AMY JOHNSON
Burnsville,MN
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
21
21
years of professional experience
Work History
Lead CSR and Inventory Specialist
Capstone Logistics
04.2024 - Current
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
- Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company.
- Enhanced workplace safety by conducting regular inspections and identifying potential hazards.
General Manager/CEO
Loons Landing Brewery LLC
07.2019 - 03.2024
- Responsible for daily operations, executive staff, finding investors and funding, finding all systems and most equipment, ensuring customers had a great experience, budgets, staff, other tasks as assigned.
- Managed, trained, and lead a staff of 25 employees.
- Achieved company growth by implementing strategic plans and streamlining operations.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Insurance Agent
Farmers Insurance Flink Agency
09.2020 - 07.2021
- Responsible for sales and servicing clients personal property insurance needs, billing and processing payments, client support, vendor relations, and technical support.
Member Service Specialist
HCCA/SCCE
10.2018 - 03.2020
- Responsible for subscription sales and services, operations, billing and processing payments, renewal processing, membership magazines, membership support, and technical support.
- Handled escalated calls professionally, mitigating concerns effectively while maintaining excellent rapport with clients.
- Assisted in training new team members, sharing best practices, and contributing to a cohesive work environment.
Front Desk Patient Coordinator
The Dental Health Center
07.2017 - 10.2018
- Responsible for client relations, multi-tasking, resource allocation, operations, scheduling and confirming appointments, processing insurance claims and payments, and technical support.
- Managed high call volume effectively, prioritizing urgent matters while maintaining courteousness towards all callers.
- Provided support in the billing department, verifying insurance coverage and processing claims accurately and promptly.
Member Service Specialist
Topline Federal Credit Union
10.2014 - 05.2017
- Responsible for completing applications, analyzing credit reports, closing loans, and referring members to other entities to meet all of their financial goals, while putting the members needs first
- I exceeded goals every month and ended the 3rd quarter at 196% of the quarter goal while receiving numerous member praises.
Wedding and Event Coordinator/Owner
ASJ Weddings and Events LLC
07.2012 - 04.2015
- Responsible for ensuring weddings and events go as planned
- Help clients plan their weddings and events, establish budgets, vendor negotiations and coordination, review contracts, establish event timeline, solve problems, and onsite for day-of-wedding coordination and event management.
- Coordinated schedules and timelines for events.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Managed event logistics and operations.
- Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
- Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.
Call Center Sales Team Lead
Auto Central Sales: Wells Fargo
02.2009 - 10.2014
- Responsible for supervising, training, and coaching sales staff
- Successfully exceeded departmental goals while effectively leading and training 13 team members
- Responsible for handling a large call volume while effectively selling products
- Provided excellent customer service by identifying sales opportunities.
- Received numerous customer praises as I assisted customers in achieving their financial goals.
On-Site Program Director
IDC: University of Vermont
01.2008 - 01.2009
- Responsible for supervising a staff of over 100 university student callers.
- Recruiting and training staff, evaluating and coaching staff, production goals,
- Effectively maintained a positive client relationship with partner and University of Vermont Department Deans and employees.
Assistant Director of Annual Giving
UND Alumni Association and Foundation
08.2007 - 01.2008
- Responsible for managing all staffing, training, scheduling, and monitoring production of over 125 employees.
- Implemented new policies and processes that made our team more efficient.
- Provided expert guidance on best practices in annual giving strategy during leadership team meetings, contributing to informed decision-making processes.
Supervisor and Fundraiser
UND Alumni Association and Foundation
08.2004 - 08.2007
- Raised over $30,000, provided friendly sales and marketing service to alumni and friends of UND, and cultivated relationships using excellent listening & communication skills
- Responsible for supervising and training staff, resolving conflict, multi-tasking, and technical support.
Education
Bachelor of Science Degree - Business Management -
Southern Illinois University (SIUC)
Carbondale, IL05.2004
Skills
- Staff Management and Development of 100 employees
- Customer Service
- Process Improvements
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Inventory Replenishment
- Logistics Management
References
- UNITED STATES CONGRESSWOMAN ANGIE CRAIG, (651) 788-5339, MENTOR
- MINNESOTA HOUSE OF REPRESENTATIVES JESS HANSON, (651) 271-9344, MENTOR
- MINNESOTA DFL SD55 TREASURER LAWRENCE SANDOVAL, (505) 410-0901, LSANDOVALPROGRESSIVE@GMAIL.COM, BUSINESS ADVOCATE AND MENTOR
- CITY OF SAVAGE, MINNESOTA CITY COUNCIL MEMBER BOB COUGHLAN, (612) 965-3999, BOB@COUGHLEN.COM, BUSINESS ADVOCATE AND MENTOR
- REBECCA HANSON, (612) 418-1224, BKMISSEY@GMAIL.COM, FORMER COWORKER
Timeline
Lead CSR and Inventory Specialist
Capstone Logistics
04.2024 - Current
Insurance Agent
Farmers Insurance Flink Agency
09.2020 - 07.2021
General Manager/CEO
Loons Landing Brewery LLC
07.2019 - 03.2024
Member Service Specialist
HCCA/SCCE
10.2018 - 03.2020
Front Desk Patient Coordinator
The Dental Health Center
07.2017 - 10.2018
Member Service Specialist
Topline Federal Credit Union
10.2014 - 05.2017
Wedding and Event Coordinator/Owner
ASJ Weddings and Events LLC
07.2012 - 04.2015
Call Center Sales Team Lead
Auto Central Sales: Wells Fargo
02.2009 - 10.2014
On-Site Program Director
IDC: University of Vermont
01.2008 - 01.2009
Assistant Director of Annual Giving
UND Alumni Association and Foundation
08.2007 - 01.2008
Supervisor and Fundraiser
UND Alumni Association and Foundation
08.2004 - 08.2007
Bachelor of Science Degree - Business Management -
Southern Illinois University (SIUC)