AMY JOHNSON
Lewiston,ID
Summary
I'm hardworking and motivated. I have 13+ years of experience with customer service and inventory management. I have a lot of experience when it comes to planning and organization. I always approach my work with the most upbeat and positive attitude and I strive at providing customers with the best experience.
Overview
2025
2025
years of professional experience
Work History
Cake Decorator/bakery associate
WALMART
Clarkston, WA
09.2018 - Current
- Assist in the growth of sales by maintaining professional customer service, maintaining a clean and full department
- Team work, completeing tasks on time on my own and as a team
- Training new associates and new and updated procedures.
Fill in Supervisor
WALMART
Clarkson, WA
12.2020 - 01.2021
- Complied with company policies, objectives and communication goals
- Provided ongoing training to address staff needs
- Enhanced group productivity by developing and implementing new strategies
- Worked with fellow associates to maintain product is available for customers
- Maintained orders and supplies
- Established and enforced clear goals to keep employees working collaboratively
Produce Manager
WALMART
Clarkston, WA
04.2018 - 09.2018
- Maintained comprehensive compliance with workplace and food safety standards to protect staff and customers
- Coordinated efficient restocking of grocery merchandise to meet customer needs and promote consistent sales
- Trained and coached new team members
- Participated in quarterly inventory counts and conducted inventories
Crafts & Celebration Department Manager
WALMART
Clarkston, WA
06.2015 - 04.2018
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Balanced workloads to meet targets without overtaxing employees
- Reduced process gaps, effectively managing and training 3 employees on best practices to ensure optimal productivity
- Delegated work to staff, setting priorities and goals
- Employed process improvement initiatives within department
- Worked closely with sales associates to complete tasks
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management
- Determined performance goals for departmental employees and provided feedback on methods for reaching those milestones
- Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategies
- Coached, trained and mentored new team members and manager trainees
- Streamlined ordering and Inventory procedures to identify top sellers and reduce over-stock
Customer Service Manager
WALMART
Clarkston, WA
02.2013 - 06.2015
- Developed open and professional relationships with team members, enabling better, more effective customer service
- Created training manuals targeted at resolving simple and difficult customer issues
- Increased employee productivity by establishing and monitoring customer care performance indicators, service level metrics and goal achievement
- Interviewed, hired and trained new quality-focused customer service representatives
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction
- Answered customer requests with friendly, knowledgeable service and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Enforced safety rules and other policies to protect employees and minimize company liability
- Performed opening and closing duties as part of management team, including cash management
- Delegated work to staff, setting priorities and goals
- Covered Service desk Retuning Items, and helping our customers
Cashier
WALMART
Clarkston, WA
05.2012 - 02.2013
- Processed returned items in accordance with store policy
- Trained new team members in cash register operation, stock procedures and customer service
- Resolved issues with cash registers, card scanners and printers
- Worked closely with front-end staff to assist customers
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency
Cloningers Foods
Kamiah, ID
Pizza Factory
Kamiah, ID
Education
GED -
Sacramento, CA
Lewiston High School, Lewiston
IDSkills
- Organization
- Team management
- Customer service
- Problem resolution
- Planning and coordination
- Supervision
- Project organization
- Inventory management
References
- Ada, Olson, 208-791-4296
- Jason, Underwood, 509-552-0681
Timeline
Fill in Supervisor
WALMART
12.2020 - 01.2021
Cake Decorator/bakery associate
WALMART
09.2018 - Current
Produce Manager
WALMART
04.2018 - 09.2018
Crafts & Celebration Department Manager
WALMART
06.2015 - 04.2018
Customer Service Manager
WALMART
02.2013 - 06.2015
Cashier
WALMART
05.2012 - 02.2013
Cloningers Foods
Pizza Factory
GED -
Sacramento, CA
Lewiston High School, Lewiston