.2000
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Strengthened workplace safety by promptly identifying potential hazards and taking corrective action as necessary.
- Stocked shelves to organize aisles in assigned department.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Collaborated with team members to complete orders.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Brewed coffee and tea and changed out drink station syrups.
- Accurately operated cash register to process customer payments.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Completed milkshakes and ice cream desserts for customers.
Education
High School Diploma -
Glencoe High School
Hillsboro, OR06.2000
Skills
- Verbal and written communication
- Computer Skills
- Performance Tracking and Evaluation
- Documentation And Reporting
- Operations Management
- Problem Resolution
- Staff Training and Development
- Business Analysis and Reporting
- Performance Management
- Budget Administration
- Team Development
- Shift Scheduling
- Staff Management
- Staff Training
- Hiring and Training
- Sales management
- Customer Relationship Management
- Decision-Making
- Customer Relationship Management (CRM)
- Time Management
- Negotiation and Conflict Resolution
- Schedule oversight
- Teamwork and Collaboration
- Training and Development
- Performance reviewing
- Customer Service
- Strategic Planning
- Scheduling and Coordinating
- Team Leadership
- Complex Problem-Solving
- Onboarding and Orientation
- Dependable and Responsible
- Basic Math
- Excellent Communication
- Organization
- Problem-Solving
- Self-Directed
- Friendly, Positive Attitude
Certification
- CM - Certified Manager Certification
Food handlers
Food handlers card
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
When I look back on my past and think how much time I wasted on nothing, how much time has been lost in futilities, errors, laziness, incapacity to live; how little I appreciated it, how many times I sinned against my heart and soul—then my heart bleeds. Life is a gift, life is happiness, every minute can be an eternity of happiness!
Fyodor Dostoevsky
Timeline
Manager
Mcdonalds
09.2020 - 02.2024
Care Partner
Waterhouse Ridge Memory Care
07.2019 - 10.2020
Manager
Taco Bell Restaurant
06.2018 - 12.2019
Shift Manager
Carls Jr
04.2016 - 08.2018
Crew Member
Jack In The Box
02.2003 - 08.2005
Crew Member
Buger King
02.1997 - 12.2000
High School Diploma -
Glencoe High School