Amy Johnson
Stockton,CA
Summary
Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.
Overview
4
4
years of professional experience
Work History
Store Manager
Family Dollar
Copperopolis, CA
04.2020 - 04.2024
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Implemented efficient systems for tracking stock movement.
- Analyzed financial data to identify areas of improvement.
- Maintained accurate records of employee performance reviews.
- Created weekly work schedules for store personnel.
- Performed regular price checks to ensure competitive pricing.
- Assessed operational efficiency of the store's departments.
- Managed daily banking activities such as deposits and withdrawals.
- Prepared monthly reports on sales figures, expenses, profits.
- Developed relationships with suppliers to negotiate better prices.
- Updated POS system with new products and promotional offers.
- Planned special promotions or discounts based on market trends.
- Trained and mentored associates to teach daily tasks and procedures.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Monitored employee performance and identified performance gaps for corrective action.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Updated and maintained store signage and displays.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Formed and sustained strategic relationships with clients.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Implemented successful business strategies to increase revenue and target new markets.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Monitored progress by establishing plans, budgets and measuring results.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
Education
High School Diploma -
Manteca High School
Manteca, CA06-1994
Skills
- Store Merchandising
- Loss Prevention
- Talent Recruitment
- Store operations oversight
- Report Generation
- POS Systems
- Competitor Monitoring
- Retail Inventory Management
- Team Development
- Operations Management
- Shift Scheduling
- Operational budgeting
- Customer Service Management
- Promotional planning
- Employee Training
- Budget Administration
- Partnership Building
- Supply Ordering
- Payroll Management
- Budgeting and cost control
- Inventory Oversight
- Customer Service
- Store opening and closing procedures
- Process Improvements
- Inventory Control
- Problem-Solving
- MS Office proficient
- Marketing and Promotions
- Employee Scheduling
- Sales expertise
- Sales Analysis
- Outstanding communication skills
- Vendor Management
- Flexible Schedule
- Inventory Management
- Sales professional
- Leading Staff Meetings
- Strategic thinker
- Sales Promotions
- Relationship building and management
- Program implementation
- Accurate Cash Handling
- Recruitment and hiring
- Root Cause Analysis
- Opening and closing procedures
- Sales Coaching
- Culture development
- Friendly and Positive
- Product Merchandising
- Customer Relations
- Advertising and marketing
- Retail Merchandise Quality Standards
- Multitasking and Organization
- Store Opening and Closing
- Loss Prevention Procedures
- Team Building and Leadership
- Documentation And Reporting
- Operations
- Security System Monitoring
- Order Management
- Employee supervision and motivation
- Leadership Development
- Staff Management
- Bank and Safe Deposits
- Special Events
- Operational Efficiency
- Program Administration
- Cash Management
- Budget Development
- Operations Oversight
- Shift checklists
- Team motivation
- Mathematical Aptitude
- Recruiting and Hiring
- Employee Terminations
- Reliable
- Work Planning and Prioritization
- Team Leadership
- Sales Strategies
- Database Management
- Staff Supervision
- Pricing Strategies
- Training and mentoring
- Delegating Work
- Policies and Procedures
- Performance Reviews
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Store Manager
Family Dollar
04.2020 - 04.2024
High School Diploma -
Manteca High School