AMY JOHNSON

• Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments.
• Reviewed order terms and conditions with customers to comply with company policy.
• Liaised with management to resolve complex order issues and problems to maximize customer satisfaction.
• Interfaced with sales, operations and functional groups to facilitate order flow and meet processing metrics.
• Fielded multiple incoming calls daily and addressed order questions and concerns to serve customer needs.
• Researched and addressed customer inquiries, questions and issues within one business day to promote optimal customer service.
• Provided regular updates to customers regarding orders to maintain transparency and customer trust.
• Navigated through multiple systems to build, track and monitor orders.
• Examined orders to confirm accuracy, completeness and adherence to customer requirements.
• Processed customer orders in line with established policies and procedures.

• Reconciled accounts receivable ledger to verify payments and resolve variances.
• Prepared and mailed invoices to customers, processed payments, and documented account updates.
• Entered figures using 10-key calculator to compute data quickly.
• Streamlined daily reporting information entry for efficient record keeping purposes.
• Managed complex problem-solving for upper management in order to complete projects on-time and within budget.

• Completed physical inventory counts each month.
• Performed and annual audit of all goods to reconcile books.
• Performed data entry and completed proper paperwork.
• Monitored inventory to maintain sufficient supply levels to meet business and customer needs.

Paid attention to detail while completing assignments.

• Demonstrated leadership skills in managing projects from concept to completion.
• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Proven ability to learn quickly and adapt to new situations. Adaptable and proficient in learning new concepts quickly and efficiently.
• Negotiated pricing and contracts with customers. Including RFP's.
• Reviewed and corrected contract errors.

• Wrapped trays, instrument packs, and sets to prepare for surgery.
• Corrected instrument sets according to current standards and established count sheets and instrument tracking systems.
• Decontaminated surgical instruments to remove bacteria and other contaminants before sterilization.
• Monitored inventory levels to keep all medical equipment properly stocked.
• Performed Inventory on Patient Care Floors and provided needed supplies to reach par levels.