Amy Johnson
Munford,TN
Summary
Service-oriented professional focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills.
Overview
9
9
years of professional experience
2006
2006
years of post-secondary education
Work History
General Manager
Arbys Resturant
Millington, TN
10.2020 - 10.2025
- Oversaw daily operations and ensured efficient workflow across departments.
- Developed strategic plans to enhance overall business performance and customer satisfaction.
- Managed staff schedules and coordinated training programs for team development.
- Fostered a positive work environment through team-building activities and open communication.
- Evaluated employee performance and provided constructive feedback for improvement.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Administered employee discipline through verbal and written warnings.
- Tracked monthly sales to generate reports for business development planning.
- Guided management and supervisory staff to promote smooth operations.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Ensured compliance with local health department regulations regarding food safety standards.
General Manager in Training
Hardee's Restaurant
Millington
01.2017 - 10.2020
- Supervised daily operations to ensure efficient service and customer satisfaction.
- Trained new staff on company policies and food safety standards.
- Implemented inventory management practices to maintain stock levels and reduce waste.
- Assisted in resolving customer complaints to enhance overall dining experience.
- Organized training sessions to improve staff performance and teamwork skills.
- Conducted regular inspections of the dining area for cleanliness and maintenance issues.
- Recruited new talent by posting job openings on various online platforms.
- Conducted performance reviews for employees in order to evaluate their progress.
Education
GED
Brighton, Tn Skills
- Strategic planning
- Budget management
- Staff training
- Inventory control
Timeline
General Manager
Arbys Resturant
10.2020 - 10.2025
General Manager in Training
Hardee's Restaurant
01.2017 - 10.2020
GED