Amy Johnson
Fort Worth,TX
Summary
Revenue cycle manager with 23 plus years in hospital billing experience, 4 plus years in hospital and urgent care collections, as well as insurance claims processing and ED registrar experience . Strong working knowledge of Government plans, Commercial, and Worker's Compensation in hospital billing and Government and Worker's Comp in collections. Analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, education, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
33
33
years of professional experience
Work History
Rev Cycle Manager, Supervisor, Lead, Biller
Texas Health Resources
08.1996 - Current
- Provided leadership to employees and mentored staff that had the desire to advance their career
- Successfully filled a crucial role in implementing Change Healthcare Billing system and Advance/Siemens/Epic system conversions
- Trained and coordinated with IT departments and third party vendors enhancing operational efficiency and reducing errors
- Maintained professional relationships with customers, suppliers, and industry leaders
- Developed high-performing teams through effective recruitment, onboarding, education and training
- Enhanced team productivity by implementing a structured assignment of duties
- Cross-trained existing employees to maximize team agility and performance
- Established team priorities, maintained schedules, and monitored performance
- Evaluated employee performance and conveyed constructive feedback to improve skills
- Cultivated positive rapport with employees to boost company morale and promote employee retention with open door policy and regularly scheduled meetings
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
- Facilitated team brainstorming sessions that led to innovative solutions for operational challenges
- Utilized system reporting tools to monitor results for improved process opportunities and provide information to upper management
Medical Claims Processor
Liberty Mutual Insurance Company
01.1994 - 07.1996
- Processed high volumes of medical claims, specializing but not limited to high dollar inpatient hospital claims accurately and efficiently under tight deadlines
- Maintained knowledge of benefits claim processing, claims principles, medical terminology, and procedures
- Paid or denied medical claims based upon established claims processing criteria
- Maintained high level of customer satisfaction by promptly addressing inquiries and resolving issues related to medical claims when working in rotation on customer service lines
Emergency Room Registrar, JPS Hospital
Diversified Medical Mgmt
01.1992 - 01.1994
- Collaborated with medical staff, ensuring timely communication of critical patient information for expedient care delivery
- Exceeded department-specific productivity standards, collection targets, quality audit scores for accuracy productivity and collection standards for registrations and insurance verifications
- Maintained strict patient confidentiality by adhering to HIPAA regulations and protocols
- Provided compassionate support to families, addressing concerns and answering questions during their time of need
- Verified insurance coverage, coordinating with insurers to ensure accurate billing information
- Expedited the admission process by accurately collecting demographic and medical history information from patients or family members upon arrival
- Obtained payments from patients and scanned identification and insurance cards
- Acting supervisor in manager's absence
- Collected valuables from trauma patients for safe keeping
Education
Diploma -
Crowley High School
Crowley, TX06.1985
Skills
- Team Leadership
- Verbal and written communication
- Staff Training and Development
- Cross-Functional Teamwork
- Customer Relationship Management (CRM)
- Performance Management
- Adaptability and Flexibility
- Positive Attitude
- Analytical Thinking
- Managerial Courage
- Sound decision making
Timeline
Rev Cycle Manager, Supervisor, Lead, Biller
Texas Health Resources
08.1996 - Current
Medical Claims Processor
Liberty Mutual Insurance Company
01.1994 - 07.1996
Emergency Room Registrar, JPS Hospital
Diversified Medical Mgmt
01.1992 - 01.1994
Diploma -
Crowley High School